QuickBooks Q&A

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Now I get error messages and cannot run payroll

We have been using the desktop version for years and we decided to switch to QBO. It 4 attempts to the books transferred and over week to get it completed. Then the real problems started. Money started coming out of our accounts for taxes that were already paid. To tune of $15000. Double charges hit the register, over 6 weeks of double charges. Then quickbooks support entered a payroll check wrong and paid one of my guys $30000.  We had to stop tax payments from our bank and quickbooks turned off the subscription and froze the account without fixing the payroll check. Now they are saying we have to pay all the taxes before they will turn the account back on. THIS BEEN THE WORST EXPERIENCE EVER!!! QUICKBOOKS IS HORRIBLE!!! I DON'T SUGGEST ANYONE TO USE IT!

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Has anyone gotten the code C=44 when doing a back up for MAC to Windows? Last year I was told I need to delete all my memorized transactions because some are corrupt.  Completed that and it did work (with many headaches to get all my mem trans back)  But Im being told that again this year and I really dont know if I can do this each time I need to send accountant my back up.  Anyone else have this experience or something that has worked for them?Suggestions on other accounting software (no I was not able to use the QB online version, it didn't work as I needed it to for what I do) 

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 After checking the box to see what the inactive vendors were for one company, I cannot see the vendor list anymore after unchecking the inactive vendors box.   The vendor screen briefly flickers the list on the screen now, then I get the useless propaganda for Quickbooks Online screen. How may this flaw be fixed in Quickbooks Online?   

in invoices there is a status bar, date bar, and used to be a search bar. the search bar is now gone. How do I look up a specific client now?

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I had a serious issue using QuickBooks payment processing. A customer paid for my goods and QB confirmed the payment and deposited the money in my bank account and we have produced the custom product, and suddenly the payment canceled. QuickBooks immediately refunded the money to the client without any authorization from seller withdraw the money and stated it was not their responsibility to protect the seller from this kind of fraud. That means scammers can get the goods and cancel the transaction and get the money and goods and QB support them.This policy left my business at a significant financial loss and exposed me to potential fraud. Customer support was unable to provide a solution or protection, which was extremely frustrating.If you’re a small business or selling high-value goods/services, be cautious when using QuickBooks for payments — their current process favors the payer and leaves sellers vulnerable to scams.

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We do estate sales in the clients homes and we use square for payments.  Our sales are 3 days, forms of payments are cash and card.  We do tax and whole sale.  The first day of our sale is 3-6pm pacific time so we run into the cut off time of 5pm of the deposit square sends off.  I tried doing the integration but it did not work for me.  We have sales in a few different cities which messes up  the sales tax so I want to manually enter in quickbooks.  Please help me 1)do I enter as a receipt? or journal? 2) the cut off on the first day is confusing. 3) I've been putting the check we write to the client as an expense and catagory "estate procedes" I almost feel like there should be some kind of invonce or something I don't know.  Please respond in detail even screenshots.  Thanks

Has anyone had QB Online Payroll switch a manual/hourly employee from Direct Deposit to Check without changing anything? I reported this as a bug several weeks ago and it happened again for 2 long-time Direct Deposit employees

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On the updated App on my Samsung Android phone, I notice three things so far: 1. Email address isn't transferring from Customer Details to sending a sales receipt function. 2. I am unable to add an attachment to a Customer on the app. There is no button or method for this. 3. A sales receipt will detach from a customer on the App if only display name is filled in. Use the first name and last name fields to fix this. 

Sometimes, no federal or state is taken out of server paychecks, but they still get a net paycheck.

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In this month's episode of Quick News, Emma will go over recent product updates in QuickBooks Online. She'll cover new inventory features, ways to enhance your workflow, updates to the Intuit Enterprise Suite, and bulk W-9 upload and automatic 1099's. Tune in and leave a comment below if you have any questions! 

New requirement that PFML employee premiums paid by company will be considered a fringe benefit. I followed Intuit instructions to set up payroll item. Right at the end of the instructions it states: Your limit will be your ER pickup contribution rate multiplied by the state’s PFML wage base. This is $1489.19 ($184,500x.80715%).  I set that as the limit per Intuit instructions but noticed the other PFML items were set to $184,500 so I want to make sure I did it correctly. The other PFML items are "other tax" rather than "company contribution" 

New to on line - Desk top user for many years.  Only issue I have is not being able to add items/products/services to an invoice. I have cleared cache, different browser, adding in forms, you name it.  Intuit calling them is zero help. Does anyone have a work around before I give up? Thanks!

We have spent hours on the phone with QB and they keep making things worse. Very disappointing. We have an employee that moved to FL from GA. Company is GA registered and we all work remotely from home offices so when she moved she kept her job from there. We cannot get QB to stop taking GA taxes out even though I have changed her profile on QB to exempt GA taxes. 

Hi! In the Vendor Information screen under Transactions you can choose to show Purchase Orders. In this screen you can see the PO's original amount and then the Open Balance. I am showing the same $$ amounts in both columns for POs received in full (ex: $5,000 original amount and $5,000 open balance). However, if a PO has an item that has not been received, it shows that as the Open Balance (ex: PO for $29,013 but Open Balance is $545). Is this normal? Why would the Open Balance show the same $$ as the original amount once it's been received in full?

I am the office manager at a company and we use quickbooks desktop pro. I also work for the accountant that does our payroll and she is retiring after this year so I will have to take over the payroll in house. Over there the payroll I do it on Peachtree and I will be doing it on quickbooks here. I will have to upgrade ours to include the payroll but I have never done the payroll in quickbooks. Right now i add the employees and put in their information and enter their checks at the end of the week. Is there a major difference between the 2 to learn?