QuickBooks Q&A

Your direct deposit account is on hold and can’t be used for payments. Please contact customer support ?

My first post of this problem was deleted without any sort of message or notice why. I would appreciate some communication before this action is immediately taken.I am needing to switch over three employees in my QB to contractors. I have already terminated all the required employees, modified their names and adjusted the email addresses on file, using the exact same naming and email conventions for all three, as per all the other forum posts I was able to find covering this topic.Ex. John Smith, has been changed to J. Smith. Email profile has been swapped from [email address removed] to [email address removed]In attempting to proceed to set them up as contractors, I am receiving the below error:'This email is already in use for an existing user. Please provide a different email for this contractor to complete their profile.'Strangely enough, I only received the above error for 2 of the former employees. The invite link was successfully sent to the 3rd, even though I have used the exac

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I was able to see the tools yesterday. Now they do not show up. In addition, when I try to navigate to the page I was on yesterday (https://qbo.intuit.com/app/booksreview), I get nothing but the 4 spinning dots. The page never loads.

Dear QBO Support Team,   Please help to resolve the issue. There's following error - 'Please update your Company Address information and try again.If the issue persists, please contact support and reference this message(Error code:-81716)' - after inputting new card details for payment for Company ID [removed] Company Address is still actual and browser cache was cleared but this didn't help to resolve the issue   Thanks 

I can see that you can manually share custom reports with other users. We put all of those together in a management report that we would everyone to be able to generate upon need, without having to ask the person who created it. Is this doable? I repeat I'm not talking about sharing the report output, I mean the possibility to generate the custom management report as it's been set

Is anyone else having issues with Merchant Services crashing when attempting to run deposits? If my quickbooks is left open (Which I tend to do) - the next day when I run Merchant Services Deposits it will crash. I did contact customer service and received less that stellar assistance - I was LITERALLY told it's my machine and to get a new one.... so ya, I did, and guess what - IT STILL DOES IT.  Is anyone else having this issue? I am running a new Lenovo IdeaPad 5i Pro, Intel(R) Core(TM) Ultra 9 285H (2.90 GHz), 1TB memory, 32GB Memory, 64-bit operating system, x64-based processor, with Windows 11 Pro and QuickBooks was updated monday (I update regularly) - still crashing. Is there a fix for this issue? I usually let QB's "report" it through that little crash screen but have yet to see any kind of support or fix for this issue.

My operating system was corrupted and I had to have it uninstalled and reinstalled, losing all software.  I reinstalled QB Pro 2019 by download.  Now, when I run QB, the font size on all screens is microscopic, making it nearly unusable.  How can I enlarge them?  Thanks for any help!

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One of my existing vendors who I pay via ACH in Bill Pay has changed their bank. Where do I change the routing and account numbers for that vendor? 

 I want to get rid of ALL the marketing popups, offers for 50% off, and more; I purchased QuickBooks Online not "Advertise Other Intuit or QuickBook Offers" online. Is there any way to do this without training my ad blocker to ALSO block parts of the QuickBooks Online site? DSL

When there is a deposit with multiple payments, we would go to Match, then use drop down box for Receive Payments.  QBO would show available payments to match.  Now, it shows nothing? This just started this week, called support but no solution yet. thank you!

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When I send an invoice it goes to the main invoice contact email I have configured for the customer. I think Quickbooks should add a "Reminder Contact Email" field in the "Customer" record that can be different from the main invoice contact. That way, when I send invoice reminders, they can go to the appropriate contact email I have configured at the customer level instead of the main contact email.

Our company sometimes does consulting work for law firms. These projects are done on a time and material basis. Most of our other projects are fixed cost. When submitting invoices to the law firms, they want to see itemized time entries. This looks like the following:  We have several employees whose time is billed out at individual rates different from their pay rates. These rates don't vary between projects or clients, just between the individual employees based on seniority, education level,  expertise, etc. Historically, I have prepared these manually in a separate document template and then I created an equivalent invoice with just the total for accounting purposes in QuickBooks Online. This is a pain though, and I would like to do this all in QB Online if possible. However when I try to import billable time on the invoice creation screen, the rate is always zero. See screenshot below.  When we originally started using QuickBooks Online and I set up e

My invoice and attachments link is no longer attaching my document to my email.  All attachments are still linked to the invoices, just doesn't attach to the email.  This just started this week.  I contacted QB went through all of their suggestions with no success.  I am using QB Pro Plus 2023 and Outlook.

Credit Limit field isn't available in my Quickbooks Online Plus As per this post : https://quickbooks.intuit.com/learn-support/en-us/other-questions/how-to-set-up-the-credit-limit-for-customers/00/1532979 The credit limit field should be available with the QuickBooks Online Plus.I confirm I have the Plus version, but this field is nowhere to be found in the Customer profile.I try with a different browser without success

I have a check for 17k and the daily limit is 10k.  How do I make this deposit?

We are having issues with our invoices not delivering. It's not new clients that we are having trouble contacting and it's not consistently the same client. All address are correct but are still getting kicked back as delivery issues. We also get the copied email saying the invoice was sent. Anyone else ever have this issue?

2/2/2021 We have used a PO Box since our business began over 15 years ago.  We E-file all of our Payroll and Year-End Reports with that PO Box as our mailing address, which is allowed.  QBO insists on having your physical address if you are to have Direct Deposit for your employees, which is fine.  BUT for the 4th Quarter Reports and for all of the 2020 Year-End Reports (W-2s, Contractors, etc) which we E-filed, QBO took it upon themselves to use our  Physical Address instead of our PO Box.  We never changed anything as it has been setup that way in QBO for over 10 years.  However, the Filing Address is now our physical address and QBO says we must leave it that way or we are not in compliance with them.  If we are not in compliance with QBO, they block you from running payroll, E-paying and E-filing.  Thus you MUST now have a physical address which goes on all of your forms.  Although I need to check, I may need to Amend all forms

Did anyone else receive an unsolicited phone call from Quickbooks Capital? I thought for sure that it was a scam, but the phone number the representative left in their voicemail was the legitimate Quickbooks number [Phone number removed]. I also received an emailed post call survey from Quickbooks Customer Success (I didn't answer the phone call).    If Quickbooks is doing unsolicited calls to advertise, that's really terrible. I hope that it was just a one off error in their system. The voicemail did not suggest that it was a callback. 

I have created custom report and configured e-mail notification to send the report at set frequency on monthly basis.  The reports are not being sent

Our company is with IMS (International Monetary Systems) a barter exchange company.  I need to know how to set up in quickbooks enterprise solutions the use of this 3rd party vendor for bartering and fees.Example:I pay monthly fees of $15.00 in cash and $15.00 comes off my trade activity.  When one of my customers is also with IMS we will barter labor costs with them through IMS   ie: Customer owes us $1,000.00 with a labor cost of $300.00.  IMS authorizes $300 of the Customer's         Trade Activity to be moved and added to our Trade Activity less a 6.5% IMS fee.I have no idea how to set up the use of IMS

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