Other Questions

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The message appeared when I entered an expense invoice and selected GST from the tax options. I had previously recorded entries into the tax liability account through journal entry.

Can I link my Convergehub (Payment Processor) transactions into my QB Online Canadian account? Converge is a US processor.

Hi thereI am wondering if there is a way to pull a report on how much additional tax I have withheld on behalf of employee (additional federal income tax). Would anyone know?Thanks!

How do I record the "Occupancy Tax" for my Hotel Bill? Is it for me simply Travel Expense?

I had paid a vendor using e-transfer and recorded the expense in QBO.  The funds were returned to our bank account because the vendor tried too many times with the incorrect response to the security question.  Funds were resent to the vendor.  How do I record the returned funds in the expense account and the second time funds were sent?  The bank account is connected to our QBO and all the transactions are recorded. Thanks in advance for any advice.

Whenever I save a purchase order it collapses and I lose several inches on the right hand side of the screen and a new column appears called RECEIVED STATUS that makes my window so small I cant see the fields I need to edit. Anyone know how to stop quickbooks from doing this?  

I purchased QB desktop 2020 a couple of days ago and I cannot open a restored backup copy of my  client's company file. It says i have to update the company file and ask the administrator to do this.I have no idea what the program is talking about. I cannot find any articles on updating my company files only 'upgrading'.I can't even open the file without being forced to update. I don't understand why it just won't open the stupid file. It's only a 2019 version.I have my trusty .45 caliber quickbooks solution on standby if all else fails.cheersMathew

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I just switched from QB desktop to QBO and I noticed that a bunch of old Customers' invoice became open after data transfer. All of these open invoices have been paid and in QB desktop data the payments are still apply to them. There are about 100 invoices and most of them are from years ago (2011 - 2020). Is this a regular occurrence? Has it happened to anyone else? Or is this a unique instance and should be be investigated further by QB tech support?

I recently reconnected my TD account, and it seems to have temporarily created a duplicate account, but now under my account section I only see one TD chequing account. However from the Transaction filter accounts drop down, I see a duplicateTD chequing account. Why is this, and how can I resolve this issue? First one: Second one: I did get a new TD debit card from the previous time I logged into QuickBooks.Is it possible that QuickBooks looks at the login name as the mapping value for accounts?If so, that is very problematic for TD, as the debit card number is the login name, and it expires periodically.

we have currently purchased the property we have occupied for our automotive business, and need to know how to properly enter the transaction, for the mortgage and purchase

Has anyone been successful in a migration from Jonas Software (a construction specific accounting program) to Quickbooks Online? Are there any third parties that can help with a migration?

On one computer I cannot log into QB online.  It says my user ID is not found even before I try my password.This is even after clearing the cache for both Chrome and Explorer.For years I have used this computer without issues for QB.This computer is Windows 10.There does not appear to be any issue using the computer for other purposes online.I can access QB from any other computer I try.I am using the Canadian version.Is there something set in the registry or anywhere else outside of the cache (which I cleared) that might account for this?

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Our company is planning to switch to the multi-currency version of Quickbooks on-line including payroll. We currently use Quickbboks Enterprise. Has anyone made this switch? Did you loose any functionality? I've hear that the on-line version doesn't have the same features as desktop. Functionality would include importing and exporting data from an external sales system. Exporting financials into excel. Payroll etc.

Hello, When I use the memo filter when viewing an account report it returns nothing. I am customizing the report by account first and then memo second, date = All I have tried adding * and % and " around the text and still no results. When I remove the memo filter I can see the items in the account listing memo column with the text that I want to filter by. After customize I have also tried the "refresh' button. System*System*%System%"System" for*for*%for%"for" Does this memo filter work for anyone? What am I doing wrong? It seems a fairly straightforward menu option but doesn't want to work for me! I am using the latest Quickbooks Desktop Pro 2022 R4P V32 R4_67 714-645 DB Engine=17.0.4.2182 Thanks.   

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Hi, I exported the payroll report as excel after I done payroll, but the currency sign is not Canadian dollar?  I have turn on the multicurrency feature, but my home currency is Canadian dollar. How do I export the reports show in Canadian dollar sign ($)? Thanks

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Hi! I am setting up fixed asset accounts to track depreciation.  Could someone tell me if I am filling this in correctly?  Under the "Original Cost" do I put the purchase cost (less Tax) and the date of purchase then followed by "Depreciation" and "As Of" would I put in the value of the machine as of the beginning of the tax year?  If this is correct, will I still need to make Journal Entries to track the depreciation or will QB calculate this for me?   Thanks! Michelle

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Hey QB Community, I have a client whom we are taking on board, When she sends us an invitation to her books, Quickbooks gives an error of like. "Your Client is from a different Region and you have an accountant account from the US"I think this is because I have an accountant account from US Region And my client account from Canda Region.Then I am trying to make an accountant account from the Canada Region, But When trying to signup they say "Services are temporarily is not available"Can you please tell me why I am receiving this error from Quickbooks?My colleagues are also trying to make, He is also receiving this error. Thank for ansThanks,