Other Questions

I am not abe to find this institution on the banking list

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AR -Amount due is greater than the original invoice amount, please see attached. how does this happen?  and how to fix it? Thanks

We receive Script Error : Line 1042 Char 5 Error Unable to get property 'addEventListener" of undefined or null reference. This occurs every time we open QB desktop.This window has popped up recently (last 3 weeks). We have used QB for years and this is the first time seeing pop up with script error.Why has this happened and how to fix this issue.Thank You

As a non-accountant new to QB, I couldn't help but notice that, unlike my old accounting program, you can't assign an alpha/numeric (or even alpha or numeric) file name code when you set up the Job. I see the Customer set-up allows for the addition of custom fields but the Jobs set-up does not. Is there a work around other than sticking the file code at the start of the Job Name?

I'm a QB Desktop Pro newbie. I'm in the process of converting my existing accounting records to QB and have discovered that the Customer fields in QB are way, way too small for the names of about 75% of my customers eg: co-ownerships of 3 or more companies. Is there anyway to make the field boxes bigger? In my case, they would need to hold 4x or 5x as many characters as they do now. BTW: Ive addes the extra field boxes on the Additional Information tab and even those are way too small for the names of any one of the 75% of customers I'm talking about.

I am in the process of backing up all my data from Quickbooks and the only thing I can't seem to export are all the images and photos of receipts that I added to my expenses. Is there a way to do this without manually exporting from each expense?

Hello! I have quite a few computers that are connected to the HOST computer. They are all connected through wire but sometimes the LAN connection will fail and it will change to WIFI. Because of this, my quickbooks becomes extremely slow in MULTI-USER mode. My other computers are able to have WIFI and LAN going for Quickbooks but this one computer is having the issues. I really want to prioritizes LAN. I have tried to change the LAN settings and toggle the IP Address but I am not expert. Right now my Internet Protocol Version 4 is as followed: IP Address: 192.168.1.33 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Preferred DNS Server: 192.168.168.1 Alternative DNS: Blank Can someone tell me if I am doing something wrong? It was originally working but now it has issues. When I turn off the WIFI and try to connect to quickbooks, it states that there is perhaps a firewall issue but I have turned off all the firewalls. Furthermore, when i use Quickbook Diagnostic software, it sta

Hi everyone! I am a very new user of Desktop Pro and a non-accountant. I eventually was able to install the product after having to install IE 11 as I didn't check that box when I set up my Win 10 Pro (why have 3 web browsers? Edge and IE as well as my preferred browser?). Now, whenever I use QB I get the ultra-annoying Error messages described in the title every time I use QB or try to reach the Community Help pages. I've gone into IE 11's preferences menu and turned off the "display script messages" and turned on the automatically debug script error problem options. Is there anything else I can do before contacting Support? I did a search of the error on these forums but nothing comes up that fits the problem. Thanks in advance for the help.

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Hello, I have a program that requires QB to open a file automatically before it can process the data.   Is there a way to have QB automatically open a file (that has a qb password) when a computer boots?

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Hi there, Our primary currency is CAD. However, I made a business trip to China.  I several purchases there. All the receipts are in Chinese RMB.  The transactions were made in several ways:1) withdraw cash from my Canadian debit card and make purchases using RMB cash.2) on my Canadian funds credit card. How do I manage these expenses in Quickbooks?

We want to clean up our User Roles.  I'm looking for a way to get a summary of what permission each role has in one excel document without manually populating it through the Role List > View  Permissions for each individual role and category. How would I get this?

Hello. My issue is that we use iTunes regularly to purchase software for our small business. We took advantage of the Costco offer $79 for $100 worth of iTunes credit to use for future purchases (via vendor credit). The first part is fine, an expense through Costco (vendor), pay the bill for $79 and done. However, I'm buying a vendor credit through another vendor, so how do I apply and allocate this $100 credit to iTunes from the $79 Costco expense? Having a hard time wrapping my head around this. Or perhaps there is a better way of dealing with this. Any help would be appreciated. 

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Hey everyone, I have an accounts receivable balance from a previous accounting system (for example 100 000$). I have done a journal entry to record all opening balances for every account so right now my accounts receivable account is 100 000$. It has been affected to the client in question. When I see the client's statement: it says journal entry #3 100 000$. I would like to import the list of invoices and information so that it is reflected on their statement, and I will be able to select which invoices are paid afterwards. So far I have been told that if I import the list of invoices, it will record sales and taxes on sales (as if they are new invoices). How do I proceed? Best regards

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Hello,I work for an Engineering and Construction Firm, and we have 3 different billing types - Fixed Fee (also known as Lump Sum), Unit Rate (e.g. per Site Visit, or per Month), and Time and Expense. The QuickBooks Billing Status feature is extremely helpful in our accounting, with the Any, Not Billable, Unbilled and Billed status filter options for reports. Yet there is an issue with how we can view our data in reports in that there is no applicable Billing Status we can use for our Fixed Fee or Per Unit Rate Services once we invoice the client. To expand further, time and costs sit as 'Unbilled' until we bill the client, therefore I have the ability to run time and cost reports with the 'Unbilled' filter each month for our Project Managers to review at client billing time. When I bill Time & Expense, and pull the time/costs into the Invoice with the Add Time/Costs button, and then save the Invoice, and the time/costs change status to 'Billed'. Fantastic so far. Yet, where the iss

My credit card company (Canadian Tire Financial) instituted a new and improved website and in the process screwed up all the downloadable accounting files - in this case qbo files. They resolved the issue. Upon importing the latest qbo - it no longer recognizes the existing credit card account in QB. I am prompted to create new account. I did not do this.Instead, I deactivated the online service in the bank settings. I closed the company file and restarted QB (Pro 2016)Opening up the company file again - I imported the same qbo as above  - this time I was prompted to choose the correct account. I chose the existing credit card account. Import began but in the end the data couldn't be imported... error OL-222. I spoke with my financial institution and after several layers of IT people tried everything they knew - they asked me to contact QB. NOTE: I am still able to import qbo files for other banking institutions so this is not a connectivity issue or qbo file issue. Another thing

Hi there,I'm using the QuickBooks Desktop: Premier Nonprofit EditionWhen I follow these instructions and go to File>Printer Setup>Cheque/PayCheque, I do not see the "Click Print Signature Image" option.Is this function not available in this edition, and if so, is there a way I can sign cheques electronically please?Thanks,ida

I have a large GST ITC that was submitted with my Q1 GST tax return.  Now for some reason it is appearing in with my Q2 tax return as well.  How do I fix this issue?