QuickBooks Q&A (US)

why qb is still holding my money and does not transfer even after I provide them every info they asked for? Its more than 3 week now. And payment is hold until further notice that could be a week, month, year, or even longer. Sp bascially saying for f yourself.

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I wasted 2 hours of my time between doing my own research trying to find it and using online support.  When I went to support live chat, that person spent over 30 minutes before "transferring me" to advance support which was just to put me back into the que for another person to try the same stuff the other person did.  I am trying not to be mad but I am.    I am trying to add request deposit on my estimate so when the client receives it they can pay the deposit if they want to move forward.  I followed the below instructions and there is no request a deposit under the product/service.  I have deposit's active under my settings.  Yes I can switch it to an invoice and then email the invoice to get the deposit but those are extra steps and time.    There is no option to email customer support to discuss this so I am putting it to the community.     https://quickbooks.intuit.com/learn-support/en-us/help-article/job-estimates/requ

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I am looking for anyone that has converted from online services to desktop enterprise with payroll and if you have used a 3rd party to do the migration and were you happy with the service?Pat 

Not only has Intuit increased the price of desktop by 162% over the last five years, they are charging for the entire year at once. Online can be billed monthly. How do I transfer my desktop to a monthly subscription? It's bad enough that Intuit is "punishing" desktop users with price gouging because we refuse to use an inferior product, but that kind of price increase being charged up front is total BS!!! And I don't even use the payroll! QB desktop 2021 $399.99QB desktop 2026 $1049.00

The title explains this well.  I've got a Safeway purchase incorrectly marked as interest paid in QuickBooks Online.I have some questions:Who made this Rule?  Did I do it and unaware?  Did QuickBooks Online create the rule automatically?How do I 'turn off' this rule?  How do I navigate to these rules?Should I make a new rule or just post the Safeway purchases manually?   My only aversion to using rules would be mistakes going unnoticed until it is too late.  Below is what I see in the Transaction Bank area - my credit card activity. 

I've been struggling for the last 6 months with multiple random batches not importing through the Amazon Seller integration. Support has been no help and continues to make up excuses as to why it doesn't work and have basically told me to figure it out myself. I have at least a half dozen batches and hundreds if not thousands of transactions to import. As a QBO Certified Proadvisor and user of Quickbooks products for over 25 years, I am extremely upset and disappointed but I won't go off on that tangent now. (Shout out to Marggi in support as she has been the only person on my team trying to force the issue. With year-end coming up for my clients, I just can't continue to wait for help.) I've downloaded the XML file and done my best to convert it into usable data within Excel. I decided to reverse engineer some of the batches that actually came through to make sure I was categorizing everything consistently the integration. Unfortunately, a couple of the numbers on the sales

Hello Team,We have a customer that had the qb enteprise standard and they recently upgrade to qb desktop enterprise platinum, they were requesting to setup something called workflow and according to some guides of intuit you have to go to an option called "Setup approval process" however once we install the new version the option doesn't show under the company tab.I have reinstalled quickbooks a couple of times and i have installed the general business, the contractor edition but nothing seems to be working. I even try to install quickbooks again on a new computer that i recently just got but it showed the same issue. On the attachment you can see what it suppose to show under company versus the quickbooks I have installed. Can someone help me on this? I'm frustrated at this point since intuit customer service didn't helped me at all, I spent like 3 hours on the phone with them.

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Hello, everyone! I hope someone can help me because it bothers me a little that I can't contact someone directly from this company. They always charge my subscription through Apple, and I want to change that because I run my business from my cell phone, and I can't mix credit cards and payments. I need someone to tell me how to change my billing information.

I am trying to complete my Profit and Loss, but many transactions are missing from my bank account. I reconnected my bank, but it still didn't work

Every time I send an invoice to a customer and intuit popup appears asking me to log in. If I click X it goes away but am I supposed to enter my email address and password or am I getting scammed? 

See attached image. Is the balance supposed to be 140,250 or am I missing something? [attachment containing PII removed]

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I have no idea where to begin with the new bill the President enacted regarding OT for the employees!!  HELP

So far I've gathered the below from trial and error along with other community posts:  Cannot preset package details and weight.Cannot use customers shipping account.Multiple packages in one shipment is not possible.Negotiated shipping rates are not properly implemented.Previous manager allowed your invoice number to reflected on the label.There are no reports that can be downloaded.If you have different locations with different UPS account numbers, the system does not allow this.I'm sure a community manager will reply with some boilerplate response that provides no solutions or answers. 

I just categorized all transactions and reconciled having everything accounted for, or so I thought. I checked my bank statements and it is off for what the income says when I run the report in QB. How can I problem solve? Or what could’ve done wrong? Or is this how I can double check if done my accounts correctly? 

How to add signature required on my labels created through Shipping manager?

I have a question about how to categorize personal non-income debits, such as returning a personal purchase, or even just a friend paying me back for dinner. for years, i've been categorizing these as "Personal > Income > Returned Purchase"; however, today I noticed that if categorize it as "Personal > Shopping" it changes my total income and expense numbers. is one or the other of these a better way to do this, and will the difference have any effect on my tax reports?

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 My landing page has changed and I no longer have a Custom Reports tab.  The reports are there, but I have to start typing a report name into a search box to get the list of available reports.  (Also there is no Help function on the page.)  The system administrator has confirmed that my access allows me to View Company Reports.  Thanks. 

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How do I create a loan account that has an initial amount where a portion goes to a fee, another portion pays off a credit card account, and the balance is deposited into the checking account?