Banking

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When I check the 'disconnect this account on save' button and then 'save and close' I get the error message"Something's not quite right. There was a problem saving your changes. Please try again later." Similarly if I try to make the account inactive (it is about to be closed) I get the error message"There was a problem saving your changes. Please try again later." Any ideas anyone? I need to de-link this account and then inactivate it, as it being closed at the bank.

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Back in September 2022 I took out a personal loan for £12,000 to buy a van for my plumbing and heating business. What is the best way to account for this purchase? My business bank account will be paying the monthly repayments of the loan. Thank you for your help

I've contacted support on two occasions and both times it went to the "engineering" team who fob me off. I have ONE bank account connected to QBSE. In my Dashboard, there are TWO bank accounts.  They are both the SAME bank account, one syncs and one doesn't. When I try to remove the duplicate bank account I only get the option to remove the one I intend to keep.  The engineering team's solution is as follows:  Please re-attempt to connect the bank affected previously.  How can I reconnect a bank account which is already connected? I am getting the same issue on my phone, even after clearing cache and app data. Maybe someone on the forums will know how to fix this, or maybe someone higher up at QuickBooks will be able to help. Thanks in Advance.

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Does quickbooks support AMEX Business Checking Bank Feeds? I can't find it in the list, so I assume no. How can I get more information about this, like if it's in progress, or if I shoud just choose another bank.

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I recently purchased a MacBook Pro second hand via eBay for business use. Would this be categorised as ‘tangible assets’ > ‘computer equipment costs’ or would it go into ‘expenses’ > ‘computer running costs’?

We are experiencing ongoing issues with PayPal GBP and PayPal USD banking connections.   Very annoying as there seem to be no issues with Xero -  Is anybody aware here of Paypal connection issues?  

We've reconnected twice recently, but don't want to be doing this every ten days!

Whenever I try to link my accounts the app just sits on a loading screenTried it through mobile browser and that also isn’t working

I'm managing the accounts for a global charity, and we recently setup Quickbooks to manage this. I originally had three PayPal accounts, one for GBP, one for Euro and one for USD. We don't have a lot of incoming/outgoing funds so I only login to update things every few months.  Today I saw that my bank connections needed updating. My current account (CashPlus) updated fine, but when updating the PayPal GBP account it failed. I followed the troubleshooting guide to unlink and relink this account and it reconnected, however, it's now pulling all my PayPal transactions into the GBP account, including those coming in via USD. When reconnecting I selected the GBP account as this is the only one available, so I can't understand why it's pulling through non GBP transactions. It is converting them (so $5000 has come in as £4879.70) but I'm confused as to why these are being pulled in at all?

Has the CoOp bank feed issue been solved yet?  I keep reconnecting it but it disconnects the next day and not all the transactions come through.  Will we be notified once it has been solved. 

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I created a new company in QuickBooks Desktop Pro Plus 2023 by using a file from the accountant.  The file had all transactions until end of last year (2021). I went to my participating bank and downloaded all transactions for this year (2022) until today in the qb format and imported to the company file in QB.  While doing it, I linked bank accounts to existing accounts in the company file and all went well. Now I am trying to setup online banking feed to automatically download/match all transactions moving forward.  I am able to connect to the bank and when I get to "Link" step, it shows my bank accounts on the left, and on the right hand side, it shows quickbook accounts.  The dropdown for quickbooks accounts doesn't show my existing bank accounts in the company file. What should I do?Thank you in advance for your help.Best Regards,Arjav Parikh

ClearBank/ Tide

What is error 350

I cannot connect my bank

Hi,My hsbc bank feed wouldn't update, spinning circle for ages, no error.I removed and tried to relink, it gets to last stage, picks up account and see's its balance etc but takes while at end then just divers back to start again.Same on app, anyone else having same? Support know about it but not had any info on progress yet so wondering if anyone else has?Thanks

** Update - I think I've worked it out **I am having trouble splitting an expense with import VAT and fee.I am fairly new to QB and the display on the Split screen has changed since I last managed similar transactions which my accountant set up.The drop down to select the amounts as Inclusive of VAT is no longer on the page and the subtotal and VAT amount box are not displaying.  Instead there is a split amount and a difference.  This doesn't allow me to enter the fee and the VAT for the transaction to balance.  I can only enter VAT charges, and if the fee is included, this becomes the difference and it isn't possible to proceed.Has the split function changed with a new update or am I doing something wrong?