Banking

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Several users had the issue in 2023 but Co-op resolved the problem. I've been struggling on and off for a few weeks. It randomly works once in a day, then stops. At the suggestion of The Co-op I removed the consent in the Co-op portal and reconnected, but it didn't work. The latest from the Digital Team is:“The expiry date for a consent is no longer being sent by our TPP provider (Token.IO)  - but we are still trying to display it (it defaults to a UNIX default timestamp of 01/01/1970, when it gets no value provided) I think CapG, do have a fix ready I believe to stop showing this expiry date completely – this would not affect functionality of QB I have again, synced our production test accounts today, with no errors at all in Quickbooks.  So it might be worth asking the customer to try deleting the existing consent, and re-adding their accounts in quickbooks, and then raising a ticket with quickbooks if the problem continues, so quickbooks can then open a

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I have a 305 error linked to my bank account - I have no new transactions since 19th Jan. Both my bank accounts are correctly linked to quickbooks and still shows no new transactions. What's the problem? Many thanks

German and Italian CSV Banks do not work even if edited as per guideline

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I need to see which invoices have been paid by cash

GoCardless has deposited a payment into the bank and automatically matched the invoices however it needs to be match in the bank. Where do I put it so not to duplicates the payment. Just cant think where to put it. 

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My companies bank is Santander  https://business.santander.co.uk/ and it was linked until Aug 23 when there was a QB message saying that we had to unlink the bank and then relink. We unlinked it, but then had some internet problems. We are trying to relink it, but it doesn't appear to find Santander Business banking UK. Can anyone advise please

Our clients bank connection with Handelsbanken has expired and needs reconnecting, they tried to connect it on Thursday and Friday last week and it would not work with a message stating that something unexprected has happened and we should try again in a few hours.They have just tried to do it with us at our offices and it failed again. I will post a screen shot of the error message.Is this a known issue? Is there anything else we can do to try to resolve this?Thank you in advance.

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I have 100s of stock items across multiple locations. I can see how to import them from an excel spreadsheet, but it doesn't seem to have a location field. I really do not want to edit each item to add the location. Any clues?

I have recently set up a new business account, when linking this account to QB, I have deleted the old account linked to QB, and have now lost all data associated with the previous account. Is there any way to recover the lost data?  Many thanks 

so far have managed to duplicate payments and or move income from sales to debtors  have 12 months of invoices to process / match

All fine at the banking end with reconnection but then returns to wrong page of Quickbooks, back to sign in. Been trying for days on app and online. Any suggestions?

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create supplier credit note manually

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When I was recently getting our business taxes together I noticed that our Quickbooks account hadn't synced with our bank since 12/15/23. I keep getting the error message - "Sorry, we can't update your account. Please wait a few hours and try updating again (9999)." The only help I can find says to wait 48 hours and try again. But obviously, that hasn't worked. I appreciate your help! Thanks! 

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