QuickBooks Q&amp;A

I’m trying to link my bank account and it just keep buffering doesn’t do anything

exmoorrrv

Banking

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Common HMRC FPS rejections and how to fix them

Elizabeth PCommunity Manager

Employees and Payroll

Submitting your FPS (Full Payment Submission) to HMRC in QuickBooks Online Payroll and getting a rejection can be frustrating. Here are 4 of the most common HMRC FPS rejections we’re seeing, plus how to solve them:   1. Incorrect characters in employee name HMRC doesn’t accept certain special characters in employee names.   Common cause: • Symbols like / \ & * • Accents or special formatting • Double spaces   What to do: Check the employee’s name in their profile and remove any unsupported characters before re-running payroll and resubmitting.  Employee names in the FPS can only contain letters, dashes (-), and apostrophes (‘). Symbols, numbers, or other characters will cause a rejection.   2. Employee address too long HMRC has strict character limits for address fields.    Common cause: • Address lines exceeding HMRC’s character limits. Maximum limit of 35 characters (including spaces)   What to do: Shorten address lines

ac94

How do I post my payments form Business Current account to our Business credit card

What heading ? would it be credit card charges ?

If I have a parent company with sub accounts if they make one payment across all subs can I find a way to take the lump bank receipt and apply across the sub accounts?

colorworks2

Transactions

Smith = parent Smith Jones = sub Smith Clark = sub Bank receipt = £1000 to Smith Jones and Smith Clark posted to Smith but can I apply the receipt to Jones and Clark from within the Smith parent account?

all our reminder recurring templates have been altered. there appears to be a bug in the software

mbott1

Transactions

this has ben going on for 6 months now all our invoices that are supposed to go out on 12th monthly are set for 12th Dember 2026

Adele 62

How to get a detailed CIS deduction statement

I need a report to show each column by supplier invoice. The information is in there but I cannot see how I can get one report with all detail on

saeed-frontline-

Have you got dark mode yet?

What if instead of subjecting people to glare from a bright white screen of QBO  all day, QB offered a more comfortable alternative in the UK? Shouldn't we consider Dark Mode as a standard feature, especially since it's available for our counterparts in the US who prioritize eye comfort?

QuickBooks Product Updates

Elizabeth PCommunity Manager

QuickBooks Product Updates: Smart pension, new features, and faster access to capital | Jan 2026

January’s updates are all about making everyday tasks simpler and giving you more control over your cash flow. We’ve added new features across pension, capital lending, and practice management to help you spend less time on admin and more time running your business. [PENSION] Smart Pensions now available for Elite and Premium Payroll customers. Elite and Premium customers can now manage workplace pensions directly in QuickBooks Online Payroll using Smart Pensions. This helps businesses stay compliant with workplace pension requirements, reduces manual admin and the risk of errors, and keeps payroll and pensions connected in a single, streamlined workflow. What you need to do: Set up a workplace pension scheme in Payroll Enrol eligible employees and configure pension pay types Automatically submit pension contributions to Smart Pension Manage multiple pension filings in one place Good to know: Available to Elite and Premium Payroll customers only. Upgrade your Payroll plan. [CAPITA

Does QBO offer dark mode? My IMAC (Monterey 12.7.6) system is set to dark mode, but this does not seem to work when using QBO, unfortunately.

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I’m currently using QBO Practice Manager and have a few questions

1. When I create a new client in Practice Manager (with or without a QBO licence), how does this sync to my QBOA client list? 2. The guide says activating Practice Manager syncs all team members, but none of my team members appear, only me i can see in team —how do I fix this? 3. For the Letter of Engagement, can we upload our own template and link product/service placeholders and pricing so the document auto‑populates? 4. Is there any fee or subscription charge for using Practice Manager?

I have just created a tag. I want to filter a report for this tag. QB says go to gear and you will see tag listed. But my gear does not have tags listed.

Pamela-Davey

Reports and Accounting

I have found tags in transaction reports but unfortunately I cannot filter by tag name. How can I do this. I have watched the video does not help

chittermorree

When making a service inactive I get this error "We couldn't make your item(s) inactiveTake a look at the item(s), and try again." Any thoughts?

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Payroll Year-End 25/26: Ask Us Anything

Elizabeth PCommunity Manager

Employees and Payroll

Need help with your 25/26 Payroll? Get your questions answered. If you’re going through the year-end for the first time using Payroll Core, Premium, or Elite, we’re here to help. Whether you’re not sure where to start or you’re stuck on something specific, post your questions here and our experts will guide you through.   Your year-end checklist Follow our step-by-step year-end checklist to make sure nothing is missed. It walks you through wrapping up the current tax year and getting everything ready for the year ahead, so you can stay compliant without the stress.   Get the most out of QuickBooks Payroll with our Resource Hub, a comprehensive collection of help articles and step-by-step guides.  

Quickbooks has become really slow. Anyone else experincing delays?

ToriMC

Account Management

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Hello, a client paid their VAT return total when it was a refund, how do I show the overpayment against a future return? Thanks

usersuzanneflux

VAT

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Is it down. I just keep getting a message that there is a problem their end, but it's been 2 days?

Is anyone else experiencing difficulty with the 18 month re-connection to HMRC. for MTD VAT. ?

dh71

VAT

It goes part way and provides HMRC access codes but after ticking the permission box it freezes.

I cannot upload the transactions CSV file form my bank to quickbooks.

drlucymelville

Transactions

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Damon-Horrocks

The information in the widgets is incorrect or inconsistent with the rest of the accounts. Has anyone else seen this?

Has anyone else noticed that the widget information is wrong?

callum-lawes

Receipts not uploading

Receipts not uploading to view

Craigleighmps

How do you add your accountants details, so they can access my information ?

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My bank isn't in the list so I can't connect my account ?

hparish26

Banking

No text available

cnorcott

How of I change the date format to dd/mm/yyyy?

Bank account disappeared from Bank transactions page

eic90New Member

Banking

HelloI have a Current and a Savings account attached to QB. Today I have logged on and the Current account has disappeared from the Bank transactions page. It is still listed in the Chart of Accounts, Import bank data, reconciliation etc. and I can view the history of transactions in the Account history, but when I go via the menu Accounting --> Bank transactions, it is only showing the Savings account. The drop down at the top of that page is only showing Savings as well. So where it shows Pending and Posted transactions etc. the accounts both usually show side by side but I'm only seeing Savings. My small organisation has used QB fairly superficially for a while (i.e. upload monthly statements, reconcile, and categorise, no bills / expenses etc.) and only starting to use it thoroughly now so I'm still very much learning the ropes so I'm not sure if I'm missing something fairly obvious. Any help would be appreciated!Thanks