QuickBooks Q&A

Keziah just gave me the instructions and left. Didn't even follow through making me go through all the steps again to connect. Super terrible customer service

We have an employee doing two distinct roles:- 16 hours a week with a role that attracts 17.5% leave loading- 16 hours a week that doesn't attract any loading.- at different pay rates.- fortunately, both accrue leave at the same rate.- In the payroll with different pay categories. Some problems appear:- Leave is only accruing at half the rate it should.- Leave taken pays leave loading on all the hours taken (should only be on half). Any suggestions how to resolve these problems?- A workaround for the leave loading could be to halve the rate.- There are other complications that make averaging the pay rate an unattractive option. 

No text available

I am unable to lodge a pay event with the ATO as I am entering them a few days after they were paid. (But dated the correct date of the payroll payment) I keep getting this error: Reason: The pay date of this pay run (30/09/2022) cannot be earlier than the date the pay run was finalised (7/10/2022). If you are unable to change the pay date in the pay run, you must lodge an update event instead. I have been told that unless I enter the pays into Quickbooks on the day they are paid, and submit to the ATO, then they cannot be lodged, and I have to do an update event instead. I only do my accounts once a week, and not on payday.  I was told to call the ATO to get this fixed, which is a ridiculous thing to say. ATO cannot manage Quickbooks programming.  When will there be a solution to this problem?  And are update events OK to do with ATO instead of lodging the payroll events with them?

switch from apple billing to direct with quickbooks

I would like an accurate report that I can run weekly - total income and total wage expense. But because the week prior's pay run is paid in the current week - that is what gets bought into the report that I am using (a profit and loss for the week). So effectively they are not the same information.

No text available

No text available

No text available

We sync (import) invoices from our CRM into QBO.  Despite the xml of the sync sending invoice issue date and invoice due date, we have been told that QBO overrides both of those and sets the invoice dates imported as the date of the import.  Why is this and how do we stop it from happening?

When I publish rosters the notification is sent by email to all employees. However one employee (permanent) receives an sms with details of their upcoming shifts while the other casuals do not. I cannot find any option for this in quickbooks.

I can't take an EFT payment

Is there a way I can transfer between accounts in the app ? It lets me online but doesn’t look to in the app, thsnks

We have discovered that we have about half of our invoices outstanding, spread over the last 2+ years. Many of them have been lost because no-one notified us that the contact and e-mail address had changed. So we are sending reminders to them, with copies of the invoices. We want to be able to send a reminder to a customer but relating to several invoices. I assume we have to create the reminders manually, that's ok. But how would do it for multiple invoices - is it just a case of selecting all of the affected invoices in the list? If so, yay! If not, is there a way to do it?  Thanks in advance,Pat

I can download or open any other pages

No text available

No text available

No text available

I am not getting an error at all. My bank account is linked and when I authorise my bank via a security token to update the transactions etc, it says completed but the quickbooks balance and transactions are not being pulled through. Any ideas?

This feature is available in Quicken Hosted.

No text available

No text available

No text available

why customise is not showing on my client screen?     please see attached image

No text available