QuickBooks Q&A

Hey guys, pretty disappointed right now, just bought QBDT Pro 2022 and it's not letting me activate, tried on multiple very high-powered PCs and all it will do is attempt to reach Intuit Experts who are not available because it is the weekend. I should have been able to purchase the Accountant version for $70 monthly but bought this Pro installation nonsense because that wasn't working, now this won't either. Very frustrating to say the least, Intuit has stolen multiple thousands of dollars from me via their Payments BS, owes me a check from last year and refuses to mail it, and now I can't even get a simple installation of QBDT to activate.If not for their products being great I would never deal w/ this company.  Little help?

We overcharged a customer who paid by credit card. The payment has been funded and the invoice is paid in full. I want to refund $44.13 to his credit card - this is only part of the amount of the invoice.I have already read this article on refunding payments. When I get to #7 in the online article, it is unclear whether it will refund the entire amount, or give me another window that will let me enter the amount. I did not press OK in case it automatically refunded the whole amount. I do not want to refund the whole amount.I went to Merchant Service Center, found the funded transaction, and reversed $44.13. 2 Questions: For #7 in the directions, will it automatically refund the whole amount, or give me the chance to enter the partial amount?Because I did the refund in Merchant Service Center, will the credit that comes back automatically match up with the credit memo?

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Howdy All,I'm considering using Quickbooks at the start of 2026. I want to know which product is best for me. Small business LLCMyself and 3 employees Needs:InvoicingQuotesPayroll (maybe w-2 and 1099)Paying invoices Possibly inventory?? Thank you for your help.

I am having issues with running cash basis P&L reports. It is showing the same income as Accrual, which is incorrect. We use Square to collect payment, so if we create an invoice in October and the client pays in November, the Accrual basis P&L will show the income in October, which is correct. However, when I run the report on a cash basis, it will still show that income in October as well, but it should be showing in November when we actually received the payment. I cannot find the settings to change this. We have the square app integrated into QBO to automatically upload all square transactions. Does anyone know how to resolve this?

I noticed that no transactions had synced from Elevations Credit Union in a few days and noticed it had been over a week since the account refreshed. When I refresh manually, it says: Something unexpected happened and we couldn't connect to your bank.Try again in a few hours. (0000) I cannot contact support as when I go to Help > Contact Us, it says: We're having technical issuesTry again or come back later.

My desktop version of QuickBooks for Mac 2020 was running well on my Macbook Air 2020 running Sonoma 14.8.2 iOS. I just bought and waiting to receive a new Macbook Air 2025 running Tahoe iOS. Will QuickBooks for Mac 2020 work on a new Macbook Air running Tahoe iOS? Google says it won't because QuickBooks for Mac 2020 is not officially compatible with the latest macOS versions but I wanted to hear responses  from others so I know how to proceed.

Hi allI am the treasurer for a non-profit.  Tonight, when I went to backup my files, halfway through the backup, the backup stops and it just says "failed".  No error code or anything.  I have never had this problem before.  I tried unplugging my external hard drive and it still gave me the same message.  I even tried backing it up to my computer desktop and got the same message.  I checked the external HD and there is plenty of room left on it.  I have tried 8 times and each time it failed. I am using Quickbooks non-profit 2018 on a Windows computer running windows 10.  The last time I backed up was October 30th and had no problem.  As I said, this has never happened before. Any help would be greatly appreciated. Robyn

Hello,  My question is, the sales are on 2019 sales reports because the sale occurred on 12/31 and the customers paid on 12/31 with credit cards. So I did receive payment on 12/31, but it was in process at the bank and the deposit from the merchant account only showed on my bank account on 1/2, next business day.  I am on cash basis ( modified cash), would these sales transactions be recorded for tax purposes for 2019, or 2020? I also had some checks I deposited but they of course were only available to me the next business day. Would those be 2019 sales since I received the payments on 12/31?  How would I record it at the end of the year, undeposited funds? They were deposited but they do not show on my bank account on 12/31 yet....  Thank you for helping me BL

I need help. I got this email and I’m not sure what to do. “Your QuickBooks payments account has been declined due to missing info. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any funds left in your account will be returned to your customers in the next 30 business days.”  I have my bank account linked and have excepted ACH payments in the past. Any help would be appreciated 

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I am a company admin. When I got to payroll settings, there isn't an option for adding a new location. When I to try to edit current location, QBO says, "You can't edit the status of a primary location or a location with active employees". Help please. We have moved, old address is no longer valid. 

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when information is entered or switching to another page, the green dot circle thingy sure takes longer it used to

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We recently created a couple new companies and we now need to move all of the existing transactions for several customers from the current company they are in to one of the new companies.  All of the transactions would include invoices, payments made on those invoices, any credit memos, bank transactions, estimates.  Is there a tool that I can use to do this that won't cost us a fortune?

I bought a computer from Italy while overseas and moved when I came back to the US, I changed all the setting to be in the US. Why is this still not working?

This is Karson from SecurityMetrics. I know things can get hectic running a business, but I wanted to follow up and bring this back to the top of your inbox. In case you missed it, Intuit has partnered with SecurityMetrics to help their merchants ensure that they are meeting the new 4.0.1 PCI DSS requirements that were updated this year. Intuit would have sent you an email recently to talk about this and our Partnership. Currently you are not being reported as "Compliant" with the new 2025 requirements, but we can help with that. As per Intuit's Terms of Service, each business that receives revenue via credit card transactions is required to comply with PCI compliance requirements. This standard was created in 2006 by VISA, MasterCard, AMEX, Discover and JCB. Small businesses must annually complete a Self Assessment Questionnaire (SAQ) verifying they are securely handling credit card information.

How do I change the default language for automation call back to english?

I'm using QuickBooks for the accounting of a non-profit organization, so the best way to record expenses and income is through projects, but I don't see a suitable budget report that also generates a chart. How can I generate this type of report?

Does anyone have a Quickbooks guide to convert from cash to accrual basis?