Other Questions

Screenshots are available on request. Can't seem to find any indication of a Cash account via the web browser and no way to access it via the iOS app either. Tried deleting the app and reinstalling with no luck.

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Remove supplier details?

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Hi I have a client who does their own bookkeeping but uses me for software support. They set up a credit card account as a bank account (instead of a credit card account) a couple years back now and are only just running into this issue. They have received refunds from suppliers on the credit card and aren't sure how to enter them. I originally thought entering them as a credit note but then they can't be reconciled off. Not sure what other options there are in QuickBooks or maybe I'm missing something glaringly obvious!

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Hello, I'm a long-term QB user upgrading a new client to QBO.  Thewy are currently running QB 2010 and I need to figure out how to get the QB 2010 data into QBO.  My understanding is I need to go via QB Desktop but a trial version doesn't seem to be available in the UK.  Suggestions very welcome! 

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I would have just asked on chat or call back but they never seem to be working lately, I've noticed the last month or so that the figure given by my dashboard / home page on the Profit & Loss widget is less than the amount shown on the actual profit & loss report itself. It used to always align. Is this a known error that will be fixed at some point?

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Creating an invoice in the usual way, however click “send emails” app crashes, therefore invoices going undelivered.

Add image to invoice

our 10 churches currently report separately. they are going to become part of a multi-site church and so future accounts will be produced at the top level. if all of the individual churches use QB will it be possible to combine the 10 sets of accounts into one?

Bank account is linked but balance is not showing in app

Is there a relativley simple way to update our Quickbooks Pro 2015 to Quickbooks 2021 

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Have finally (after 4 weeks) received an email confirming the issue at QB has been resolved & given steps to disconnect/reconnect my bank with my QB phone app - but it doesn’t work. Have replied to email accordingly, no chat available, no call back until Monday either… any tips/anybody else had these issues?

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