QuickBooks Q&amp;A (UK)

Why is customer name not appearing on invoices?

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Unable to Connect Virgin Money Credit Card

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Olivia Herlihy

asked in Transactions

This is what I see when I try to connect my Virgin Money Credit Card.  I am unable to connect QuickBooks when I log into the Virgin Money app.  What am I supposed to do?

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I’m trying to add payment to a customer but haven’t got the NEW section they’re mentioning on the videos

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Roger folliard

Is quckbooks down in the uk. Nothing is working for me

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How far back can I see my bank transactions on the app?

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131

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paul82

Clicked Update layout but it doesn't work!

I see 'Update layout' on the top right of the estimates, if I click it , it changes the layout for 2 seconds and reverts back to the original layout. Does anyone know why or have tried it and it works, I'm using Chrome.

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pauleff8

Starling bank receipts not transferred

I’ve recently signed to QB linked my starling account which has all transactions attached with receipts and notes . Which haven’t these linked with QB? Only the transaction itself is visible

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I've been trying to create a new journal using QB online on my android phone. The keyboard disappears immediately. It allows me to type in the journal no. but no details.

I've cleared cache, restarted, used a different browser and am able to use keyboard in other functions such as typing this now on my mobile with no issues.

121

Cannot resubscribe as Error code: -81594, type: VALIDATION simply appears

As in the title, the given Error Code appears each time. Tried to resubscribe from both the universal account management and also the Self-Employed page.Have tried to update my address but it is the correct one; cannot update billing info, as the error code appearing just blocks that. 

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Invoices have been paid but QuickBooks isn’t marking them as paid

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171

Nothing for October has been added on my reports. I have been invoicing as usual but my total for the year seems to have stuck.

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Does QBO have any features to automate AR?I.e to match incoming bank payments with historical customer invoices?

Quick Books Scam Call?

After attending some Quick Books webinars recently, I have had two phone calls and several emails from someone who claims to be my Business Consultant. The consultant is trying to put me through to my Account Manager.    I am unsure if these are genuine Quick Books calls or scams.    Is anyone on here able to advise on whether phone calls from [removed] are genuine?    Thanks in advance for any help

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VAT return not printing

When I go to Print my VAT return I just get a blank sheet. Has anyone else experienced this?

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asked in Transactions

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Can you export the historic exhange rate tables used by Quickbooks for different currencies?

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Can anyone suggest why I keep getting this error message when? "Error adding manual transactionThere was a problem processing this request - please try again."

Can anyone suggest why I keep getting this error message when adding or editing Bank transactions? "Error adding manual transaction There was a problem processing this request - please try again."

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asked in Employees and Payroll

How do I change the NI Letter for a person who has reached state pesion age in standard payroll (they are also a director)?

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moodsholisticcounselling

My starling account shows connected to quickbooks but it’s not connected on quickbooks end, any clue what I’ve missed?

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131

I keep getting a "something unexpected occured" error message when I an trying to renew connection for my client's bank account. Any help would be appreciated.

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123

Which credit card account do I reconcile?

Hi I bank with HSBC Business Banking and linked all my accounts to QBs online when I set it up. We have two credit cards which are linked to QBs as two separate accounts, but what I didn't realise is that as well as these two credit cards, there is also another 'master' credit card account which also shows all the transactions made on both cards. I have made the mistake of linking all three of these credit card accounts which means that all the transactions on the two credit cards are duplicated on this 'master' account. Is it better practice to reconcile the transactions on the two separate credit card accounts, or the one master account? Or doesn't it matter and will not cause any problems down the line? QBs is asking me to reconnect the accounts again. I am able to unlink the 'master' account and leave the two separate accounts linked to QBs, but I cannot unlink the separate accounts without also removing the master account. I am currently reconciling to the master ac

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asked in Transactions

I can’t find how to record payments and deposit my invoices anymore. Can you help please?

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