QuickBooks Q&A

Can’t sign into the app since update, no one seems to know anything and chat unavailable

Using QB Desktop Pro 2020.Is there a way to increase the font size permanently on my printed reports without having to 'Customize' every time I print a report?

Hi, has this happened to anyone else please.  All the settings look correct.  I have manually sent an invoice to a client checking receipt.  The invoice was no longer in the focussed email which is annoying - inconvenience nobody asked for!

I installed the most recent update today, and noticed immediately my QB desktop program had a mind of its own and generating reports with tiny little writing.  Why? The font size is so tiny and is the same on every single report I generate.This change is not desirable.I changed the Font Size in "My Preferences" but QB is ignoring this.I have to change the font size every single time I open a report or refresh it.Why would you genius wizards at Intuit decide that everyone has incredible eagle eye vision and force us to change the font size multiple times while trying to work?Is anyone else having this issue?

Hi! I just created a new company in my Quickbooks Desktop Pro account however, when I log onto the Quickbooks app to photograph receipts, the new company does not show up. All of my other Quickbooks desktop companies show up in the Quickbooks app and I have no issue photographing and saving receipts to the app. Can someone help!?!?!?!?!

I bought hairdressing products such as colours, products, peroxide, clips and I want to know do I add them to receipts

As RAKBANK UAE imposed Token through app  , new way to verify sign in , so this is frustrating way , still getting erro 187 even after pasting the code , so what’s the sulotion 

Is it possible to invoice a customer and have them make monthly payments? Lets say the invoice is for $1000 and they can make $200/mo payments. Can I set quickbooks up to send them an invoice each month for $200 and have the remaining amount due tracked?   

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Un des connecteur officiel pour les banques suisses est bLink. Savez-vous quand il sera possible de faire la connexion en sachant que Blink n'a pas de demande de Quickbooks pour le moment.

I changed an amount in quick books but the change is not saved. Instead another amount is saved. This is the 3rd time im experiencing this issue. Is there a problem with qbo

Is there a reason my post of yesterday won’t show for me?

Quickbooks Desktop is downloading the wrong account on the bank feed.  I have used this for years….now it pulls the wrong info!  What gives???How can I fix it?How can I remove Payroll Liability from downloading??

How do we opt out of having payroll taxes automatically deducted and paid for us? 

I have sent a customer an invoice and he has not paid it and is unresponsive (but has viewed it over 20 times) Can I legally charge his card that he saved on a previous invoice? 

Is anyone experience a total loss of QBO? Ours just went down unexpectedly and hasn’t recovered.

Anybody else experiencing issues with QB? I have multiple tabs open and I cannot either login or select options in the tabs that are open/active.

I am so disappointed in the upcoming price increase for Workforce Elite and Workforce Elite Worker Charge. Quickbooks Online has been so terrible to use since we made the switch from desktop, yet you keep increasing prices on us with NO improvement to the product. You keep forcing AI on us, which I don’t want yet have to pay for. In addition the worker charge is increasing by OVER 50% per employee! That is unacceptable for such a terrible product!Will you at least provide us information on how to use the supposed “significant new capabilities” that we get access to? I’m assuming not, because you just constantly change things and expect us to figure it out ourselves.I’m so done with Quickbooks!

I just received a call from someone claiming to be from Quickbooks Support Team.  He gave me phone number [removed] and said his name was Ronald.  He had an Indian accent.  He claimed they were trying to do an automatic security upgrade and for some reason it was not working on our system.  This seems like a scam.  I gave them no information but he did have the first name of the owner.  I told him I'd call back when I have time.  I asked him to clarify that he is with Quickbooks and he confirmed.  I have NEVER received a call from QB.  Is this a scam?

Receiving this error message when trying to log into QBO: This XML file does not appear to have any style information associated with it. The document tree is shown below.

If I wanted someone to check accounts and structure, is it possible to run a detailed P&L with no activity? 

Recently my a/r againg summary is including inactive customers.  according to QB help the only way to only have active customers on this list is to hand pick from names under the customize filters.  Is this correct?  I thought there was a customize option to pick active, inactive or all..

We're trying to determine whether the behavior we're seeing is expected with QuickBooks Online Automatic Sales Tax (AST) or whether something in our integration should be handled differently.Our workflow is:Shopify → Cin7 Core → QuickBooks OnlineHere's what we're seeing:Customer purchases through Shopify. The sale syncs through Cin7 Core into QuickBooks Online. The original Invoice has the expected tax classification. Later, the order is refunded. The refund syncs to QuickBooks Online as a Refund Receipt.The refund amount is correct.The sales tax amount is also correct.The tax percentage matches the original sale.However, the Refund Receipt is assigned "Automated based on location" instead of the original tax rule used on the sale.Because of this, the accounting totals are correct, but the refund is classified under a different tax bucket than the original transaction, which affects our tax reporting and reconciliation.Cin7 has explained that the tax amounts are correct and suggested t

Why is QB charging a per employee fee?  I already buy the tax table.  Then I run payroll, there is no additional cost to QB, so why are they charging me.

I am assisting the accountant reconcile the books starting with January 1, 2026.  The beginning balance for the 1/2026 is off by $549.41.  The books were reconciled correctly thru 12/31/25.  I have unreconciled December, November and October hoping to find the discrepancy to no avail.  Please help me.