QuickBooks Q&A (UK)

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All transactions there up to end August but nothing beyond

The new experience reports supposedly export to excel and .csv BUT when doing so for excel the values are stored as text and for .csv come with a preceding accent character rendering both reports pretty useless without time consuming formatting. I hoped they would improve on the poor existing report exports to excel that come with unnecessary and frustrating formatting (like the old sage ones).when asking support they say "It's not technically an issue but more of a working as designed kind of feature" Does anyone know if that is correct and they are supposed to export values as text? 

This has been bugging me for months. I access QBO through a web browser on my phone or tablet. When I create an invoice then tap in any of the service item fields (Service Date, Product/Sevice, Item/Service Code etc), the keyboard pops up from the bottom of the screen then immediately disappears. I am unable to enter anything into the Service/Product line. I've tried clearing the browser cache, deleting all cookies and other site data. I've tried three Android keyboards, Gboard, Samsung Keyboard and Swiftkey. The problem occurs on both my phone (Samsung Galaxy S24 Ultra) and tablet (Samsung Galaxy Tab S9 Ultra, both around one year old and fully up to date. It happens in landscape and portrait mode.

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When I upload it just gets on trying and I have to come out of the app. I've emailed but received no reply!

I am missing banking transactions. it seems to occur once a month and it is always when I have used PayPal, but not all PayPal transactions go missing! While I can make manual adjustments, I would rather quick books online picked all the transactions that are in my bank account. Has anyone experienced this problem and does anyone know a solution? Thanks

I have choose Simple Start 1.60 per month and added core payroll for one employee . Why it is billed for 12.60 ?

Trying to pay myself as the only member of my account

Why is it not updating

I’ve been paid invoices through my linked bank account from weeks ago but my QuickBooks still doesn’t recognise the payment

Hi All   Over the last couple of weeks, invoices are being paid and matched in QB but are not clearing under the invoices and are showing as outstanding.   I have refreshed the link with the bank but to no avail.   Please can someone assist as this is taking far too long to clear manually, when it should be clearing the invoices automatically upon payment being matched.   Many thanks

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When importing invoices to QBOnline, why is the default custom template not used now? This used to work up to 12 July 2025, but since 19 July 2025 any imported invoices use the QB standard template, which doesn't include our necessary information. The workaround seems to be to manually change the design of each imported invoice to use the custom template. But this is totally impractical if there are many invoices.

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We have recently closed a bank account in a foreign currency; the Bank reconciliation (which is in the non-sterling amount) always balanced, and Chart of accounts showed nil balance in the account (in the non-sterling currency) on the date the account was closed / date of last transaction. Then my accountant, noticed a remaining GBP balance in this account but in Trial Balance. I have meticulously been posting each transaction in this foreign currency bank account to correspond to the correct FX daily rate in the home currency (based on our bank rates and not Quickbook rates) so I do not understand why there is a remaining GBP ££ value in this account in Trial Balance, when Chart of Accounts showing nil $$. The accountant posted a journal to clear the GBP amount from the Trial Balance (since the account is empty and now closed) but now this GBP amount is in Chart of accounts, which is no longer nil $$.Anyone has any explanation what may have happened there? Where does the difference co

Please advise how to create EPS if there was paid a salary for employee?

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Customers email address is correct but not accepted by Quick books, the only issue I can see is their surname is O'Brian and the apostrophe is included in the email address

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When sending Invoices and Estimates to customers, seems like the emails are showing as sent QB but not sending. I've tried several accounts, several computers, private browser and sending to several of my own email addresses, nothing comes through.

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create credit note