QuickBooks Q&A

I overpaid an employee in Nov and Dec 2025. what are my options with taxes and all? 

No text available

No text available

The information I have uploaded for the customers has duplicates and incorrect information. I need to remove and start over.

No text available

Getting a blank white screen after log on to QuickBooks Online, I cleared the cache, use an alternate browser, deleted history and that didn't work.

No text available

I am trying to upload receipts through my Quickbooks Online mobile app, however there is NO option to upload receipts. The only thing I can do is review receipts I've uploaded from my desktop.

I have been trying and failing to send my PO through quickbooks to a vendor the last couple days. I get the "Quickbooks is unable to send emails due to network connection failure." error message. I have updated windows on my server, I have updated quickbooks, I have deleted my email address from the send forms tab in preferences and re-inputted my email, I have switched from the quickbooks emails and clicked ok - just to go back to the regular email, I verified the file, rebuilt the file and none of this has worked.  The vendor I was trying to send the PO to has two different names, separated by a semi-colon, in the "To:" box. As a last ditch attempt to do something, I deleted one of the names from the box. It worked. Can someone help me as to why this is happening all of a sudden? 

I have several reconciliation that is wrong how do I undo it?

No text available

Getting that error message when trying to post in Community. Please help, tried doing all the troubleshooting but still the same. 

I have a vendor that wanted to pre-pay their sponsorships in Dec 2025 of events that we would be holding in 2026.  I followed the directions on how to record a retainer or deposit.  All seemed well until the vendor direct deposited the funds of $12,500 into our bank account.  When I went into the Bank Transactions, I basically had to MATCH the deposit with the invoices.  Since I did that - the full amount is still showing in the liability account I created (per the instructions).  If I then go to transfer the funds (per step 6 of the instructions) from the liability account to the general fund account, I now have 2 deposits of $12,500  on the general ledger; 1 for the direct deposit and 1 for the liability account transfer, so my ledger shows I have $12,500 more than I really do.  How do I fix this?  My goal was to not have this show as income just yet.  When I hold these events mid-summer, they are sponsoring specific things, such as a dinn

My QBO SALES TAX is not working properly and QB's support states this is a larger issue, yet no one calls me back or emails me any updates. This is a major issue that prevents me from posting any payments into my bank register. I'm unable to close my bank accounts for 2025 and keep my bank registers current.

No text available

I have quickbooks online and last year had no problem sending my files to my accountant for tax prep. How do I do that now?

In preparing W2s for 2025, I realized an entire payroll run is missing from my Quickbooks. How do I reenter this missing payroll run?  I remember now that we had some sort of glitch in January 2025.  I do not know if the January payroll run was submitted by Intuit.  When I complete a payroll run, a box pops up that says Intuit is submitting the information somewhere ... but I do not know where.   My concern is that none of the W2 forms will be correct without my reentering the entire payroll run that is missing.  Then, if Quickbooks transmits that again, will that then duplicate the taxes for that period in January 2025?  I have 15 employees who need correct W2s and I just don't know where to begin in getting this information into Quickbooks so that the W2s are correct, without this information being submitted to Federal/State tax agencies.  It was submitted in January 2025. 

Reached out to Quickbooks last week and they indicated that the issue would be fixed shortly

I had an employee change how he wanted his direct deposit.  I changed the accounts per his request and his direct deposit was rejected.  I checked the routing number and the account number and they are both correct.  How do I go about ensuring this will go through this week?  

The employee is already participating in the standard 3% Simple IRA contributions, but wants to add an additional flat amount contribution from each pay check to the same Simple IRA. QBO Payroll does not appear to have this option within the original Simple IRA 3% settings. I also tried adding a 2nd Simple IRA deduction, but QBO Payroll won't allow more than 1.

I have recieved several partial payments on an invoive but cant locate the funds where do they get deposited

Oregon has a tax called Statewide Transit Tax.  The tax is .001%, but was supposed to change to .002% 1/1/26.  Due to some last minute issues (not worth mentioning), the tax will remain a .0001%.  But, my payroll updates changed the tax to .002%, which is now incorrect.  I have tried everything I can think of to manually adjust it myself, but it won't let me do it.  So, I am adjusting each paycheck as I write them.  That is a pain, but mostly I find I forget to do it on each check.  How can I change the the tax internally, so it will be correct each week? I have tried updating my payroll several times, but it doesn't change.  I am sure QB will catch up at some point, but I worry I will have a lot of incorrectly withheld taxes by then & have to figure out a way to pay those back to the employee.  It is a small tax, but it's still wrong.  Thanks!

I'm having trouble uploading older manual transactions. There seems to be an error is there a way to format my documents to upload?

  NOTE: Check out our blog article here for more information on payroll taxes.

Hello QuickBooks users, and thanks for joining us. We want to ensure you feel confident and prepared to start this new year with success. As an employer, providing accurate W-2s to your employees is crucial. The forms can feel daunting, so today we’re covering them in this mini guide so you can understand what each box means. We will walk you through the form including when you need to file them.    This guide focuses specifically on QuickBooks Online. To help you manage everything, we've broken down the key requirements for a smooth start to the new year.   Why do employers have to fill out a W2 form?  How to fill out a W-2? What does each box mean?  Box A is for the employee's Social Security number. Box B is where you enter your employer identification number, or EIN. Box C holds your company's name and full address. Box D is for the control number. This box is often left blank unless your company uses control numbers to keep rec