Account Management

For over a week, it has not let me access my Intuit invoices. The same statement keeps appearing. I have tried on multiple browsers and by clearing the website cache, but nothing seems to fix it.

Also today I have tried again but when I click on Account information I get an error message - "something's not quite right. Give us a few minutes and try again. If it still doesn't work, please contact us" However there is no way to contact QB apart from to post a message in community chat?

However I try it, the dates just appear as red exclamation points.

I've tried clearing my cache and cookies, checked my settings (all allow java script), added this website specifically to allow java script, tried different dates, total of 4 devices on three types of browser - as everything does nothing but flash up this error message, I have no idea how to update my card payment details for the billing. Raised a formal complaint with QB but no response - can anyone advise?

Hi, I just wanted for register vat for my Corporation Tax UTR it’s 10 digit please thank you

It from being connected? I’ve looked in my accounts and it’s not there, I can’t see it connected anywhere except in my transactions! But it shouldn’t have this info as it shouldn’t be connected!

I need to contact quickbooks but cannot

I have successfully created a sub-customer which appears correctly indented in my Sales > Customers list. I have a project in the 'Projects' module with the same name as the sub customer. The specific problem: When I go to Projects > New project (dropdown) > Convert from sub-customer, the screen explicitly states: 'You don't have any sub-customers that can be converted to projects.' This is incorrect, as my sub-customer clearly exists in my customer list.

Rest of message reads - Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.

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I have ended up with VAT exceptions on Sales/Purchases( boxes 6 and 7 ) when planning to submit VAT for 1/4/2025-30/06/2025. I have reconciled my bank statements and there are no duplicates. Quickbooks online chat informed me these exceptions were created on 01/05/2025 but I do not know how I have done this. I calculate my VAT submission entries manually from my own excel entries rather than QB. The QB VAT Exception Report for 22/07/2025 has so many errors! They show entries from 2020 to 2025! For example Box 7 net value of purchases -some entries( £183.04 11/2/2025, 18/03/2025 etc ) are staff salaries which don’t claim VAT. There are numerous other examples such as post office, Fraser Web Design which also have no VAT element. These exceptions have been present for previous VAT submissions and QB online experts have shown me, by screen sharing, to reduce them to zero by adjustments resulting in journal entries eg -£34830.93 on 01/01/2025. Also Box 4 VAT adjustment -£5088.04 on 31/03/2

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why do journal entries not total when inputting

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Shopwired and quickbooks are linked, so when an order is placed on shopwired it raises and invoice and pays this off on quickbooks. A couple times a week shopwired will then issue a payout to our bank for multiple orders. I currently raise a bank deposit for these and match them to the transactions in the bank but my accountant has just advised me this is causing duplicate sale transaction as the invoice is raised and paid off automatically to the current account but we then have a bank deposit which will be for multiple orders that paid into the current account. Is it that when the invoice is raised and paid off this shouldnt be posted to the current account?.

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HOW DO I CONTACT TO DISCUSS THIS ISSUE? WHY WOULD IT ONLY GIVE ME A 1 MONTH FREE TRIAL?

Why can i not access my account via the mobile app?

WHERE IS THE ACCOUNT NUMBER AND SORT CODE SHOWN

I need all the information downloading from my quick books account and it only lets you do some reports