Banking

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Have tried disconnecting both apps and reconnecting. No joy

They were updating fine before, but stopped at the end of June.  I've checked the import details which are correct and I've checked I still have permission.

I reconcile the credit card statements every month with no problems. This month there is a credit for an item purchased the previous month that I had not anticipated happening which has meant that the card is in credit and there was nothing to pay. How do I reconcile the statement - I am so used to clearing things down monthly that this has thrown me out. Thanks

SO had the (390) error and no connection to Santander Business UK, tried all the reconnecting went through reconnecting with Santander Cahoot, still no luck, had to unlink the bank account and reconnect with Santander Cahoot option.  Great its now seeing the account, but because it can only download 90 days transactions ive lost all my tax history, and to rub salt into the would Santander is not giving me an option to download in CSV format!  

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I am trying to adjust first return on the cloud system and need to adjust output and input tax as some items where in the previous period but entered after submitting previous return . Started to put the adjustment in but it ask for an account and I do not understnd what account it needs . Quick book support was no help

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Cleared the account activity thinking the bank account was a duplicate but it has reset all my data. Is there a way I can recover the account from yesterday.

Now I've got double the income showing on account: all 😱 1) Adding the same bank account twice can't be the right way to fix a bank account not syncing to QuickBooks. 2) Having added the same bank account, the newly added account doesn't add up to the same amounts as the original account 🤔 🤔 My income has doubled 😱 3) The original account gives an error when trying to reconnect using a PC. Browsers cache cleared. The mobile app has Red tangle with null written next to it.The phone app day it's reconnect and I get an email saying it has but nothing has synced for 12 days 😭 Anyone with knowledge of this please help 🤷🏻‍♂      

Hi,  I have several customer who I created invoices for, when I recorded the payments it now shows the amount as a negative figure.  I think I may have recorded the payment twice in error but I'm not sure how to check. Any tips? 

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I would like to split a transaction by amount and not Percentage. I cant figure out how to access the Split By button.

My Metro Bank connection stopped working (Again!) a few days ago with the error: "Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)". Quickbooks support are being as useless as usual. Anyone else had this issue? Anyone got some advice?

Can I speak with someone

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Hi all, newbie question. I don't want to connect my banks digitally to Quickbook self employed and prefer to do the import process manually. How do I set up set up different accounts and different types of account in Quickbooks self employed into which I can import data? The only option I get in the interface is 'Cash account'.

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We bank with Co-op.  The feed to QB keeps dropping out with monotonous regularity meaning that we have to manually input data, which is a pain.  Any suggestions? 

Hi, I am starting a new year’s accounts but the starting balance/ending balance reconciled from the last year is wrong and so when I go to reconcile the first month in the new year it says balance is off and I have discrepancies from the previous year. In the discrepancies a couple of them are saying ‘deleted’ so as it says I have re entered the amount in expenses but now can’t find them anywhere !! Please help as to what to do !!!

According to this list both of my banks (CAF and The Co-operative) offer a connection using SCA.  For both, it says: "Bank connection is available using Strong Customer Authentication (SCA). You will need to enter your user ID and password when you update new transactions." But on QuickBooks Online if I try to make a connection it says, "Banking regulation changes have impacted your [bank] connection. To keep those transactions updated, use QuickBooks on the web to upload data with a file from your bank." So which is true? 

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QuickBooks Desktop is being discontinued on 30 June 2023. Will I still be able to use my QuickBooks Desktop after that date?

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