QuickBooks Q&A

I have been using quickbooks for over 25 years and done almost 27,000 invoices. I am a small company and like to keep things fast and simple. The current shipping manager has been just fine all these years. When quickbooks tried to force us to use the new shipping manager earlier in the year it was useless. Obviously they knew this because they have extended the start date about 6 months, I guess to iron out the wrinkles, now there is a new start date showing it will convert over next week. I tried it for the heck of it and it is still far from ready. As for making it easier, that is a joke. And of course trying to get support from quickbooks about it is useless. I tried this last week and the tech admitted to me that they know nothing about it. She tried to help me and she was learning right along side of me and finally told me it was a shipstation issue and I should contact them. The first things I noticed was it was not showing my negotiated fedex rates and showing only the full cha

I have a backup that is stuck in queued status and am unable to run "copy" company feature

Error: e is not a function. (In 'e(n)', 'e' is undefined) error when attempting to use the Export > To Quickbooks Online function from QB 2020 on a mac. Haver Rebuilt and Verified data and relaunched QB. Still error. Thanks. 

We have not been able to use the new Shipping module in QBDT since we were forced onto the new module a few months ago. It doesn't recognize our Stamps.com account, or our FedEx account (even though we set them up using QBs instructions). Now I have to use separate applications to manage my shipments!  Please at least let us access the previous version until you get the new one working for everyone. I am very unhappy with this.

The search bar for searching invoices (next to status/date) is missing from the invoice tab- in other words there is no way to search for previous entered invoices.

Hi,I created a payment in QuickBooks Online using the following JSON:{"Payment": {"CustomerRef": {"value": "58","name": "Data safe test"},"PaymentMethodRef": {"value": "4","name": "MasterCard"},"PaymentRefNum": "136812","PaymentType": "CreditCard","CreditCardPayment": {"CreditChargeResponse": {"CCTransId": "MT1580260323","Status": "Completed","AuthCode": "tst940","AvsStreet": "Pass","AvsZip": "Pass","TxnAuthorizationTime": "2026-03-10T02:53:35-05:00"}},"TotalAmt": 49.00,"TxnDate": "2026-03-10","Line": []}}The payment is created successfully.However, when I open the payment in the QuickBooks Online UI, the Payment Method always shows Cash, even though I passed PaymentMethodRef as MasterCard.Additional observations:The payment does appear in the MasterCard payment method report, which suggests that the correct payment method is being saved.

I can no longer see or access my top icon bar after the latest update to QB Pro Plus 2021. How do I get it back?  I rely on this option for efficiency.  Help me get it back.  This hasn't happened with all my files just one in particular.

Llámame

Por que raso no me an tranferido mi dinero que cobre poredio.de El app

No text available

I want the $10 plan for my account..

I am migrationg from win10 to win11 and the process stops at the screen with quickbooks has reached the maximum amount of users.... and I cannot continue from there.

No text available

Trying to get transactions from Wells Fargo account to import into Quickbooks Self Employed. It's connected from both ends as far as I can see but when it gets to the importing transactions, it asks to click the account you want to import and there is nothing to click on. It's blank with just two lines. So I tried just clicking on the CTA for next and I get the loading screen where it says this might take a while. And when it's finished it doesn't import anything at all.

No text available

I reinstalled Enterprise 15.0 on a new machine because the old machine died.  I used the original license.  To complete the activation, I entered the E-mail address, then the phone number, then the zip code that the previous treasurer used.  Nothing worked.  How do I activate the re-install?

Instant pay

Scanner app from QBs web works but it keeps changing overtime back to the Google Play store app which doesn't work, then I have to go back in and reset up the scanners. How can I stop it from changing? There has to be a setting somewhere that I am missing. TC21 and TC26 zebra scanner.

I just upgraded to QBO advanced 3 days ago. More than 72 hours ago I tried to manually backup our company file (complete). It has been stuck in queued state since then. No date is given and I can not run another backup. What can I do to start over? We are going to do some major revisions to our COA and don't want to start until we have the backup completed.

Customer shows zero balance in QB, no outstanding invoices, but is on the A/R report Customer record shows 0.00 balance.Has no open invoices.On A/R report the customer shows up, but all columns are 0.00. How do I get rid of that?

No text available

I followed the instructions on exporting from QBO to QBD, updated the certificates as needed.  https://quickbooks.intuit.com/learn-support/en-us/import-or-export-data-files/export-and-convert-your-quickbooks-online-data-to-quickbooks/01/186187# The migration tool starts, lets me select the qbxml file, creates the file but then it throws the error code 1009 - Internal Error: exception unknown. When I open the created file, no data has been transferred.  Can someone guide me on how to proceed.  I am using QB 2018 Premier Manufacturing and Whole Sale.  

Hello,So we've enabled Microsoft Baseline security mode settings for our environment and since then, when exporting to excel > update existing worksheet, we get an error.If you click "Ok" another error pops up saying "Excel update failed" then "Excel could not open the data file" I've reinstalled Office, updated Office, and updated Quickbooks to the latest version. Same thing.Looking through the Baseline security mode settings there are only a few settings that would affect excel: Open ancient legacy formats in Protected View and disallow editingOpen old legacy formats in Protected View and save as modern formatBlock ActiveX controls in the ‎Microsoft 365 appsBlock Dynamic Data Exchange (DDE) server launch in ‎Excel Can someone confirm if Quickbooks would be affected by any of these legacy settings?   

Hello,Our customer paid a Audio & Visual vendor directly. How do i show that payment without it showing as income.The customer wants us to keep track and show it in our budget for his project but we don't want it showing as income. What is the simplest way to ledger that payment. Thanks in advance for any help,John

I'd like to remove a few of the payment buttons on the Sales Receipt screen, not the template, on desktop. We only process our payments through Square. And it's a hassle to keep clicking on the drop-down button. I'd rather remove e-check and replace it with Square. Can this be done?