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QuickBooks Q&A

QuickBooks Q&A

Getting Started
Manage Your Account
VAT
Banking
Manage Customers and Income
Manage Suppliers and Expenses
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3167 Topics

What can I do to resolve this error: You must also click Save again to make this change that is prior to the closing date. (INDIRECTTAX-10623)?

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5 years ago

S

sales1-ultimates

Manage Customers and Income

How to reverse an invoice

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QB Online for Attorneys

Are there any small Attorney Firms using Quickbooks Online - to manage their Trust Accounts?

Hi team, Please assist am experiencing problems while busy clearing customer statements QuickBooks kicks access out, while working, this means all work done is lost. Regards Luvo

Will QB update Nedbank log in method for their new banking login method??

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Manage Customers and Income

How do I add or setup email address so that I get a copy of all invoices issued? and also how do I change from email QBO std email to my co name?

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Manage Customers and Income

Why can i not enter a negative amount as an opening balance in my bank account

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Manage Suppliers and Expenses

Can we create a rule for supplier payments made to be matched automatically to bills created?

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Is there any way to edit the sort order of reports that have been set up in the management reports? Besides starting from scratch?

Referring to the QBOL platform

I by mistakenly made an trial account that I would like to cancel I've followed the guides, but I can't find the place where I can cancel it

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Can the default rate on invoice capture be set to VAT inclusive instead of VAT exclusive?

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Manage Suppliers and Expenses

Quickbooks does not reflect transactions between 15/01/2021 and 08/02/2021. It has not pulled these up from the banking profile

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Importing and Exporting Data

We would like to make use of the import functionality to import supplier bills with CLASSES per line item also being imported. Can this functionality be added please.

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Manage Customers and Income

Can i create a job cad from a quotation?

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Nil payment shown when applying a supplier credit

Hello I have a supplier credit I want to allocate to a Bill. However when I allocate this supplier credit, a nil payment is shown in the Transaction List under the specific supplier.  Is this normal when applying credits to bills? I.e. The Nil payment line item shown as a transaction? The credit was used to reduce the bill and the remaining balance was paid via an EFT through the bank account. 

Manage Customers and Income

Why customer and vendor did not appear on search bar while am creating invoice or expence?

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Customize Purchase Order in QBO

Hello, I added Purchase order to my QBO account, but I couldn't manage to customize the template. Can you please help me to customize the template such as I want to remove the filed Approved by or Date at the bottom of the page.

QB Invoices submitted to customers reflect a different name than '[email address removed]'

QB Invoices and payment receipts submitted to customers reflect a different name than '[email address removed]'The From reflects "Dance Mouse" which is deeply embarrassing and concerning. What could be the cause and how can it be fixed?  

Importing and Exporting Data

QuickBooks Online not syncing since 8 April 2021

Hi  We're experiencing an issue with QuickBooks Online not syncing with Nedbank. We have done the following in an attempt to resolve:  Waiting a few hours as per the error message's prompt Removed the bank account and set up with the link to the bank - receive an error that Nedbank isn't availableCleared the cache, no difference Tried using a different browser, no difference We've repeated the above process daily since the 8th with no difference. 

I am unable to link to my Nedbank Business Banking account. I am not the only one who has this problem. Is there a fix?

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Manage Customers and Income

Issues when creating an invoice from a quote. 1. The fonts on of the company is reduced in size. 2. Bank details twice on invoice

No text available

Manage Customers and Income

Can I search an item by the SKU rather than the product/service name? I have many products with similar names so it's ineffective to scroll and find the right product.

This is in connection to creating invoices, sales receipts, quotes etc.

Sudden glitches on QBO - Has there been a recent update that went wrong?

The past week, I have had a few odd glitches reported by my clients. 1) The VAT amount on quotes is wrong.  Client does a quote on his phone app - as "VAT not included".  On a R2,000 quote, the VAT displayed was a random amount - say R3.00.  He could not fix this on his phone.  I could go to the quote, change to "VAT included", click away, then change back to "VAT" not included, and the VAT figure would be correct.  He switched to his IPhone and does not have the problem anymore. 2)  A client using the Desktop version of QBO now has to sign in each time she logs on.  This used to be automatic. 3) One of the second client's employees uses the online version of QBO.  She has to request a OTP each time she logs on.  Her log in was also always automatic. All I can assume, is that an update was run which had a few glitches.  #1 is pretty serious - if anyone sent off quotes without checking the VAT amount, the total due wo

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