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QuickBooks Q&A
Sales & Customers

Sales & Customers

3,917 Topics
6,990 Replies

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3917 Topics

Why does my quickbooks generated invoice number now have a letter at the end of it and it is not the following number of my last created invoice?

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6 years ago

bpatrick

Sales & Customers

I manually paid an invoice $5,376.00 and also matched a payment of $5,376.00 in QBInvoice is for $5,424.00How do I back out the manual payment in QB?

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6 years ago

fred16

Sales & Customers

How do I record a payment made by a customer for an expense that I paid and them subsequently invoiced them?

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6 years ago

ablreno

Sales & Customers

How do i look back to find invoices older then 15 months

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6 years ago

rvav

Sales & Customers

Is there a way to have the cost of my items or products on the with the description etc.? With my previous invoice program I was able to do that and it was nice to know.

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6 years ago

elliot2

Sales & Customers

I have the basic package, I am not happy with the templates available for estimates and invoices. My question is if I upgrade do I get more template options?

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6 years ago

leithasmundson

Sales & Customers

I put paid in full on an invoice I received payment for. I notice now its not paid in full yet. How can I change this to partially paid?

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A/R Aging does not agree to the A/R B/S balance (summary is low). Payments may have been applied before the invoice was generated. How can we go back and fix this?

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6 years ago

vanessa8

Sales & Customers

How can I change the status of the invoices from paid to deposit?

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6 years ago

parkersusanrenee

Sales & Customers

How can I see the emailed messages that I have sent to clients that accompanied invoices I have sent in the past?

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6 years ago

tricia12

Sales & Customers

I need to change the shipping address on an invoice that has been exported from Fullbay.

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6 years ago

debralee-taylor

Sales & Customers

I have a vendor invoice and the amount is being transferred to shares...how do I get the invoice off payables and the amount into shareholders account

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Hello Team  Regarding the Enter bill, from the invoice from the vendor, it has " products insurance cost" and "Claim" on it. Because the containers were shipped from oversea, and the bill added insurance and deposit which is Claim. I was wondering which account I need to create to enter the bill correctly? Thanks

6 years ago

alliumlandscapin

Sales & Customers

Can I enter a returned purchase expense. instead of going to the original receipt since there are other items on the receipt that are not returned.

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6 years ago

esther5

Sales & Customers

How can I keep the list of options such as Dashboard, Banking, etc, open. It keeps closing?

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6 years ago

jeremy-technical

Sales & Customers

Does anyone know why a new invoice show up as Paid when it was just created?

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I issued an invoice and received money which I deposited into my personal account.Should I click Receive Payment to clear A/R and record a journal entry to transfer it to my shareholder loan, or is there any way to do both on Receive Payment page?

6 years ago

albertcote_graph

Sales & Customers

Where is the delayed charge in the iPad app?

No text available

6 years ago

AshleyCPA

Sales & Customers

Update invoice number

How do I change an invoice number so that going forward they are in a different format? I have a client who wants his invoices to start with 20 for 2020 (they started with 19 for 2019). I can't figure out how to do this.Thanks,Ashley

6 years ago

michi_13

Sales & Customers

Can I delete credit card info of a customer? Customer has requested we delete credit card info from quickbooks, but I can't see anywhere to delete, only edit.

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6 years ago

alalonde

Sales & Customers

How can I change which AR account an invoice debit? When we create an invoice, it debit the wrong AR account. Thanks!! :)

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6 years ago

gravengard

Sales & Customers

Why does one get declined for online credit payments being an option to pay invoices?

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6 years ago

EMWm3

Sales & Customers

Partial Debt Recovery

We have written off several invoices to bad debt for last fiscal year.We have now received partial payment for these invoices this fiscal year.How do I enter the partial payments in Quick books online? 

6 years ago

goodsenseplumbin

Sales & Customers

A customer does't want to pay. How do I properly clear the amount so I don't have to keep looking at an outstanding invoice till the end of time.

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6 years ago

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