QuickBooks Q&A

I'm relatively new to the online payroll as up until April I was using Quickbooks desktop.  I need to know the best  process of making an employees a leaver in the online Advanced payroll.  I notice it is termed "termination" and not leaver.  I wasn't sure if I needed to run the last pay run and then terminate the employee afterwards or as I have now read, run the payroll at the same time as making them a leaver, via the action tab.  As it happens I have already run the payroll and submitted an FPS as I would have done in the desktop version.  I then terminated the employee but how do I send a manual FPS to let the HMRC know?  Should I have done it all in with the payrun before I submitted the FPS?  Not sure which is the best way to do it.   

Hi, We would like to schedule a call session with your team. Could you please let us know the process for arranging this?

This happens all the time and before, I could talk to someone at QB and they would help me refresh it. This is no longer an option, so I was wondering how I can get this updated?

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Hi I in error changed tax year to 25/26 how do I change it back to 24/25 it says it can be changed in payroll settings but there is no drop down to change it back please help as I cant do payroll today x

I have had 2 extremely frustrating conversations with support over Live Chat (turns out it was an AI Bot!!) and as well as over a phone call - so I am hoping the a human from Intuit reads this post and can escalate. There seems to be a bug with the 'Bundle' products & services: 1. "Display bundle items when printing or sending transactions" does not work as expected - despite having it unchecked it still always shows on invoices/estimates. I tried unchecking on an existing bundle and a new bundle - both don't work. 2. I created a new 'test' bundle with no items, which did seem to display "Your customer won’t see any of the items in this bundle" on invoices however when I add products to the bundle they do not show on the invoice despite clearing visible on the bundle when I view the 'edit bundle' UI. I am using the latest version of Chrome, although the issue persists when using Safari, and I have tried clearing browser cache. Pleeeaaasse can someone look into this. Thank you!

And when I go to the transactions page within QuickBooks it still prompts me to connect an account although I already have connected an account. When I click refresh it hangs on “connecting to Monzo (UK)” and nothing ever happens so I have to close the app and re-open it.

I am trying to file my VAT return for the first quarter of 2025 (Jan 1 through 31st Mar). I notice however that on the list of previous returns that my previous return has the incorrect start and end dates. The previous return covered the last quarter of 2024 (1st Oct through 31 Dec) but it on the VAT screen in QB it is showing 1st Jan 2025 to 31st Mar 2025. When I submitted the return I received the correct dates on the QB confirmation email and my HMRC account shows it was submitted for the correct period. It just seems to be showing the wrong dates on my Past Returns section. I have one open return which is for the correct period (1st Jan to 31st Mar) and it is due tomorrow. I am reluctant to file it though because according to QB it will show I have submitted two returns or the same period.

Just need to know how to get rid of this error , I have sent invoices previously and haven’t changed anything ?

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I would have expected some basic project management functions, but there does not seem to be any. I'm frustrated by the lack of functionality and thinking of cancelling

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cant seem to save changes on only 1 subcontractor in quickbooks

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When I try to log in to the QBO Communitay page for example to make a post I get Authentication errors, credentials incorrect, etc messages although I can log in to my Intuit account. Sometimes on the Community page on top right I see a round circle with initials of my username and I think when I click that it gives my username (email ID) and an option to log in to the community page. When I change browser from Chrome to Firefox I could log into the Intuit account and also the Community page where i am writing this post. I am not sure if it was one log in or two log ins. Currently as I type on the top right I see the round circle icon with my initials which when I click I see my username (email ID) with an option to visit the Community page. On the left of this icon I see icon of 3 people and when I click the drop down arrow beside it I see the usual options of 1) My profile, 2) Notification and 3) Sign out. This means there is a) Intuit log which lets one to sign in to Intui

The Transaction ID is an important field for Accountants especially in reports such as General Ledger and Journals. It is a hit and miss apparently determined based on: 1) QBO v QBOA set of Books, 2) Live set of Books vs Intuit's sample databases, 3) some reports may have it some may not have this field, 4) New layout vs Old layout in reports. This is very silly, frustrating and nightmarish when testing or coming up with canned reports for Auditors.I think Intuit have been chopping and changing around this and other things.

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