QuickBooks Q&A (UK)

I use a database for raising invoices for our workshop, and these need to be imported into QBO, we were using Sage, but we've now changed to QBO. Yesterday I imported one invoice, there was issues - I'd exported the wrong field, but I corrected the issues within QBO, but the main point is QBO recognised the customer, and the import completed. Today I've updated my export, and tried another, but QBO refuses to recognise the customer, saying that it does not exist, when it does! I've not blanked out any information in the above screenshot, I've actually deleted all other customer details and saved it, so the customer is literally just named AUT003 (where is the account number field?????), but it still fails. The one I did yesterday had the account number as the first name which is how I initially had this one setup, and I did not have this problem, so why am I having it today?   

So can I have two income streams in the one QB company? And will MTD for income tax happen automatically from April 2026?

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Hi I have a client who does their own bookkeeping but uses me for software support. They set up a credit card account as a bank account (instead of a credit card account) a couple years back now and are only just running into this issue. They have received refunds from suppliers on the credit card and aren't sure how to enter them. I originally thought entering them as a credit note but then they can't be reconciled off. Not sure what other options there are in QuickBooks or maybe I'm missing something glaringly obvious!

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Hello, I'm a long-term QB user upgrading a new client to QBO.  Thewy are currently running QB 2010 and I need to figure out how to get the QB 2010 data into QBO.  My understanding is I need to go via QB Desktop but a trial version doesn't seem to be available in the UK.  Suggestions very welcome! 

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I would have just asked on chat or call back but they never seem to be working lately, I've noticed the last month or so that the figure given by my dashboard / home page on the Profit & Loss widget is less than the amount shown on the actual profit & loss report itself. It used to always align. Is this a known error that will be fixed at some point?

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Also, when sending the invoice just close as the app doesn’t send it

Creating an invoice in the usual way, however click “send emails” app crashes, therefore invoices going undelivered.

I'm completing a VAT return for a client (has been registered a few years so this is nothing new). They are using the standard (accruals) VAT scheme. Everything is done, the VAT return generates with the correct info but when I run the "transaction detail by VAT code" report it says "your selection doesn't have any info" and displays a blank report. The quarter dates are correct and previous quarters it has always rendered and displayed correctly. Can anyone suggest what I can do see this information please?  It is quite an important part of the VAT return verification and records and a blank form is not helpful when there appears to be no other way to access this information.Thank you

Add image to invoice

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