QuickBooks Q&A

QBWC1056 message appears when I ask the program to remove a web connector application.  However, the message box is not large enough to show the "yes" response.  How do I remove and re-install a web connector application? I have spoken with 7 tech support individuals without a solution!

It's so slow that my guys cannot use it in the field!!

I’m currently on a free trial on quickbooks online accounting, I don’t have a payment method inputted for it to be charged, will it be automatically cancelled on/or before the billing date? 

Why are the direct deposits running late again?we have 100 clients that we process payroll for.  Phones ringing off the hook and nothing posted on QB as to why

Are there any issues with direct deposits today? I received the payroll receipt, however, paychecks were not deposited. My husband's paycheck was deposited, which also runs through QB, but our employees have not received theirs.  Nothing has changed in our system and payroll was submitted before deadline. 

I'm working with a client who uses a third-party service to oversee all orders from their website.  They send a weekly report on Wednesday for the previous Wednesday - Tuesday activity.  It lists all of the orders that it has processed. The client receives the payment from the third-party service, deposited into his account on Friday. What is the best approach to recording this transaction? Should I create an Invoice for it (internal only) to record the sales, and then when the deposit arrives on Friday, mark it paid, and record the deposit in his bank?  Or is there a better approach? ThanksEJ     

i had a separate qb payroll core alone by itself. but when i activated my qb online plus, i couldn't transfer data for one account to the other. so i activated a new payroll sub account under my qb online plus. ran my first payroll and nothing is showing up in employees direct deposit accounts. what is the delay or problem? 

When the schedule tab is open it shows names but not the scheduled shifts that are entered.

Hi, my nonprofit offers astronomy courses, between 6 and 12 per year.  We sometimes (but not always) offer a discount off the price for a course for someone who has never taken a course with us before.  So for example, if a course is priced at $600 and we give a $100 "1st timer" discount, we will have a mix of students who paid either $500 or $600 as the case may be.  I understand how to set up and use discounts on sales receipts in QB Advanced.  But the issue is:  we consider this discount a form of marketing for our courses in general, and I would therefore like to charge it to our marketing budget.  Is this possible in QB without double-counting it or do I have to do it outside of QB on a spreadsheet? Thanks for any suggestions!

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  Help, I got an email about payment reminder but I only signed up for free trial without any subscriptions appearing on my account 

Hi Intuit team, I’m running into a recurring issue with QuickBooks Online invoices. When I add billable expenses, they don’t stay in the order I enter them on screen — the printed or PDF version reorganizes them differently. This makes it very difficult to present invoices the way I need. Ideally, I want my revenue items listed at the top, and then have all billable expenses grouped together separately below. Unfortunately, QBO keeps reordering them, which creates confusion for both me and my clients. Are there any settings or permanent solutions that would allow me to lock the order of line items so that the invoice prints exactly as I arrange it in the browser? Thank you for looking into this,

So, I went in to reports. P & L reports. The YTD report runs fine as is but when I click on distribution account, and select the bank account which I need to run the report for, all categories become blank. This is very frustrating. 

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I can not review hundreds of individual transactions each day. This never used to come through like this!

When I use a pivot table on a downloaded to Excel report, it doesn't result to the total hours, but the number of days. How can I get the hours result that I need and not the days?

I have a daily receiving report that I have been using for a few years now, and after the last 2 updates the information does not pull from the custom date range, MTD date range, week date range completely any longer.It will pull sporadic dates date when I filter for the month. Even at times when I try to pull the data for the previous day it will not show any data even though we have received PO's in QB.I have modified and tried various date parameters and have had no success. Does anyone have an idea how to correct it or even create a new report? (I would need the steps as the previous person who created the report is not with the company any longer). The report I am using is Purchases by Vendor Detail (it wouldn't let me upload more than 1 image). We have had receiving done on all days from 9/1/ thru 9/18/2025

Greetings,   We hope all is well. We are reaching out to the QuickBooks Community to seek guidance on an ongoing issue with the Square Connector.   The issue: The Square Connector is automatically recording all cash sales to Cash on Hand. We would like these cash sales to post to a different account.   On 09/18/2025, we spent approximately two hours on calls with QuickBooks support across two separate sessions. Each time, we were advised to contact Square. After doing so, Square support then directed us back to QuickBooks.   QuickBooks’ provides: Since Square Connector is a third-party app, all issues must be resolved through Square. Square’s provides: Their responsibility is only to transmit the correct data to QuickBooks.   This has left us in a loop, with neither QuickBooks nor Square providing a solution. How can we obtain assistance when both QuickBooks and Square are redirecting responsibility?   For reference, [PII removed], Product Manager at

I need to know how to add multiple ship to addresses to the drop down list I've circled in the pic below. Thank you in advance for all the help! 

I have used Quickbooks for YEARS, but my company decided to go to Quickbooks Desktop on the advice of a new CPA.  I didn't like it at all, but the help desk suggested I switch to the desktop view since it would be more familiar to me.  Which it is.  However, I don't see how to enter a vendor credit using the desktop view.  On desktop, you simply clicked a radio button in Enter Bills.   It is very frustrating to have to switch just for entering credit memos.

Quickbooks Batch Bill upload has slowed to a stop. It took 4 hours to upload 30 bills on one spreadsheet. Now, if an entry fails, you cannot "View Failed Bills" which used to bring it back up on the spreadsheet to correct. Now, I get a message that says "We are working on making sync available for all transactions." Everything was working pretty fine until the recent updates. And all I get is the "clear your cache, update your browser, change browsers copy and paste answers given constantly. What is going on? And when / how will this be fixed? 

I went to reconcile my credit card account an the starting balance is off. The discrepancy transactions that are listed had the category changed only and not the amount? Why would this make my reconciliation off if the amount did not change?I checked the audit log for these transactions to verify that only the category changed.