QuickBooks Q&A

On QuickBooks sole trader

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Even though it’s not affecting the amount that we pay to HMRC it is distorting the figures.

My last VAT was paid by direct debit but late as there wasn't enough in the bank to cover it.  HMRC took the VAT return amount plus the late payment penalty in the one payment.  I can find no way of editing the VAT payment to split out the penalty.  What I've done is "pay" the return in the VAT Centre by cash, transferred the bank payment to the cash account and written off the difference (the penalty) to Sundry Expenses, but this is hardly satisfactory.  Any suggestions

However I try it, the dates just appear as red exclamation points.

I've tried clearing my cache and cookies, checked my settings (all allow java script), added this website specifically to allow java script, tried different dates, total of 4 devices on three types of browser - as everything does nothing but flash up this error message, I have no idea how to update my card payment details for the billing. Raised a formal complaint with QB but no response - can anyone advise?

There is also no way to contact support, without either of those. And .. support isn't available for 2.5 days... Hardly a business product.

is there a catogary to allow for a loan and repayments

Hi,  I refunded and credited a customer on an invoice, and their open balance shows $0.00, but when I generate a statement for them, the credit still shows up. I've double checked that everything was applied correctly and came out of the correct accounts. Any ideas how to clear up the statement? Every other report shows a zero balance.  The statement shows a balance forward of -$555.00 on one line and a chk refund for $555.00 on the next line, generating that zero balance, but why can't I get those two lines to not show up on the statement? 

Hi, I just wanted for register vat for my Corporation Tax UTR it’s 10 digit please thank you

It from being connected? I’ve looked in my accounts and it’s not there, I can’t see it connected anywhere except in my transactions! But it shouldn’t have this info as it shouldn’t be connected!

I need to contact quickbooks but cannot

I've noticed that a payment I made onto my Barclaycard credit card hasn't shown up and my transactions are now out. How do I manually add that in?

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VAT number is correct and has been checked with HMRC. I have disconnected and reconnected with HMRC as suggested.

I have successfully created a sub-customer which appears correctly indented in my Sales > Customers list. I have a project in the 'Projects' module with the same name as the sub customer. The specific problem: When I go to Projects > New project (dropdown) > Convert from sub-customer, the screen explicitly states: 'You don't have any sub-customers that can be converted to projects.' This is incorrect, as my sub-customer clearly exists in my customer list.

Rest of message reads - Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.

The effect of this is that the balance in QB and the balance in the bank differs and I'm not sure how to record this.

The bank account balances with nominal ledger.  However, when I click on 'reconcile' I get the following message..... 'Your account isn't ready to reconcile yetYour beginning balance is off by -£1,930.20. We can help you fix it' The £1930.20 relates to three transactions which have been deleted, any idea's as to how to remove them from the reconciliation screen ?

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I have about 5 months of trips not being tracked. Any advice please?

Amongst the frustrations of the app, the ability to see historical transactions is one of them. Surely it can't be too much to ask to be able to open a customer and find out everything you have invoiced them for? Instead we are allowed to see a token few transactions - regardless of "resetting the data".

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Where are the codes needed in order to install quickbooks 2021 UK version?