Transactions

Can you please advice why our customers are starting to complain that they are not receiving monthly recurring invoices from Quickbooks Online? Some customers are having different branches with the same email address, but they receive invoices for some and for others they have not received

Help please 🙂

We operate on a cash book basis.I have a bill from a supplier for a previous financial year that was not due to be paid until this May. Since that time, the actual expense has increased and the supplier has cancelled the old bill and issued a new one.I am showing the old bill as outstanding. Is it OK to just cancel it? 

supplier VAT only invoice.

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Hi EveryoneWe are setting up DespatchCloud and have added Quickbooks as our accounting software.This went smoothly, and we can see through DespatchCloud that it is connected to Quickbooks.The issue we are having is that no data is being fed through to Quickbooks. Having reached out to DespatchCloud, we have been informed that they are receiving the following error code from Quickbooks - "A business validation error has occurred while processing your request\",\"Detail\":\"Business Validation Error: Were sorry, QuickBooks encountered an error while calculating tax." Does anyone have any ideas of how to go about resolving this issue?

There seem to have been updates - are these causing the issues?

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We purchased an annual savings plan from a supplier. We still receive a small additional bill each month as the cost is variable.  We invoice the client a set monthly fee. How do I account for this in Stock? I entered the Savings Plan as Qty 12, and the additional bill is entered as 1 per month so Stock shows as 2 items rather than 1.I created an additional Product called Savings Plan and entered the annual Bill there, so the main product would remain correct, but how to I account for the prepaid monthly expense?  Should I keep the annual plan out of stock and raise a monthly journal to reallocate the expense, or will that cause an issue with my stock valuation as QBO Stock can be a little inflexible at times?

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How do you get them back?

It’s only offering me a few different options for the type of expense – purchases isn’t one of them

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I'm getting really frustrated trying to import a CSV that I've checked dozens of times for mistakes.  I am using the 4 column format, Date, Description, Credit, Debit and it still isn't working. I just get"Error Importing" every time. I've read the online help files and it all has conflicting information about what the cells should contain. The article is saying remove all zeros in blank spaces, then the help video in the article says to add zeros. I've removed all numbers and special characters from the description column, checked all the debit and credit sections and they seem fine. Date format is DD/MM/YYYY. File format is CSV. Why won't it import? This is how it looks (there are 400 other entries, I'm just showing 4 as an example) Please help meThanks