QuickBooks Q&A

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I am the bookkeeper at a CPA firm.  I opened a client's Accountant's Copy (.qba extension), but am unable to export changes.   Send Company File -> Accountant's Copy -> Client Activities ->Options are all greyed and unavailable.  They are:Save FileSend to AccountantImport Accountant's Changes from file / webRemove Restrictions I have confirmed the file I opened says "Acct Copy div date 7/31/24", so unsure why I am seeing these options? 

Every transaction in my account from all bank accounts earlier than june of this year, by the software's own accord, has been switched to personal. Income and expenses both. Literally hundreds of transactions. Has anyone else had this happen, is there any resolve? Customer service agent exited the chat without replying to me and currently in a chat where they aren't replying to me either.

We are currently on Quickbooks Desktop and will be converting to Quickbooks Online Advanced shortly. We have a number of different functional areas that use QBO and I would like to provide them with some short and basic introduction videos before the conversion. I'm not looking for something super in depth ( yet !) but something that is maybe 3-5 minutes long that provides a good overview of what to expect.  Any suggestions for a couple videos that might be useful? Thanks! 

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I have been charged processing fees for ACH payments from customers. The check box to require customers to pay the fee has been enabled since it's been an option. I noticed some fees starting to be deducted from my account in June. I called customer support to check the settings and try to troubleshoot the issue and they wanted my social security number, my date of birth, and access to my computer when all I want is to understand why this account has been debited. Anyone else experience these types of unethical business practices with Quickbooks customer service. I have PHI on my computer and am unable to give any type of access without a BAA/QSO being signed.

This is for a business bank account- pretty basic.

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Is there an easy way of reprinting multiple invoices for a single customer?

Client received IRS notice that 2022 form 940 has not been filed, although payments were made . How do we access the data and prepare the 940?  It does not show up as an unfiled form.

does anyone have an update to this investigation? The last QBonline update added and is adding extra deposits to every customers account in our Online QBs!! We cannot balance our bank account because of the duplicated deposits on every customer!  Giving them credit balances for every year!

Hi,I started at this office 2 weeks ago, so a little foggy on history.My CPA company uses Enterprise 2024. Our client uses Desktop Pro Plus 2024.She upgraded to Pro Plus 2024 after sending, but before receiving and importing, our 7/31/2024 change file.When she tries to upload our change file, we receive an error messages about restrictions.  Currently the banner across the top reads "Accountant's Changes Pending"; we cannot clear this. In speaking with the prior bookkeeper, there are no changes in the 7/31/24 file.  How do I fix this so we can move forward?  Will she be able to upload a change file from Enterprise 2024 to Desktop Pro Plus 2024? Thanks.  

I want the customers phone number to show on the invoice

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I've closed my prior bank accounts and opened new ones in another bank. The old accounts are at the top of my list in Dashboards. I'd like the new ones to be on top.

We have been running full backups of our data. How do we text the restore process to make sure the backups are working?

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How long does an invoice payment take to review?

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While creating a new invoice, in the product/services drop down, I start to type in Labor and its not popping up So I go to add new and type it in and when tapping submit, it says it already exists But again, it wont show up in the add product/service field So I cannot use Labor I had to create a new one "Labor." and that worked but then the next time I logged in I had the same exact problem, "Labor." doesn't show up and when adding new, it says it already exists. So I then created "Labor-" and that worked that day But then same problem repeats. The Boss says I cant use different variations of the word Labor and I need to figure out how to fix it. It's not just labor causing a problem, a few other like "Time Travel" is doing the same thing. But most of my products and services are popping up and working

We keep having issues with the new layout. Some of the issues:- the feature to copy estimate to PO is MISSING (who removes a feature with an upgrade?)- Now we see the "display name" of a company being treated as a first and last name, which we did not input. When we create invoices, the company name now simply shows twice, is there any way to fix this? we cannot manually edit hundreds of customers- the invoices page is not showing, if I click on 'overdue invoices'  from the overview it redirects me to 'https://app.qbo.intuit.com/app/invoices', and there I get the message that "the page is missing", to check invoices I have to go straight to the invoice through the customer's page. Needless to say, we need to revert ot the old one, but given the instability of the whole thing I'm really worried to do so and break something else. could you kindly provide us with a detailed list of everything that will be affected by a revert to the old layout so we can make sure

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How do you go about depositing a check on the mobile app?

How do I fix a Payroll transaction could not be completed?