QuickBooks Q&A

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We invoice monthly on the 1st. As checks come in, each is applied to the customer and then mobile deposited to QB checking account. Half of our customers also pay by CC which auto processes on the 21st of the month.My account never balances. It appears that QB makes deposits in lump sum. It also looks like the deposits are getting double counted, but I have no way of identifying what I deposited and what QB bank is recording.Is this a common issue? Do I need to change settings, or a different process?Any help would be appreciated!

QuickBooks & Mercury Bank connection issue: Transactions aren't showing up, event connected well each other.

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I’m trying to change my user id to match my new email, however, it just keeps giving me the error “this user ID is already taken” even though I don’t have another account at all. Not sure why this is a problem, I’ve even tried changing my new updated email to something else but it still won’t let me change the user ID to anything. 

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QB stopped downloaded Chase bank transactions back in June of 2023. I just relinked the account with Chase and refreshed everything, but I now have a gap of missing transactions between June and December of 2023. The newer transactions in Dec 2023 and Jan/Feb 2024 are showing. Older ones from June 2023 and before are also there. But everything is missing between June and December of 2023. What can I do to fix this?I am using chrome, and I also tried to open QB in a private window. No changes.Thank you

Both chase accounts

A statement is sent weekly to a customer for daily purchases.  I recently purchased item from the customer for resale in my business and the customer wants me to issue a credit on the weekly statement.  Please help with the correct entries for QuickBooks Online.  I have an expense category for this item, but it doesn't pop up for the credit memo.  Do I have to create some type of category in the Products/Service?  I do not want to track inventory in QBO because it is tracked in my retail POS.

We are using QuickBooks Premier Desktop. We will begin to have invoices for a single client with 250 to 400 line items. Is there a limit to the number of line items in one invoice?

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I can not get my online back up to pop up.  I haven't been able to do an online in 66 days! I have desktop 2023.  PLEASE HELP. It's like an ad blocker has it stopped and I can't get it......

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I have a bank that shows up as a vendor.

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We have 5 full time employees and 30 part time employees. The part time use QuickBooks Time. The full rime employees are paid a salary. Is there a way to track the full time employee vacation/sick pay without using time?

Hello,#1 - My customers are receiving distorted Estimate emails from Quickbooks Online:Our company logo appears first and is HUGE Then it says your estimate is ready with the priceBelow that are EXTRA large credit card brand imagesThen small text saying Below are your estimate detailsAfter that, there's the quote summaryNext there's a VERY long paragraph with QB loan detailsEnding with a LARGE QuickBooks logoAnd, my email template text appears nowhere in the email! The copy we received looks more normal, however, has the following issues:Our company logo is first and still way too bigThe price of the Estimate follows and it is obnoxiously big (48)Then comes my email template text, but the font size is too big too (18)At the end is the Quickbooks logo, but I think that should be smaller too Is there a way to decrease the font size and the sizes of the elements in the email?Can we change the order of the elements? My email text should be first, not the price. How can

I noticed that system admin made edits last night. My state tax is due once a month after the end of the month. I walk in today and it is showing that the state tax is late for the payroll we just had last week. It's not even the end of the month yet and yesterday there was no action needed. Usually it says upcoming to pay and it will be on the next month by April 10th for the March payrolls. We have one more payroll in March. Why is it saying to pay early?

My register's data entries don't appear until after I click tab to go into the next data point. So, typing blindly, I'm hoping the data is spelled correctly.  Nothing seems to fix it -- I condensed my data, verified everything in utilities, but nothing helps. My OS is Sequoia 15.5.  Any suggestions?