Reports and Accounting

They are historic statements going back a bit. They are all currently waiting to be reviewed, obviously I don't want to just 'exclude' them as I won't be able to reconcile.

I am paying monthly subscription for QuickBooks Self-Employed at a price of GBP 12. I tried to access my user account today to prepare my tax return for this year and to sync my expenses. To my surprise it did not recognize my user account. NOW suddently it created a new account with the registered email address (where I receive the monthly subscription) and ALL is gone. My past four years expense collection vanished. I cannot believe this. Support is not even available in the evening. HOW CAN THIS BE that I am charged every month, BUT NO ACCOUNT. Please help.

We have a situation where Stock items that have Purchase orders raised against them are not appearing in the "Qty on PO" tab for either the main Products and Services selection or the Product & Service list report.  They do appear in the open purchase order report.  It seems to be random as in some instances 1 of 2 orders for the same item appear in product and services.  In other instances specific items may appear one month when ordered (then received) but when ordered again a month later does not appear in the Product & Service list report.   I've tried clearing cache, opening in other browsers and other PC's but they refuse to appear.  This has led to 

I have two customised reports but can't add the missing column to either of them. I need to export and merge to get the data I need.

How to delete multiple transactions?

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Sub filters are always included regardless of steps applied

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Hello,Following the recent upgrade of QuickBooks Online, there have been notable performance issues encountered specifically with the new version of reports. In certain instances, the reports load quite slowly or intermittently, especially when handling large search periods. Previously, such functionality was smoother in the classic view version.However, the classic view, which had been functioning adequately before the upgrade, now presents issues when specifying custom date ranges, such as selecting "Custom" for the report period from 01/11/2023 to 15/11/2023. This action results in the system behaving erratically, particularly when attempting to customize columns and settings.I am curious to know if anyone are experiencing similar issues and what measures have been taken to address this matter.Thank you for your attention to this concern.Best Regards,Shaun

What's the phone support number?

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Hello , I stopped my Qiuck books subscription around 6 months ago. I’d now like to start it back up again ,please can you let me know if all of my previous information still be available on my account as I left it ?  Thank you Cherelle 

I want to make customers inactive that have had no transactions for two years on QBO.So I either need a report on customers with no transactions in two years, or a list of customers that have had transactions in the last two years.

Can you provide me with this report as a 'special' - please

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HII used Transaction ID for the reports and for the auditors.On the old reports - the col to add Transaction ID is there, On the new reports (which we will have to use) it isnt. There is a column called "transaction number" - this is the invoice no/sales inv no etc and not the ID. Does anyone know what I should be looking for. Thanks

Hi there,The favourite reports disappeared from my qbo. I've added again but, once I'll leave that page, the reports are also gone. Anyone having this issue?Thanks.  

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Hi,I noticed that some of my credit card deposit entries had been entered incorrectly, I entered them as bank deposits and put the bank name into the account box and under "add funds to this deposit" in the account column there I put in what the money was received for in this case book binding. These entries had already been reconciled The bank is now saying it is out by 2k and when I click "we can help you fix it" it is saying on all entries under the column "last changed" that the date is invalid, I didn't change the date on any of the transactions. Also under "Change type" it says multiple changes. How can I fix this?Best Regards,Noel

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If a custom report is shared and marked as available to all, it appears in the list of custom reports for other users.  If, however, it is amended at a later date by its originator, other users will have the original version of the report on their list.  If the amender tries to overwrite and share the report it will appear in the other users' lists as XXXX -(1) in the way a duplicate file is renamed to store alongside the original in an ordinary file directory. What is the process that will allow the other users to have access to the latest version of the file created and amended by the originator?  To require them to use the largest numbered version of the report name does not inspire confidence that they are up to date...... 

Hello all.It seems that i have put in multiple entries for the same thing for example, when an invoice is paid I haven't always matched it to the invoice and just put paid also when i pay something I'm not sure if i've made it into 2 expenses! I have 2 problems here. 1 my books are completely wrong, I'm double my normal average earnings and 2 I have been submitting VAT every quarter, which i thought was high but I'm not an accountant that's why I got QuickBooks! Is there a way to backtrack my transactions for the year and go again ticking it off? The VAT part im going to have to seek an accountants help for it now after i have sorted all of this. Any advice would be greatly appreciated! :)  

I am using classes and sub-classes and wish to create a summary custom report which has a select few of the classes and sub classes.  If I select a sub class A1 of class A, the report will show my selected A1, but it will also have a blank column headed A before it, as well as a total column, also headed Total A, after it.  The total shown will the total of the sub class A1 and not include other details of either class A or other sub-classes which is both messy and confusing because the column headed Total A is not the Total for that class. This becomes very confusing very quickly and, while it can be removed by exporting to Excel and editing it there, you then lose the drilldown capability and have to do a lot of manual processing of the output.  I can live with the total column at the right hand end for the half dozen columns I want, but not the mass of meaningless blank or total columns. How do I print just the columns I want?

E.g. Invoice issued in August 2023 or £45k Then payment is received in September for £45kThe report shows the invoice and then a subsequent deposit which means the total sales  for the customer is £0. Why? There are other customers that are in line with expectations whereby sales recognised and cash received = total sales for the year. No credit has been issued for any customers. Why are some customer amounts being cancelled out by payments/deposits received?