QuickBooks Q&A (UK)

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they show on a different customer account

Can I delete old customers name and details from the App

After spending over an hour on chat with QuickBooks support today, I am left completely disappointed.From the very beginning, the support agent assured me that my payment issue was “simple” and that they would “definitely fix it with ease.”However, after a long exchange and providing all requested details — including my account information — I was eventually told that the issue cannot be resolved by their department and that it must be handled by “a different team.” This kind of communication is unacceptable.If the agent had told me this at the start, I could have saved my time and avoided unnecessary frustration.Instead, I was kept in a loop of empty reassurances, copy-paste replies, and no real help or solution. It’s extremely disappointing to see such poor coordination and lack of ownership from QuickBooks support.I’ve been a loyal customer, paying full price for over a year, and I expected at least transparency and honesty — not excuses and wasted time. I sincerely hope that someon

A brief note to rant that the recent updates to the iPhone app have rendered it almost unusable. The new “customer hub” feature, launched yesterday (replacing the old customers view), is completely broken. You can only search by “display name”, not first name, last name, company name, postcode, phone number etc. We have QB accounts with over 15,000 customers and we can’t find customers using the app. In the same customer hub, having selected a customer, you cannot click on any of the transactions to view them. You tap, and nothing happens. You have to write down an invoice number, go into the invoice view, and search for the invoices to be able to view it. Again, in the same customer hub, if you are lucky enough to have found a particular customer, none of the “create” features work. You tap +, then tap “new invoice” and nothing happens (same with new estimate and every other option). I have spent the day teaching 20 employees, who work entirely off iPhones, ho

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I'm using QB online on my Samsung tablet. I use the Web version because the app rotates the new invoice screen to portrait. This prevents me from typing using the attached keyboard. But until today, the Web version was ok as a workaround. However, the new updated Web version which came into effect today for me, pretty much doesn't work in landscape format. And in addition, my most essential 'rolling 12 month sales' screen has vanished. Even in portrait mode. So now Quickbooks for me is barely usable. I think I'm going to have to explore Xero or Sage.

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Hello, I have a valid copy of QB 2015 desktop pro which I haven't used for a few years.  I would like to use it again for some simple accounting, but having a problem getting it started on a PC which replaced my previous PC.  When I click on 'Begin registration', I get an error screen.  Is it still possible to use this version?

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Are there any bank details for this account

Need help

Should it be recorded as an expense so it can be matched to the bank transaction but categorised as 'Director to repay'?

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It has been taking ages to load and I have changed browsers to see if that helps.

so My car insurance took this months direct debit twice but then refunded the duplicate charge on the same day. now when i look at quickbooks helps pages it looks really complicated to sort this.my plan was just to match bank transactions including to credit to the open invoice which would cancel out the double payment - this i seem unable to do and, if the help article is correct, it would involve 3-4 separate transactions in quicbooks to square this up. can that really be right - is there not a simple way to do this?many thanksThomas 

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I can email you a screenshot from the user showing the error message

the tax landing page sometimes won't load at all or takes several minutes to load, anyone else have this problem?

How do I cancel Quickbooks Accountant?

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