Payments

I'm looking at my 2025 Sales Transactions report, and there are a few items that show up twice. I realize the ones that show up twice are ones where I created an invoice through QB and emailed it to the clients for payment (ACH payments). My banks are connected to see transactions go in and out.  So now, I have those items show up twice in the sales transaction report. But for some reason, one of each is having it's value be deducted from the total of the sales transactions. My P&L report appears to be right, but the sales transaction view does not show the correct total of sales. What's going on? How do I figure out which is the duplicate, and how do I fix them - just delete or? 

No text available

No text available

Hello, I appreciate your help on this matter. I manually entered some payments on an invoice today (2/27/26).. I was able to match them in the bank account, so I know they were recorded. The payments are not reflected on the invoice, however.. The last date that the invoice shows payments was 2/26/26. Please advise. Thank you

No text available

I need the new Payment Links experience for our company so we can access the public link and use URL parameters (name= and email=) as intended.

How long do they hold your money???? Its 2026 this is ridiculous!

I just applied several prior year payments to A/R invoices in 2025 QB.  It appears that this affected retained earnings.I am having an issue when I go to input information into 2025 Turbo tax business area (book balance sheet) for our 1120S tax return.Any ideas?Marge Ellis

how to receive a payment and send a receipt with an actual balance in QB's online

No text available

Hello,Not long ago we opened our quickbooks online account, we use it to create and send invoices for our clients.We never intended to accept money via quickbooks, I never activated this option nor linked my bank account to QB. To my surprise, one of our clients made a payment through an invoice that was sent to her. I had to link my bank account to QB so I could get the money, but again, surprise(!!), it went into a quickbooks checking account(?!?!).After a long conversation with QB support I was told that now the money would transfer to my bank account, but then I discovered that QB are "looking into the payment" and are requesting more info from me (even though they got it all when I opened my account and later when I verified my bank account) - the only thing missing is a phone bill, which I don't have on the business name! meanwhile QB are holding $2,700 of mine in their hands! I called again to their support line but it seems like no one there can really take action, and ask

When I’ll received the money from a invoice?

No text available

Hi all - I keep getting referred to the blogs, the videos, etc and cannot seem to reach a live person to help walk me through this issue.  I have an invoice a customer paid, then their bank rejected it and pulled it back out of my account.  So the invoice says paid, even though it was rejected.  I had to recreate a new invoice for this customer so they could pay it, but now the first invoice says I need to fix it and I'm not sure how to since it shows paid even though it's not because the bank rejected it or did a chargeback.   Can anyone walk me through step by step how to fix this?  I don't want to delete the first invoice because I'm afraid this will mess up book keeping stuff.  Thanks in advance. 

I am trying to add my NEW credit card on intuit website for billing, but i get the following error: Something's not quite rightSorry, we are unable to process your request at this time. Please try again later. If the issue persists, please contact technology support and reference this message. (Error code: EBPI-400-BILL-066) Kindly advise what to do.

I have been trying to access Form 1099-K and the website says its not available. I have confirmed that we've reached the threshold, all our company information is accurate, and it is not included on any statements. Is anyone else having this problem? How were you able to retreive it? So far the online chat has not helped, but just sent me in circles on the website. 

Besides implementing SPF settings, are there DMARC records as well that need to be included server end?

Hello! I tried to set up QuickBooks Payments for my business, but I received a message that my application was denied. Can you please tell me what went wrong and if I can fix it or apply again? Thank you!

No text available

i received a deposit 6 days ago and remains on hold? I have no way to find out what is happening

Hey,today I got an email confirming a payment for this service, and I have no idea what this is. I tried to login use my emails but it says there is no accounts with those emails.Have searched through the website for a chat/support but it seems I need to login, which I dont have any.How to contact them??Please help. Best,Joao

We want to start using QB to pay vendors via ACH and works fine when we use the actual admin login but can't get other users to work because of permissions.  I tried giving the admin rights and access to everything but same thing.  Am I missing something?  Thanks, Joe

With a recent update to QB Pro Plus 2024, the text in the emails when I send invoices is now all centered, which looks awful, instead of left-aligned as it used to be and I wish to return to. Don't see an option to adjust the format, just to change the message, font & size.  Is there a way? (Should be if not...)

Hi, new to Quickbooks and I'm having a challenge. I'm bookkeeping for a non-profit (church) and following the this process to record donations:Create a sales receipt for each donation, allocating to Undeposited FundsCreate a deposit for the week's donations, selecting the undeposited Sales Receipts to include in the deposit to the bank accountWhen the deposit shows in the transaction history, match the transaction to the deposit My challenge is that at the end of that process, when I pull a P&L with detail, all the donations are still showing in Undeposited Funds.  Shouldn't they at that point show as deposited to the bank account?  Everything that I've found online indicate that what I'm doing is correct, but it is not working as expected.  Anyone have advice on where to look?  Maybe a setting? 

I've received this email, staying a customer paid me in QB but I don't believe I've ever given someone that option.  The email never mentions who the customer Is.  Is this legit or Is it a scheme to get me to sign up for receiving payments?  It doesn't appear to be a spoof email.  What makes me think it is marketing is the statement at the footer in the email. You have 48 hours to access funds your customers have paid you in QuickBooks.After that, we'll refund your customers and close down your QuickBooks payments account. Finish yourpayments setup to claim your funds, and continue to get paid online and in-person.Click to Finish my payments setup Here's the footer. This message was sent to MY NAMEas an Intuit customer, consistent with your email preferences, If you have chosen not to receive marketing messages, you will continue to receive business communications about your selected Intuit products), which may either attect your service or sottw