Other Questions

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We have stopped using Quickbooks Enterprise as our parent company uses another platform.  We did all our processing on Quickbooks previously and have a number of attachments which have been stored (especially in the Vendor/AP module).  We need to access these records for audit purposes for a period of up to 5 years.  Our challenge is that we are now locked in to paying a monthly subscription of $500 just to gain access to these attachments.  We have asked Intuit for a solution and the only option they provided was to individually print each attachment (of which we have over 45k). Is there anyone that has faced a similar issue that has managed to download the attachment files using a single job?  I am happy to sort the files, we just do not have capacity to print them one by one. In my opinion this is also short sighted from a QBooks product management perspective as the option to move to online is not even feasible.  Attachments made in enterpris

Hey Quickbooks community, A customer of ours recently got a new laptop with Windows 11 and has Quickbooks Pro Desktop 2019 they wanted us to install. It installed successfully, but we are unable to activate the software. When we click on Activate Now, a web page opens and it just keeps spinning and never makes it to the Intuit Sign in page. I suspect this is due to not having Internet Explorer 11 installed. We have tried compatibilty mode, the Quickbooks Tool Hub and I even tried setting Edge as the default browser and set accounts.intuit.com to open in IE mode, nothing works. Is there possibly another way that we can activate the software. For the customer, upgrading to a newer version of Quickbooks is not an option.Thanks! Jay

I have received the Surplus Rebate from WSIB.  I don't know how to enter this information into Quickbooks Online. Can anybody help?  I'm at a complete loss.  Thanks in advance.

QB is asking for my employees Drivers License or Passport to change password??? Isn't that illegal? Are there any other options?  

I recently started using QuickBooks Online's integrated payment processing tools to handle credit card transactions for my corporate customers. Many of my clients use Purchasing Cards (P-Cards) with high transaction volumes, and they require detailed credit card slips for reconciliation.Previously, when using services like Benjipays or Moneris Virtual Gateway, I could provide receipts that included key details such as:Authorization NumberReference NumberOrder IDMasked Credit Card Number (last 4 digits)Currently, QBO payment receipts do not display this information, making it difficult for my customers to reference transactions easily. In the past, I manually combined credit card slips and invoices using PDF editing software, but I was hoping QBO’s payment tools could streamline this process.Is there a way to include these details automatically on QBO payment receipts? If not, are there any workarounds or third-party integrations that could help? Thanks in advance!

Hello QuickBooks Support Team,I’m experiencing an issue in QuickBooks Online where my subaccounts are not displaying correctly in the Chart of Accounts. I have a parent expense account called "Dental Expenses", with five subaccounts under it. However, when I open the Chart of Accounts, these subaccounts appear nested under a different expense account, even though their details show the correct parent account (Dental Expenses). When I run reports (such as the Account List or Profit & Loss), the subaccounts correctly appear under Dental Expenses, which suggests that this is a display issue rather than an accounting error. I have tried troubleshooting by:1. Refreshing the page2. Clearing my browser cache3. Checking in an incognito window4. Sorting accounts by name/number5. Verifying transactions and parent-child account settings6. Redoing the parent-subaccount connections. 7. Log off / Log On8. Etc.  Despite these efforts, the issue persists.It seems

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Can I cancel just the payroll portion of QB Desktop?  We use another system for payroll but QB for other financials.  We use Desktop Premier 2 user.

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Since I signed up, QuickBooks has done 5 credit checks on my personal account. I need to know why. There was one day again today. This is totally unacceptable; I called support team and they are unable to give me answers. This has negatively impacted my score on equifax.

Is there an extra fee for the mobile app?

I can't open ProAdvisor training today?

I was 90% completed with a couple's 2021 T1 yesterday, and today everything is showing as nothing, as if I had never started.  The strange thing is that all of the forms that I added for their return are still showing up in the list.  I am unable to pull up any forms in PDF or print anything.  Has anyone had this happen? 

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Can I talk to a agent

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Hello everyone! I am looking to input payments I made to a US company that was originally charged in USD and the conversion was done to CAD when it was charged to my credit card for payment to the US company. I looked into multicurrency and found information here about setting it up and was in the process of doing so, when I realized that even though it changed my home currency, which is currently CAD, to a non-editable field, the information that it provides in the '?' beside 'Home Currency' says that only USD is currently supported as a Home Currency. Which of these two pieces of information is accurate? Am I able to use multicurrency with CAD set as my home currency, or am I not able to use multicurrency unless my home currency is USD? I am confused now as I have found conflicting information, and I want to be sure that the information I have is accurate as I am not able to turn off multicurrency once I turn it on. I absolutely cannot have my home currency changed to

HiWhat entry do I make, to make my us account balance to what I gained Canadian, with the exchange rate, I use Quickbooks desk top.

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Hey Folks, hoping someone can help me better understand what exactly the impacts to users are for the upcoming QBD 2022 discontinuation (in May 2025).  The official statement: https://quickbooks.intuit.com/learn-support/en-ca/help-article/feature-preferences/quickbooks-desktop-service-discontinuation-policy/L17cXxlie_CA_en_CA There are two statements in there that seem to be conflicting, but I also may be misreading. Hoping someone can help make it clear (emphasis mine):After May 31, 2025, access to add-on services will be discontinued for QuickBooks Desktop 2022 for Windows. This includes all 2022 versions of QuickBooks Desktop Pro, Premier, Enterprise Solutions, and Accountant Edition 2022.Your access to QuickBooks Desktop 2022 software will be discontinued after May 31, 2025. This also means you won't receive critical security updates starting June 1, 2025. If you receive any security updates before this date, install them. So is it the access to add-on

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