QuickBooks Q&A

Usually quick books auto matches the payment for me, but because its two payments, it wont, which causes 2 entries into my ledger

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I am using QB Premier Accountant 2023 and am in Canada.  I am trying to set up taxes/TD1 for employees and while I can see there is a section for EI rate (it's called EI factor in QB), I however, am not seeing where I can enter the CPP rate/factor? I did check off the Canada Pension Plan but I'm still not seeing any field for me to enter the CPP rate/factor. The following is what I'm seeing on the screen: https://imgur.com/owPrW7o  

Customer disputed the credit card payment made against their invoice.  How do I record the payment reversal in QB Online so the invoice amount will show as outstanding?  We do not have automatic online payments.  Thank you for your assistance.  Enjoy your day.

When i upgraded the QBD 2024 for the new updates, it changed the font size on my memorized reports. how do i fix this so it stops.

When inputting invoices or bills the date field will automatically populate with the previous entry date.  I want to plug in my own date. How do I turn off the automatic date?

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One of my users has the email option but the other user only has the text option and that is not convenient.

I feel like QBO changed something and isn't able to help me, aside from directing me to the little grid box, which doesn't work, as the $$ amount is then cut off the right side of the chq.

I need to cancel a payroll direct deposit before the deadline.  How can I do that?

Hi there,What would you suggest is the best way to record arrears interest on GST owing in QBO?  I have used the tax filing and am posting payments to the appropriate period but there is accumulating arrears interest.  I've been using the "add interest/penalty" feature to record monthly interest, but I'm wondering if it may be better to just make a journal entry?  Thanks!

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New hire, but older gentleman that does not have email.   Started to enter his info, but requires an email address for WorkForce.

I'm using QuickBooks Desktop Premier and encountering an issue when trying to save an invoice that includes a newly created sales tax code and sales tax group. The error message reads: "The transaction is not in balance. Make sure the amounts in the detail area on the form for this transaction equal the amount at the top of the form."I’ve already tried the suggested fix from QuickBooks Help, which was to manipulate the amount column by a penny, tab out, and change it back, but the issue persists. I’ve also manually calculated the totals, and all the numbers are correct. Any additional guidance on resolving this would be appreciated.

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I have to manually upload a CSV file from the bank but there isn't one available since the Bank Account didn't have any transactions in it and just carried the balance from the previous year end. How do I deal with this situation? How do I enter $0.00 transactions each month or is it necessary?

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PLEASE CHANGE THE PHONE NUMBER xxxxxxxxxx

I need to give an employee a cash advance and have set up the deduction in his profile "cash advance repayment". Just unsure how to go about recording the actual cheque? Do i just do a new expense? What category/account would i put it to?

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