QuickBooks Q&A (UK)

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An employee that left 6 months ago, is now returning. How to I change their account from terminated to rehired?

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Since the new layout changes, I can no longer attach files to credit notes. The upload box is missing from the page. All I can do is select an existing upload.  If i go to settings > attachments like the help page says, there is no option to upload a file. The same if I go to the supplier > suppliers details. All I can do is select an existing upload, not upload a new file. 

My employee had a second job when they started, but has now left. Do I need to change their information (outlined above)?

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Hi.I've deregistered for VAT with HMRC and successfully submitted my final VAT return.In QBO I've followed all the steps suggested in help such as turning off MTD, changing everything to No VAT etc but.....I can't seem to change my invoice format to exclude all reference to VAT (the  suggested 'Customise look and feel' option isn't there)  also....In Taxes<VAT the next return still seems to be active in spite of following the shut down steps Can someone help with these issues please.Many thanks

For example, clicking on a project name is doing nothing. Clicking on a menu item and sub heading is doing nothing.

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I've got a main parent credit card (Natwest) and then we have 9 staff who each have sub accounts (credit cards). Each month I reconcile the sub accounts and I set up individual transfers from Natwest to the individual sub accounts. Then when Natwest takes their month DD I can pick up all of the transfers and it works perfectly. However this month I have one credit card which has a credit balance, so I have posted the transfer the other way, so from Natwest to the credit card, I have posted £28.86. Natwest have taken their balance which is the sum of all the individual credit cards less the credit card that's in credit.My problem is when I try and match the payment in the bank, I can pick up the positive transfers as normal but it doesn't give me the option to pick up the credit.I apologise if I haven't explained that very well! I feel I am missing something really obvious, can anyone help? Thanks

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So it started with third party apps none will pull my UK ebay data into quickbooks from past months. i tried 4 and they all wouldnt do it. 2 of which the app developers told me that the uk ebay stuff is different to USA and europe so its harder for them to get it working and have had little to no interest to get it working. this has been going on for 3 weeks! ive resorted to manual import then use 1 app to do it from now on. i had to import all my ebay sales orders into quickbooks via csv myself was it a simple download and upload? NOOOOOOO! you have to change the column names and only put in the columns quickbooks will allow.  then there was the date problem e.g. 10 jun 2025 it doesnt accept those dates no options for DD/MMM/YYYY in your options WHY???  Quickbooks even with being around for many years now they are not aligned with the major platforms at all!! they rely on you using 3rd party apps and if those dont work they are like sorry we have limited information we cant

is Alternate row shading available in the Pro or Premiere version?

Customers can view, download or print invoice but payment link has disappeared.

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We are a club so our members are customers. But we hold deposits from them so they are creditors for these.

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How to solve this

We have had a number of complaints from customers that when they use the card payment portal in QB via PayPal for our services, the transaction is being dealt with by their bank/card issuer as a 'Cash Advance' rather than a service payment.  One customer was told that its because of our 'Merchant Code' and another because it was "the way we set up credit card payments" (Obviously we have not setup anything its all done through QB). Anyone had this? Any ideas on how to resolve it ?

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