QuickBooks Q&A

how can i put together payroll records

Greetings, I'm trying to assist someone in getting to their QB data.  They have brought me a computer with QuickBooks 17 Retail Edition installed on it (Desktop Enterprise Edition).  The company has been out of business for several years so their subscription has expired. is there any way to work around for this just to be able to access data? If not, what is the cheapest way to be able to license the product long enough to extract the required data. Thanks, Mike

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I was told to install QBO mobile app on my superintendents phone to give them access to snap shot for coding and sending in receipts from jobsite but it now I was told they need company admin access which is not what they need. Has anyone had this issue and if so did you find a fix?

I've uninstalled and reinstalled the app, restarted my phone, but no change. Seems to be a recent issue, in the past two weeks

What is the best practice to record customer deposit on an invoice under the cash method?

Find invoices had the Products and Services income account set  to merchandise sales and these invoices are closed. I changed Products and Services income account to service Income account. However, when I check the Income account the invoices still show as merchandise sales. 

I really don't want to try it at all. Could you please refund the fee that was just deducted today to me?

I've consistently had an issue with QuickBooks Online incorrectly calculating the sales tax on the top line item. It's not a rounding error unless it's rounding down, then subtracting a penny.  And it's usually the top line, but sometimes the top two lines.   This month, line item #1 is $1222.56. We have a 6% sales tax here.  All that is easily calculated to $73.3536. Round that down (appropriately) and it's $73.35. QuickBooks is calculating that to $73.34. I wouldn't really care, but my company's management software that sends the invoices to QuickBooks calculates it correctly and when payment is made (if I don't catch it) I have to adjust the payment in the management software so it's not listed as 'unpaid'.   I spent 4 hours on the phone with support and they couldn't figure it out.  After 4 hours for $0.01, I saw that my rate of return dwindled before I started. I just want something that should be automated to work correctly! Is th

My client created an invoice for a customer.  About 3 weeks later, when the order was delivered, the client paid the invoice by credit card (Square).  The Square transactions for the day were acknowledged, and the merchant services fee was split out of the total amount of the transactions.  What was NOT completed was the open invoice for the customer was NOT marked paid, nor was it identified as a payment that had been received. I have several of these types of transactions, where the invoice was not closed, but the payment was received via Square.  This happened in 2023 and 2024, and the Square app for QBO is NOT being used. What would be the appropriate solution to fix this error, close the open invoices, and acknowledge that particular payment among all of the transactions for the deposit being made? ThanksElliot 

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All of our tips collected flow through a liability account.  Once paid to our employees, it clears out of the liability account, however, it isn't ever being recording in wages expense.  What entry should be made so that the tips paid to employees is included in wages expense so that QB matches what is reported to the IRS for wages? Thank you.

I am using QB's desktop Premier Plus 2020. I need to know how to put the burden rate in for employees. We are wanting to be able to see how much the employee cost is against a project. I have figured the burden rates for all of the employees. We do not want their hours to go against payroll as everyone is salaried. We want to track their hours against the projects.  I have goggled and looked everywhere I can to find out how to enter the burden rate with no luck. I called QB's and the person I spoke with had not idea what I was talking about. I appreciate any help you can give me.

The account was working fine the it stopped syncing, error 103. I try to reconnect but says incorrect login info the but the info is correct, verified on the bank webpage

I need to speak to a representative from this company regarding my account?

A bill associated to a customer and even market billable gets paid. I want to be able to see how much money was spent out of a particular account towards a customer

I need a way to keep membership history, to include:membership owner details (name, address, etc)transactions (invoices, sales receipts, etc)site numbers (up to 3 sites per membership) Background:I am the bookkeeper for a private campground that has 500 sites. Currently a member is entered as a "customer" and their site numbers are added to their display name and the suffix field. I am finding that this makes it difficult to run a history on a given site. Is there a better way to set up the memberships?  Maybe using 

I made a custom price level list and applied to the groups that needed it.  But now it is applying to everyone.  I tried to delete the list but it wont let me.  And the deactivate is not making it stop. Help please. QB Desktop.

I can't get my money

Is there a report that will list all the emails sent on a specific date for all employees?  Currently have to go to each employee separately and need a report showing all employees for a specific date.

I am trying to reprocess a payment thru QBO ACH for a customer, but it keeps showing up as immediately unable to process. I believe this is because the previous attempt was rejected as "unauthorized." Is there a way to clear this issue so the payment can be re-processed?

Does anyone hate this new version of online Quick Books?! It is very confusing and not at all friendly.