Account Management

I have ended up with VAT exceptions on Sales/Purchases( boxes 6 and 7 ) when planning to submit VAT for 1/4/2025-30/06/2025. I have reconciled my bank statements and there are no duplicates. Quickbooks online chat informed me these exceptions were created on 01/05/2025 but I do not know how I have done this. I calculate my VAT submission entries manually from my own excel entries rather than QB. The QB VAT Exception Report for 22/07/2025 has so many errors! They show entries from 2020 to 2025! For example Box 7 net value of purchases -some entries( £183.04 11/2/2025, 18/03/2025 etc ) are staff salaries which don’t claim VAT. There are numerous other examples such as post office, Fraser Web Design which also have no VAT element. These exceptions have been present for previous VAT submissions and QB online experts have shown me, by screen sharing, to reduce them to zero by adjustments resulting in journal entries eg -£34830.93 on 01/01/2025. Also Box 4 VAT adjustment -£5088.04 on 31/03/2

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why do journal entries not total when inputting

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Shopwired and quickbooks are linked, so when an order is placed on shopwired it raises and invoice and pays this off on quickbooks. A couple times a week shopwired will then issue a payout to our bank for multiple orders. I currently raise a bank deposit for these and match them to the transactions in the bank but my accountant has just advised me this is causing duplicate sale transaction as the invoice is raised and paid off automatically to the current account but we then have a bank deposit which will be for multiple orders that paid into the current account. Is it that when the invoice is raised and paid off this shouldnt be posted to the current account?.

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HOW DO I CONTACT TO DISCUSS THIS ISSUE? WHY WOULD IT ONLY GIVE ME A 1 MONTH FREE TRIAL?

Why can i not access my account via the mobile app?

WHERE IS THE ACCOUNT NUMBER AND SORT CODE SHOWN

I need all the information downloading from my quick books account and it only lets you do some reports

How do I upload supplier credits notes on here

Hi,I paid for business materials using my personal card.  How to I log as an expense and reclaim the value? Thanks in advance 

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This client doesnt have any employees but does pay CIS to HMRC deducted from the subbies pay. I cant find anywhere in the CIS Tax add on about sending an EPS form. Does he need to have the payroll add on considering the expense with no employees. Little confused

So i assume somehow it is switching then to a US date format (I am in the UK). How do I fix this?

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I want to cancel account and payment

Shows tax error when sending. Tax value has become a toggle tab that just says taxable.

I have an additional subscription and want to copy over my current structure to the new company

I can’t close the invoice and mark as paid

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