Other Questions

When I click the pro tax button, the Ad page below appears every time. The issue is I was not able to quit from this Ad page. The only solution is to close the whole QBOA web page and log in QBOA again.Can anyone tell me what's going on? I watched the pro tax subscription video, clicking the pro tax button on the left of interface should  bring up the T1, T2 subscription purchase page, but I only see the Ad page and I couldn't exit from it. Is there a method to exit this page without shutting down the entire QBOA web page?Thanks   

Trying to set bypass tray as preference for printing cheques. Anyone?

I have 6 clients and spotty internet. I want to use a desktop version for 2022 with payroll. What options do I have and what are the pros anc cons please

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We run a food wholesale & distribution company and we're new to QuickBooks. There is a specific report that our managers requested that is available on our old invoicing software, and we can't quite figure out how to generate that report in QB. Our company carries over 2000 SKUs, and we have a Procurement Team dedicated to sourcing these products and keeping them in stock. To forecast customer demands for a specific SKU, how can we customize a report to look at historical monthly sales summary for that specific one product code, organized by customer accounts?

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Hi there! I run a short term rental cottage business with 3 cottages in total. My merchant is Square. On 12/02/2021, I accepted a virtual payment from a Customer A via Square for a total of $345.00 ($300.00 + $45.00 NS HST). On 12/03/2021, I had to issue Customer A a $172.50 ($150.00 + $22.50 NS HST) refund from my Square terminal. I thought the Square terminal would withdraw $172.50 from my bank account (this would have made matching the transaction in QuickBooks Online very easy).  On 12/03/2021, I accepted a payment of $194.35 from Customer B. Instead of Square paying me out the full amount for Customer B, Square withdrew the refund amount for Customer A from Customer B's deposit. So, the deposit I received was for $22.56 (total for Customer B minus refund amount for Customer A minus merchant service charge for Customer A).  I have no idea how to match these transactions in Quickbooks Online. I processed the refund for Customer A by issuing a refun

Hi, everyoneI set up a brand new company and make a mistake to setup the fiscal year end to Sep. Actually I want the year end to Nov. And then, I go to Accounting and Setting---Advanced----First month of fiscal year--- change the month to DecAfter I done all, the fiscal year end under the tab "books to tax- Workpapers " , It still show the year end is Sep, it doesn't work. Then, I tried the second method to purge the company, wipe all company data and start over . But this method is only wipe all accounting data, not wipe the setting of company, it is not make the company go back to the pre setting status, the year end is still not change. What should I do now?  Thanks a lot.  

Looking for some advice. Our file size is growing at a ridiculous rate and is making the program unstable.  I have asked for help from Quickbooks and they of course said it was the 3rd party software that we use, then the 3rd party referred me back to Quickbooks, and so on.  Honestly don't care who it is I just need to find out why. I am wondering what other resources are out there to help resolve this issue.  I am willing to create a new company file but want to find out why this is happening so I don't have to do this every year. We are in the 100K plus transactions in a year.

Hi,I try the chat and ask for help, the let in the middle of the chat without any reason.Can anybody help?If anybody have the same issue, please let me knowThanks Grecian

How or what do I do to correct this issue? I assume the payday date has to be before the 1st?

After running and submitting a payroll register, I noticed an error. Can this be fixed before employee gets paid tomorrow?

I have an employee that has just quit and I need to pay out his remaining vacation pay.  Any help is appreciated 

Hi, I do not have my credit card linked to my quickbooks and don't want to do that yet.  But I'm looking for the best way to record when I make a lump sum payment on my credit card before I receive my actual credit card statement.  For example I pay $5000.00 on Dec 1 and then get my statement with a balance of $6500.00 on it a week later.  Should I be using the "credit card credit" option in qb online for the $5000.00?  And then when my statement comes in I will enter a bill in the amount  of $6500.00 and apply that credit?

I am trying to build an assemblyI go to Build Assembly CF3. I put in the QUANTITY TO BUILD and the QTY NEEDED column it shows 0. (It even shows 0 when I first open the window, before I put in the QTY to Build).In the item CF3 edit item box from Inventory>Item List>CF3 the item shows all the correct quantities needed. PLEASE NOTE: not all items are shown but trust me the components needed qty is correct and present.I get the warning box "Quickbooks does not have enough components on hand to build"I press the "Show Shortage"The shortage item listed is the assembly item itself. ???????? What can I do? I already looked at another thread similar to this but it was confusing at best. 

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Anyone run into above error codes? When I click the e-payments in payroll center it has an unrecoverable error and closes.error codes 19950 93250

Just logged in and my kne company is showing up as cancelled?

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Hello, I was trying to import an ofx file of transactions after doing so successfully last week, but am now seeing this error: The uploaded file isn't a valid Web Connect file.I can't find any explanation in the Q&A or in the guides as to what this means. It looks like the system is returning: The uploaded file isn't a valid Web Connect file.", code: -16802 How can I determine what might be causing this issue? Thank you,

Here is my story, it all started because a new employee of mine had entered her bank account info wrong for direct deposit. -on November 4th $1733 was taken out of my business account for payroll to my new employee -on November 5th she had realized she had entered her account info off by 1 number and had corrected it -on November 8th i received an email from quickbooks stating and i quote "The direct deposit transaction to "JANE DOE'S" bank account was unsuccessful because the account is unknown. We have initiated a reversal to your company account, and you should receive the funds in two to five banking days." (IT IS NOW DECEMBER 08) - November 15th rolls around. No money has been deposited yet. I have been calling quickbooks every 2 to 3 days since. I have been on the phone for over 10 hours, talked to over 40 employees, nobody helps me with anything, nobody knows where the money is, I get promises of callbacks and traces and nothing ever gets done. At this point it is already e

I first had self-employed and then switched to QB Online yesterday. I exported my invoices to QB Online however I can only see a few of them. Most of them are missing. Can you please help

I have a customer who requires a copy of their Credit Note that shows they have utilized a portion of their available Credit. This should be standard when printing a Credit Note that has a portion applied.

Wondering if anyone can help me with this - I'm not sure what I did wrong. I had a customer send me a payment for two invoices - one of the invoices was for the full invoice amount the other was not for the full amount. The both invoices were clicked to say payment was received - the amount for the one that was short paid was changed to reflect what was being paid on the invoice. The amount received is correct and the bank is reconciled. In going over my receivables at the end of the month I noticed that this particular account was not correct - the invoice that had the short payment - is showing as being fully paid - its the strangest thing - I pull up the invoice and it says the full amount is paid - amount owing on that invoice is zero and it shouldn't be. I checked the payment receipt and it's correct - How do I fix this? What did I do for this to happen??