QuickBooks Q&A

No text available

Hey Quickbooks community, A customer of ours recently got a new laptop with Windows 11 and has Quickbooks Pro Desktop 2019 they wanted us to install. It installed successfully, but we are unable to activate the software. When we click on Activate Now, a web page opens and it just keeps spinning and never makes it to the Intuit Sign in page. I suspect this is due to not having Internet Explorer 11 installed. We have tried compatibilty mode, the Quickbooks Tool Hub and I even tried setting Edge as the default browser and set accounts.intuit.com to open in IE mode, nothing works. Is there possibly another way that we can activate the software. For the customer, upgrading to a newer version of Quickbooks is not an option.Thanks! Jay

Hello, I have encountered an issue with the amount and markup calculation in invoicing. Below is a detailed example: Steps to Reproduce Step 1: Create a Bill I created a bill via Expenses > Bills > Add Bill with the following parameters:Amount: $100.00 CADSales Tax: GST/PST (BC)Billable: YesMarkup %: 20% Important: I manually adjusted PST (BC) @ 7% on $100.00 from $7.00 to $2.00. Step 2: Create an Invoice I navigated to Sales > Invoices > Create Invoice, selected the line item from the bill above, and observed the following values:Amount: $107.00 CADMarkup: $21.40 CAD Issue DescriptionThe expected Amount after my manual tax adjustment should be $102.00 ($100 + $2 adjusted tax).However, the system appears to have recalculated the tax, resulting in $107.00 instead of $102.00.Consequently, the markup calculation is also incorrect:Expected Markup: $20.40 CAD (20% of $102.00)Actual Markup: $21.40 CAD ImpactThis issue was initially fou

When ever i refresh the page bank syc is not working. It's a little bit frustrating

I submitted the required documents but the page kept thinking and i'm not sure it everything was accepted or not.

I need to add to the employee share for CPP deduction for this payroll. Can I manually change this?

I have received the Surplus Rebate from WSIB.  I don't know how to enter this information into Quickbooks Online. Can anybody help?  I'm at a complete loss.  Thanks in advance.

No text available

QBO User Permissions I need to have my staff be able to have access to the financial statements and reports but NOT payroll. Prior to Jan 2024, I did have QBO users and roles set up so that the users could run financials, and be able to drill down into any account in the Chart of Accounts, however; there was an update released sometime in January 2024 that broke this. Now the roles and user permissions are too restrictive and terrible. It would be beneficial if someone could take a look at QBDT user permissions and replicate this in QBO --- or at least roll it back to pre-Jan 2024, when this actually worked for us.

No text available

QB is asking for my employees Drivers License or Passport to change password??? Isn't that illegal? Are there any other options?  

Can I send customer statements from iPad?

I recently started using QuickBooks Online's integrated payment processing tools to handle credit card transactions for my corporate customers. Many of my clients use Purchasing Cards (P-Cards) with high transaction volumes, and they require detailed credit card slips for reconciliation.Previously, when using services like Benjipays or Moneris Virtual Gateway, I could provide receipts that included key details such as:Authorization NumberReference NumberOrder IDMasked Credit Card Number (last 4 digits)Currently, QBO payment receipts do not display this information, making it difficult for my customers to reference transactions easily. In the past, I manually combined credit card slips and invoices using PDF editing software, but I was hoping QBO’s payment tools could streamline this process.Is there a way to include these details automatically on QBO payment receipts? If not, are there any workarounds or third-party integrations that could help? Thanks in advance!

Hello QuickBooks Support Team,I’m experiencing an issue in QuickBooks Online where my subaccounts are not displaying correctly in the Chart of Accounts. I have a parent expense account called "Dental Expenses", with five subaccounts under it. However, when I open the Chart of Accounts, these subaccounts appear nested under a different expense account, even though their details show the correct parent account (Dental Expenses). When I run reports (such as the Account List or Profit & Loss), the subaccounts correctly appear under Dental Expenses, which suggests that this is a display issue rather than an accounting error. I have tried troubleshooting by:1. Refreshing the page2. Clearing my browser cache3. Checking in an incognito window4. Sorting accounts by name/number5. Verifying transactions and parent-child account settings6. Redoing the parent-subaccount connections. 7. Log off / Log On8. Etc.  Despite these efforts, the issue persists.It seems

No text available

No text available

Employee last name is So   Password for there paystub will not work.  Suggestions? 

No text available

I do this export every week, no problem before. The timesheet otherwise behaves normally.

No text available

Missing transaction from bank

Can I cancel just the payroll portion of QB Desktop?  We use another system for payroll but QB for other financials.  We use Desktop Premier 2 user.

Updated the complete Information in settings changing the address. But invoices I send to clients have the old address on them still.

No text available

No text available