QuickBooks Q&A

Hello, I recieved an email that my credit card is expiring and i need to update.  The way they told me to do it in the email  under product and billing i need to put in a new credit card number etc.  not just change the expiry date.  Is this the right way to do it?Thanks

When I look at my inventory page with all products the Qty on Hand is off on 50% of my products. I found this out the hard way by exporting to excel and doing a manual count, and was perplexed why the count was so off. I came back to my PC and I have to open each product individually to see the actual correct number. Very frustrating. Not sure I can run my business with this.

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Suppliers list has disappeared, how do I get it back?

it shows that we collected GST/HST, but we did not. I need to correct that in my sales tax account.

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Its not in setting under Tools.

I have entered the commission amount but keep getting the error message.

Responding to a payment request from a contractor, with all his Canadian banking details, I want to direct deposit to his account. Can this be done. If so, how?

I cannot download bank account transactions as the bank only allows 18months. I have bank statements. I need to manually enter the bank transactions. Should I enter them in an excel then upload to QB Online or enter them in QB?

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I need the projects function to work to calculate specific separate projects on their own. Can anyone shed some light why there is nothing in the menus or any support pages here online? I am in a very detailed niche of construction and this is such an important aspect in my practice. Should be an integral part of quickbooks on Android. I can't find it anywhere in no menus, like these gyides are saying. Frustrated. What am I missing?

Is it possible to have a separate return email for estimates and invoices?  Our estimates are sent out by one individual and invoicing and payment processing is done by another.  When we receive a reply to an estimate (giving the go-ahead, for example) this should route to the sales team not the admin team.

when employees enter their hours, Time requires they select a "customer", how do I remove this?

No one got paid today (payday) - why? Funds are there.

I've noticed a couple technical bugs, related to the overall mfa authentication flow, when using QuickBooks Online. It seems there have been some changes pushed recently but they are a bit buggy and not unified. I've selected "2fa authenticator app" to be my primary second factor verification method: Issue 1:I don't get that option to verify my identity when updating account managers.Issue 2:When I sign in, I only get the authenticator app for 2fa if I use the email and password option. If I request a code to be texted I get an email code for my 2fa instead of the authenticator app, which isn't even an option I can select in the 2-step verification page.As a user because I've selected authenticator app as my primary 2fa I expect that to be consistent across all mfa requests.  Wondering what's the best place I can report these bugs, and a few others, and provide some further feedback for improvement? To me it seems like verification, MFA, 2-step etc are not

I have looked in two different client files and it's the same in both. Is this a new setting I need to turn off?

The instructions given under help are not correct.

we have been using quickbooks for multiple years never had this problem

I'd like to connect Square to QBO (Canadian version) to import sales receipts - From what I understand, the "Square Connector by QuickBooks" app is the new version replacing "Connect to Square" app. I cannot find the new version and the old version has terrible review.

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Why is a Credit Payment we received on hold?

We are running into a limitation in QuickBooks Online Payroll where Payroll Pay Types cannot be assigned or mapped via API from external time-tracking systems. We use LMN for time tracking. While employee time, jobs, and other data sync correctly, QBO does not expose Pay Types through the API. This makes it impossible to automate payroll accurately and forces manual payroll entry each pay period. This workflow previously worked in QuickBooks Desktop. Can you confirm whether this is a known limitation and if there is any roadmap to support Pay Type assignment via API in QBO Payroll?

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Comment changé la première période de paie