Other Questions

By accident I deleted a transaction on journal entry that was already reconciled. I have struggled to restore it by re entering the journal entry without any success. IO urgently need help. Due to holiday tomorrow, I will not be able to reach technical support. 

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We just purchased a motor vehicle which has 100% business use and it was entirely financed.  I think I have the loan and long term asset accounts set up properly, but how do I enter the HST that was paid on the vehicle so I can recapture in ITC's? I did put HST on the transaction in the journal entry, but it is not calculating or including that amount in my ITC report.

I have an employee using the ANdroid App and all his time entries are being duplicated. ANy idea what he is doing wrong?

Hi, I am a Canadian based company.  I have a vendor who charges me in USD.  The same vendor charges me sales tax but in CDN dollars.  I register the expense in USD but I don't know how to apply the Canadian GST and PST to the expense since they are in CDN. Has anyone encountered this dilemma before? Thanks!

Hi, I have a question.I started to set up QBO for a new client.I connected their business bank account and credit card account on QBO.I am confused because of the credit card statement.They want me to record the transaction from January .1st 2021.When I create a credit card account, how can I put the opening balance amount for the credit card on the chart of accounts?There is a previous statement balance amount on the January statement, but December and January transactions were mixed.  ThanksLeah

I use Quickbook Online and have set up the mileage tracker on both my phone and my husband's.For tax purpose I need to run a report with the total business kilometers. How can I run a report in QBO and export to Excel? 

i currently have 2 credit cards linked to my QuickBooks online,  my problem is one of them shows balances in a negative value and one shows in a positive value.  this conflict is messing up my  books.  when i apply a payment to the one it just keeps increasing the value instead of subtracting.  is there any way to remove work around this issue,  my real issue when i run a yearly report its showing one of the cards as huge asset, like i have this large some of money sitting there

Hi I have a question.I am using QBO accountant Online for my client.When I review on client overview in QBO, there is a common issue.I found there is one issue for Negative asset and liability accounts. I clicked the link and All Owner's withdrawals that I entered before. But I don't understand which one is wrong.How can I find the mistake and fix it? Thanks 

Is there a way to have credits automatically show up *on* the actual invoice, same way as the discount line item prints on an invoice?I have "automatically apply credits" turned ON in automation. I've done an invoice to verify it works. However, the credits do not show up *on* the invoice, so the invoice does not reflect the lower balance owing because of the previously existing credit.This leaves me responsible for *remembering* the customer has a credit and then manually working out what the reduced balance owing is.I have a customer who has sent me an etransfer payment and transposed the numbers, so he mistakenly paid me too much. I entered the full amount of payment received in the "receive payment" window, and QBO has automatically created a credit in that customers account, but it isn't actually a credit memo.So:1. Is there a way to have these credits automatically entered on the next actual invoice?2. If the credits don't get entered on the next actual invoice so the next invoic

Hi, I have some issues and need help.I am a bookkeeper as a freelancer.I have a new client of a small business recently. They want to put the transaction on QBO from the beginning of the year. (January)They don't use any excel and QBO before. It is October and I think it is a time-consuming job. I get paid by hour.Do you think it is a valuable way?  It might be good to start QBO on January 1, 2022. What do you think?

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Hi all, When trying to change the font size for "Message to Customer" on my estimates and all other forms for that matter, the font size will not change to the selected size. For example, I would like to select 8pt font. When I select it, it shows on the editor as a reduced, 8pt font, but once I hit done and save my changes, when I go and create a sample estimate (or any other form modified) the customer message still shows up in large 12pt font.Any solutions to this? Thanks!

My bank feeds were deleted in error. I need to get them back. QB is not allowing me to request the bank feeds now.

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The client I work for uses an outside system for invoicing (FileMaker). I am attempting to having invoices sync from that system into Quickbooks Online. I am wondering if I am able to also sync COGS and Inventory line items? For instance, he sells labour and parts. Each invoices should show:Sales of Labour CRCOGS Labour DRWork In Process Labour CRSales of Parts CRCOGS Parts DRInventory - Parts CR Is it possible to import an invoice like that or can it only import the sale line items? I have used another version of QB where invoices were imported by an excel file and was able to import a lot of detail such as COGS and Inventory line items. Thanks!

Can someone please tell me how I get my licence and product # so I can download my QB to a new laptop and flip my back file from old laptop to new?

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I would like to look at a printed copy of my bank account history for each month of my fiscal year. How can I select a month and print it?

When I signed up for Paypal they made 2 deposits into my account. One for $0.04 and another for $0.19. They did not take the funds back. How should I record these?  Thanks!!

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Hi, I have a store on shopify and all the products & prices are updated but in quickbooks online the names & prices are not updated, is there a way to transfer all products & prices in shopify to quickbooks without having duplicates? the problem in shopify an item would be called for example Body Shower Gel but in Quickbooks the same item would be called Shower body gel 500ml also there are new items which are still not in quickbooks, I hope there is a solution else we would have to do this update manually  Secondly we wish to integrate both in which when a customer place an order online on shopify an invoice from quickbooks would be created automatically as we are now doing this manually 

Good day, I run a small gift shop in an art gallery at a 70/30 (artist receives 70%) commission rate and I am trying to find out how to record the sales and artist payouts. I can only find instruction for QBO which I tried to follow to the best of my abilities, but got stuck at the point where you have to set up Sales Items because I don't have "Product and Services" in my version of QB and I'm not sure what the equivalent screen is. Another site has some instructions but they are extremely confusing.  Our previous bookkeeper used Sage and already had these accounts set up in our Chart of Accounts: Commissions - Gift Shop (Revenue), Gift Shop - Artists Portion (Revenue), and Gift Shop Artist Payout (Expense). We are able to control our inventory through Square and Wix so I don't want to go through all the trouble of creating inventory in another program; I just want to record the dollar amounts for sales of the items as shown in my Square reports.