QuickBooks Q&A

This is my first time doing payroll through Quickbooks. I couldn't pay my employees yesterday because this step isn't completed.

Suddenly this morning I am unable to log in to the company account. I get the error message "Double check your info We can’t find an account with what you entered."Have restarted the browser AND have tried to access the account on an entirely different computer - same response. 

This is a change that started last month. Every time I bill a regular client I have to add the client's email address rather than it automatically populating as it has for years.

Good day, When building an inventory assembly, the system indicates that there are shortages in certain inventory parts. However, when I click the “Show Shortage” button, the affected inventory items do not appear in the shortage report. Please see the attached file for reference.Kindly advise on why the items are not reflecting in the shortage report and how this issue can be resolved.

turbotax asks questions in a loop. I can't start personal return after trying to export data from quickbooks

i've reset turbo tax serval times already, incognito broser, quickbooks tax checklist (doesn't populate anymore), started with turbo tax first and the prompts have you pull in quickbooks.

Seeking to access new client QuickBooks

How can I record the checks that have been paid?

When I go in to an existing invoice and try to change the product / service to a different product / service, it removes the description, quantity and rate.  How do I change the product / service while keeping the description, quantity and rate intact (no changes)?  Thank you. 

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Account on hold

I see this occur in both expense categories and payment accounts. I've also tried to refresh and resync my data, to no avail.

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Hi  The last couple of months my reconciliations have gone a bit askew.On the recon history it is showing that my account has been reconciled but when I go to reconcile the 'last date reconciled' it is showing the previous month.  It is saying I reconciled the account when I didn't.  So the beginning balance is off.  I cannot figure out why it is showing reconciled in Jan for exp but it is unreconciled in December. I'm totally confused.Can any one shed some light?Thank you in advance.

My payment been on hold for 3 /4 days now , its still under review

As I’m out to dinner with my wife, I get an email from Quickbooks that they are closing my payments account. I did not ask them to. I’ve been trying for over a month to get them to change my email address, because in the back end, you can’t change your own email address. Two weeks ago, they had my payments on hold for the whole week. Just randomly. We run a small business and have had headache after headache with this company, I have no clue what happened.

The invoice was two different invoices. He paid one invoice more than he should so that it would be enough to pay for the other one also so he only had to do one transaction. I tried to transfer the money over to the other invoice to say pay but it looked as if I was in a negative when I tried to do that so I made a copy and redid it. I'm wondering if this could be the reason why the money was taken from my account a couple days after I had just entered it.

We recently installed QB Desktop Pro Plus 2023 on a computer and opened an existing company's records from a backup created on another computer.  In the Employee section of our old computer, it would show the employee's prior paychecks.  With the move to a new computer, it's not showing checks at all.  I'm sure it's a setting but we've not been able to find it.  If we run payroll reports we can get to checks that way, but want them accessible from the individual employee records.

I've set up my Landed Cost account but it isn't posting correctly. These are the Accounts I set up:  * Clearing Landed Costs Account   as a   Other Current Asset  *My Item Account:         Freight - Inbound     using  the Expense Account   Clearing Landed Costs Account                                                           Income Account    Misc. Revenue I have several invoices from my Vender and only one of them includes the freight charge of $500.00.  When I add the freight charge I use the Item of "Freight - Inbound" and then all the products that were included on the invoice.  I then save the invoice.   When I go back to use only Calculate Landed Costs for this and the other invoices everything seems to work

In time entry approvals my employee is showing "missing pay rate" however when I go into my payroll she still has her hourly pay rate set up like normal. So not sure how or where to fix this when in one screen it shows but it won't let us approve her time for last week.

I just moved my Desktop 2024 Pro Plus to a new laptop. The new computer has Windows 11.  I can email an invoice, and it is showing that the invoice is supposed to be attached, but the invoice does not show up as a preview and it is not attached when the email is sent.  When I log in to QuickBooks I get a warning that says QuickBooks detected that a component required to create PDF files is missing.  It will email just no attachment of the invoice.  

Q1. How Do I enter a customer down payment so it shows as a liability?Q2. How do I apply a deposit or retainer, that was previously recorded as a liability, to an invoice that I am now creating?

How do I apply a deposit or retainer, that was previously recorded as a liability, to an invoice that I am now creating?