QuickBooks Q&A

Is anyone else having this issue?  The bank balance keeps updating but the transactions are not downloading. It seems to have stopped as of sometime Friday afternoon.  I thought it would be resolved by noon today but no luck. Our connected bank is BoA.   I chatted with customer service and they said to give it 24 hours and see if it's resolved.  The rep apparently talked to someone on the back end and they can see the transactions are downloading but they are not making their way to the online interface.  I'm curious as to whether this is a BoA issue, a "me" issue or a widespread technical issue.

I have followed all instructions my bank info quickbooks have received my invoice payment and it is not depositing in my bank account. The instant deposit won't load into the system

Self-Employed Quickbooks question: I sell online and receive a lump sum several times a week for the sales from the previous days. How do I categorize a refund (full or partial refund) issued to a customer for one of those sales? Quickbooks sees the refund transaction as an expense, but this is actually negative revenue. There is no expense category for customer refund. Bottom line is that the original income for the sale should somehow be deducted from total income so that taxes aren’t incurred on it. Thank you for your help.

My QB Time subscription was suspended because I needed to update my payment method, which I did. From the Intuit Account Overview page > Manage Subscription > Products & Billing > QB Time >Want to keep your pricing and reactivate your plans? Resubscribe by 07/21/2024. A new window opens with:"Resubscribe""Company Profile" "Please update your company information to continue"and the error "Unable to load address form, please try again"My name and company name populate the form, but there aren't any address fields. Phone support couldn't help. Thank you in advance!

When I take photo of front and back of check and hit review it comes up with messages that something went wrong but dose not say what or how to fix.

Hello!  I have a retail company and run my sales in POS, but want to give my commercial customers an option to pay by ACH.  Invoices/statements are sent through my POS.   Is there a way to create an open payment link they can use to pay invoices and/or statements?  When I looked into the payment link option, it wanted me to list a payment amount, but that will vary.

I can't see my checking account number

Environment:QuickBooks Enterprise Solutions: Contractor Edition 24.0 (v34.0.4018.3401)Windows Server 2025 Standard (Build 26100)Remote Desktop Services with RD GatewayActive Directory domain environmentCompany file hosted locally on C: driveThe Problem:  We are hosting QuickBooks Enterprise 24.0 on Windows Server 2025 in an RDS environment. Two standard domain users connect via RD Gateway to a dedicated session host. Every time a non-admin user opens QuickBooks or tries to open the company file, they receive:"Administrator Permissions Needed - This action requires Windows administrator permissions"Followed by Error -6210, 0 if they cancel the prompt.The root cause is DBManagerExe.exe, which QuickBooks calls with the StartMonitorService argument on every launch. This executable has requireAdministrator baked into its manifest, making it impossible for standard users to run it.Everything We Have Tried:1. Granted QBDataServiceUser34 full control on all company file directories a

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My search bar for the invoices tab is gone. Any reason why this happened?

When the organization received a QBO Plus subscription through Techsoup, I did not realize that using my personal name and phone number would connect QBO to my personal Intuit account.  The organization now has organization emails and a phone number.  Techsoup sent me a new subscription number to start over. How do I move all the transactions, data, chart of accounts, etc from the old QBO to the new QBO. 

why do excluded transaction still show up on a report?

I attempted to obtain a refund for incorrect charges. Following is Quickbooks response to my request for refund:Thank you for contacting Intuit support.We have received your request for a refund. However upon review your account has had the auto renewal canceled so will not renew on your next billing date. Your account will stay active and you will be able to access until that date to finalize any tasks you may still have left. On your next billing date you will not be billed, and your account will be canceled, and you will no longer be able to login. Due to this no refund is being provided.We are sorry to see you go but thank you for using QuickBooks.My response:Please tell me HOW does canceling the autorenewal affect a refund…I am requesting a refund of money paid to you already, not future payments …this makes no sense!! My account was duplicated unbeknownst to me and I was being charged for two accounts, both of which were never used. I attempted to use the service when it changed

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I have a subscription for QuickBooks Self-Employed with the Tax Bundle but when I filed my 2025 taxes, TurboTax is charging me for both Federal and State tax filing. How do I fix this issue.

Can I setup weights per each item to calculate a total weight of an order?

I recently switched to online and I'm trying to clean up my quickbooks. I already hid my unbilled expenses but now I don't know how to get rid of unbilled time charges? Anyone know how to do this without messing up the books?

Since October 2025 having issues with Square transactions. They are coming in but once the transaction is reviewed and I click Confirm, I get error message "We couldn't add your transaction. sendout.expense - Empty settings value found." So I go to settings, update the values, choose the sync date but the "Sync now" button is grayed out. Called support few times, always get answer engineers are working on it. Is there a way how to go around this error other than adding the sales manually? Its been five months and no fix yet?

Need to talk to someone about processor g fees review

We routinely send contracts to customers requesting e-signatures. Is there a way to customize and save the signature request email message? There is a pre-filled messages that says, "We kindly request you e-sign the document(s) at your earliest convenience. Your prompt attention is greatly appreciated. Thank you". I know there is a way to edit the email message for sales forms in Accounts and Settings but the 'contract' is not listed in the options dropdown. Please let me know if there is a way to edit and save a default email message for the signature request email in Contracts. Thank you.

Several people have responded. Thank you. Unfortunately,  the solutions presented regarding this problem have not solved the issue.I have used the "Receive" button on the invoice. The payments have been entered and saved. In the Banking area, the payments have been matched and are reflected on the log. The payments are not showing on the invoice, however. This has been a sudden problem since 2/27/26.I have cleared my browser and restarted the device. The problem lingers. If it matters, I use Chrome as the browser. Please advise further.Thank you for your help!

Hello, I am having an issue with sending the ACH scheduled payroll. The ! states problem adding new data to Quickbooks. Inconsistent data in downloaded employees.  I have double check all employees data and everything is the same as it normally is. I updated to the current version, updated payroll setup and everything says complete. So I unselected direct deposit and printed the paychecks. The problem is that the checks still say send and I don't want to pay people twice. I cant delete the transactions because they are now printed checks.  How do I get rid of the to Send error ? 

I want to close my account