Account Management

No text available

No text available

No text available

I really could do with some help and advice. This problem never seems to go away.  Not all my clients receive my invoices - they don't even go to spam folders. I have done all the checks recommended by QB and have also had an IT expert check my settings etc. I am at a loss. It is getting frustrating and I am considering just downloading all my invoices and sending via my own email platform - which is what I have to do to get paid by about half of my clients anyway. In the past I raised a Helpdesk ticket with QB and they said it was sorted. No - not at all. If none of my clients were receiving the invoices then it would be relatively straightforward but it's some of them and I believe them when they say it's going not going to spam.  Any useful advice would be gratefully received. I really don't want to change from using QB as I have tried other software in the past and it wasn't as good despite this problem.  Thanks, Anne 

No text available

I use the app no problem on my Android. Maybe I can only access my account on one device at a tine. But I see no option to unlink my Android.

Throwing me out all the time and side bar has altered, can't view anything

No text available

No text available

No text available

Hi  I have chosen the option to add an accountant to my profile so they can access my accounts. I have sent them the link but they have said it won't allow them access. Has anyone else had this issue? Colette

No text available

No text available

Hi,I'm a bit puzzled at the moment as I have read articles saying that there is no current ability for read only access, but then in the same post, there is a reply saying that custom roles CAN be created with specific permissions.I have created a new role but I cannot see anywhere here that allows me to edit the permissions.  There are no links to edit and nothing is clickable.  I tried to save it in case the role needed to exist first but it will not let me save it as it says no permissions have been created.I have also tried to edit an existing user with a predefined role but this is the same and it doesn't give any button or link to be able to change anything, only the button on the bottom that says save changes.I have also noticed that when the permissions load, it shows the area and a summary.  I have to click three times to expand the list of permissions, once which collapses the description, again that brings the description back and then finally to show the list

No text available

Absolutely fuming!  Just lost the 2 hours I had worked on as I just got signed out for no reason.

How do you link your accountant to your account

My QB account has been showing up bank connection errors etc for a while and generally not running correctly as it should.QB offers everything I need as a self employed , small business. So I really don’t want to switch else where.is it possible to import all of my data to date (well end of the tax year just ended) say onto a memory stick and re start my QB from fresh? 

Whatever I do, QBO dumps me to the US Community and I cannot escape. Even if I click on the flag, as soon as I try to make a question, it goes back to the US again.What am I doing wrong?(PS: I don't expect I'll actually be able to find this question ever again.)

No text available

No text available

No text available

I've just registered, with a 90% discount and been charged full price? I don't understand

Have disconnected account but cannot get it back.I know my login details are okPlease help!Thanks

Help!We are a small sports club and our elderly treasurer Mr Peter Bennett has suffered a life changing Stroke. He is seriously ill and unable to communicate.He runs an old desktop pro 2016 quickbooks systemWe have no passwords or admin passwords. The attached pdf shows the original licence number and product numberThe only thing we have is the Quickbook files from his PC.We tried the admin reset link and dont recognise the telephone number the passcode gets sent to.Is there any way to reset the passwords and gain access please?