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I have taken on a new client whose old accountant held their licence. They have cancelled the client on their billing licence. Now my client can’t add me as their billing subscription as it just comes up with an error message. Has anyone encountered this?
HelloI want to change my subscription from itunes to direct debit, but it won't accept any my bank account, nor any other card or accountI cancelled my itunes subscription in order to change my payment to direct debit.I have tried my bank account, my partners to no avail. I then tried to pay by credit or debit card and again, 5 cards later and no success.I've had innumerate phone calls with yourselves but no one can help me.It is ridiculous! PLEASE HELP.
Needless, I accept. Then low and behold an error. No error code, just a pop up. And yes, Payroll is disabled. Wonderful. Anyone managed to resolve an issue like this?
Any ideas why or how tp resolve?
Client doesn't have the Cash Flow option on the left hand menu but can see widget on the dashboard. As an accountant I can see both. Has the Cash Flow Planner now been rolled out for all users, if it has what could be the issue at the client's side?
need help asap pls!
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