QuickBooks Q&A

It always just says error, and I'm not sure what the error is

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I received the payment from my client a couple of days ago, and it is already reflected in my bank platform, but it is not yet visible in QuickBooks.

Is there a way to pull 941 forms from 2020, 22, 23? All the taxes were paid, but she didn't file the actual form. So it's not in the tax forms file. 

Here’s the behaviour I’m looking tio fix- I create a sales order, add my items and services and save it. Then when I go back to the sales order to add other info such as class, rep, address, etc, it is reverting the cost of my items to $0 when I click “save”. I have price lists that I use to control most prices, but this specific issue is happening to my shipping line. I have shipping as an item with nothing in the price field. We charge actual shipping rates so it varies from order to order. What do I need to change in my system to prevent QuickBooks from zeroing out my pricing? I am using the current QBDT Enterprise, Wholesale & Manufacturing version. 

I do not accept credit cards other than through qb online

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Also turn off the ads for your own services. It's distracting and repetitive and offputting.

Mobile time entry is just grey.

On other companies we have, it gives the options of the currency for a new account. On my personal account when creating a new account it does not give the option, even having multi currencies.

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All I want is to change the status of my invoice in the invoice feed where it has an exclamation point and the word Returned in the status field...

I have been trying for a week to copy one Quickbooks Online Advanced company file to another Quickbooks Online Company that was just created.   I followed the directions listed here: https://quickbooks.intuit.com/learn-support/en-us/help-article/back-data/make-copy-quickbooks-online-advanced-company/L2UUaPvDd_US_en_US.  But I keep getting the following error.  I have done research on how to create the group it tells me to but do not see a way to do it.  The background to why I am doing this is:  I had one client purchase another client and the new client wants to be able to access the history of the previous client.  I have spoken to QB numerous times and they keep just telling me the engineers now this is a problem and they working to resolve, but it has now been over a week and I have not heard back.  In the meantime the new client can do now billing/invoices and is getting frustrated.  Any help would be greatly appreciated.  Tha

I have tried hitting refresh and searching for the invoice number again. I suppose some helpful soul is going to tell me I need to clear my cookies and maybe run my laptop through the dishwasher. What should I do so I don't have this invoice showing as unpaid and a month from now I erroneously bark at the customer

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Since there is not a chart of accounts, it doesn't appear that I can alter the type of account anywhere. I also have investment of owner capital and it is unclear how Solopreneur is handling those. Without a chart of accounts, how can I accurately reflect these very basic types of transactions consistently and accurately? It is also disappointing that I have to produce a balance sheet by hand as opposed to solopreneur being able to do that? What reports are even possible?

Is there a current glitch with the system?

We are prompted for this information in the Payroll subscription under "Tax info".

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How do I make the rep field on an invoice auto populate rather be a dropdown menu that must be manually chosen? The rep is stored in the customer's additional info (where it is chosen from a dropdown menu) 

Our company purchase large batches of materials and I rely heavily on importing products into QuickBooks Online. Recently anytime I try to batch upload items the import fails and this is the error message displayed on the item. "The account associated with this product or service has been deleted. Please undelete first or pick another one." No account have been deleted, even tried different account name and still get the same result. This has essentially stopped our business in it's tracks I need this resolved asap.

I am using QB Desktop Pro 2021 for multiple companies. Today I opened a company file and all transaction data from 7/1/2024 - 12/31/2024 is missing. 2025 data is there. When I last worked in the file a couple of weeks ago, all was well. I have tried Rebuild, File Doctor and Tool Hub - all to no avail. The Auto Data Recovery folder is empty. I restored two previous backups and the

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My client has manually entered bank transactions into QBO.  He has also attached the bank and pulled in all transactions.  The items he manually entered do not show up in the reconciliation.  They also do not match to the transactions in banking (even thought they all do match perfectly).  If I add the transaction from banking to the reconciliation it duplicates the transactions.  I have checked dates, accounts, etc and everything is correct.  Why can't I find a match when it is in fact in there?  

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