QuickBooks Q&A (US)

When I use a pivot table on a downloaded to Excel report, it doesn't result to the total hours, but the number of days. How can I get the hours result that I need and not the days?

I have a daily receiving report that I have been using for a few years now, and after the last 2 updates the information does not pull from the custom date range, MTD date range, week date range completely any longer.It will pull sporadic dates date when I filter for the month. Even at times when I try to pull the data for the previous day it will not show any data even though we have received PO's in QB.I have modified and tried various date parameters and have had no success. Does anyone have an idea how to correct it or even create a new report? (I would need the steps as the previous person who created the report is not with the company any longer). The report I am using is Purchases by Vendor Detail (it wouldn't let me upload more than 1 image). We have had receiving done on all days from 9/1/ thru 9/18/2025

Greetings,   We hope all is well. We are reaching out to the QuickBooks Community to seek guidance on an ongoing issue with the Square Connector.   The issue: The Square Connector is automatically recording all cash sales to Cash on Hand. We would like these cash sales to post to a different account.   On 09/18/2025, we spent approximately two hours on calls with QuickBooks support across two separate sessions. Each time, we were advised to contact Square. After doing so, Square support then directed us back to QuickBooks.   QuickBooks’ provides: Since Square Connector is a third-party app, all issues must be resolved through Square. Square’s provides: Their responsibility is only to transmit the correct data to QuickBooks.   This has left us in a loop, with neither QuickBooks nor Square providing a solution. How can we obtain assistance when both QuickBooks and Square are redirecting responsibility?   For reference, [PII removed], Product Manager at

I need to know how to add multiple ship to addresses to the drop down list I've circled in the pic below. Thank you in advance for all the help! 

I have used Quickbooks for YEARS, but my company decided to go to Quickbooks Desktop on the advice of a new CPA.  I didn't like it at all, but the help desk suggested I switch to the desktop view since it would be more familiar to me.  Which it is.  However, I don't see how to enter a vendor credit using the desktop view.  On desktop, you simply clicked a radio button in Enter Bills.   It is very frustrating to have to switch just for entering credit memos.

Quickbooks Batch Bill upload has slowed to a stop. It took 4 hours to upload 30 bills on one spreadsheet. Now, if an entry fails, you cannot "View Failed Bills" which used to bring it back up on the spreadsheet to correct. Now, I get a message that says "We are working on making sync available for all transactions." Everything was working pretty fine until the recent updates. And all I get is the "clear your cache, update your browser, change browsers copy and paste answers given constantly. What is going on? And when / how will this be fixed? 

I went to reconcile my credit card account an the starting balance is off. The discrepancy transactions that are listed had the category changed only and not the amount? Why would this make my reconciliation off if the amount did not change?I checked the audit log for these transactions to verify that only the category changed.

I have several foreign currency vendors. I paid them up in full, but on reports I still have with them a Home Currency balance. What can I do to adjust this?

Need help! How to undo recent batch data import in QBO? Tried deleting in Audit History but it won't let me. Can't find the Undo button either in Import Data.

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I work for a large builder using QB Desktop Premier Plus. I'm asked for a report listing uncleared checks. You would think that QB would have that report but no! I've gone through all the suggestions and filters. I come up with a report with all of the checks even though I filter to NO on the cleared filter. It also lists all of the ACH trans. which I don't want. QBs is always updating to silly little changes. I see this report requested going back years! Please quickbooks this is a very basic report. We should be able to filter the date and have our report!!

Has anyone adjust the voucher print settings?

The instructions say that the exams to become a ProAdvisor are "open book". Where is the book??

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As I was entering my beginning balances I used the wrong amount in my retained earnings. How can I change this?

When I run the Balance Sheet or P&L in the reports module, everything on the screen looks great.  I can print to pdf no problem.  When I print to excel, the downloaded report shows all amounts as zero.  When I look in the actual cell, there is a number.  To SEE the number, I have to copy/paste in the sale cells.  When I paste the numbers back to where they were copied from, the amounts populate just fine.  Here is what I have looked at so far: Excel:  The cell formats are correct, and don't change after pasting.  QB:  Used different browsers, cleared cache.   Anyone else have this issue?  Its easily fixed, just WEIRD.    

How do you record in QB Desktop a fixed asset account as well as an opening balance for a long-term liability account in the following scenario....Boss purchased brand new work truck cost with options of $96,453.99Trade in allowance $47,294.10 & manufacturer rebate of $1,000Taxes and fees are additional $2,374.10Balance Due/Total amount Financed $50,533.99Please help by explaining the steps and process as if you are explaining to someone with very little QB experience (because you are lol)    

i need to taljk to some one set up ne ne w emp

We recently had an ACH payment that was cancelled and the customer picked up the non-paid for item before we were able to verify the ACH was cancelled. This was an act of crime and we are currently working with our local law enforcement to gather information about the individual. The local law enforcement is asking for the bank account information that was used to process this fraudulent ACH. I called into quickbooks but there was not much help. How can we acquire the bank account and routing numbers of this transaction. Again, it was an ACH payment on a recent invoice we created.

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How should we record refunds paid back to us either be ach or to a bank debit card?

I see where I can request 30% due per line item in my estimate. However, my clients would like to see how much they have been invoiced previously per item. Currently, the summary only shows how much the full prior invoiced amounts were. Any help?

How do I match a bank withdrawal in QuickBooks online that is a both a deposit and payment?Basically, I had a withdrawal from my bank account. The negative amount actually is three different items. One refund and two invoices being paid. I cannot seem to figure out how to properly match this to the proper items within QBO.I have gone into the transaction and "split" it but I cannot apply the fund to the invoices being paid. If I go into the invoice and "receive payment" QBO thinks I am going paid twice and my numbers are off.  

In QBs Enterprise we created a Sales transaction report that we were able to add the Customer Bill To State and Ship to State for each transaction. We are trying to duplicate this in QBO after migrating to QBO, but the fields done always show the same information. Is this a migration issue?

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