QuickBooks Q&A

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I am in the process of selling my business and the purchaser will be "inheriting" the books.  How do I merge current subscription/account to the new business/tax information.  I will be doing this at end of first quarter.  Thanks,Patti O

Can I delete sales tax payments in Quickbooks Desktop and recreate it with the adjustments that matches what my tax agency says it should be?

Our third party STD provider pays all payroll taxes except federal and state unemployment.  They also file the W-2 for the wages that they pay.  I did a payroll liabilities adjustment for the two taxes, but now when I print my 940 for the year, it wants to send that money back.  I am working on Quickbooks Desktop Enhanced Payroll, any ideas?

We upgraded from QB 23.0 to 24.0 a week or so before Christmas, and everything was working fine. Now, our ability to send forms through either Thunderbird or Outlook is gone. It was working before Xmas, but it's gone now. The option isn't even there. The only options we have are Webmail or Quickbooks Email (and a couple of seats don't even have the QB mail option ). The problem with using QB mail is there's no way to see your sent email history. Funny thing, though. My boss was having problems downloading payroll updates, and I ended up having to completely uninstall and reinstall QB24 and all updates. His QB24 has Outlook. If I sign myself into a backup copy of QB23, I have Outlook as an option. On QB24 it's gone. But, as I said before, it was working fine 3 weeks ago, before the holiday.

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  NOTE: Understanding the Big Beautiful Bill: Visit our blog post for ongoing updates and additional resources. 

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We are a church and these Customer Details are their annual giving statements.

How do you print the results of a rebuild? I used to be able to do it ( about 6 months ago, on QB 23 ), but the option is gone now ( QB 24 ). Sometimes I need to verify what the rebuild actually did and keep a record for our files, but I can't print anymore.

Since I am being forced against my will to use this new shipping manager can someone there at least help me get it set up correct. After 25 years and 27,000 invoices and being able to ship a package in less then 20 seconds I now have to waste my time just trying to get one package shipped. I am really trying to learn and I have it set up correct, but the one thing it wont do is show me my Fedex negotiated rates. Thats all I need. I only use Fedex and rarely UPS. when I go to manage carriers there is a box you can check to use UPS negotiated rates, but when you go to Fedex that option is not there.  Obviously I would prefer to have a little box in quickbooks I can check to have the option to use the old quickbooks manager but no one at quickbooks can tell me why we dont have that option anymore. and after another unsuccessful 1.5 hour call with support with someone who has no idea about how to use the new shipping manager I am in limbo. Please, Please will someone at quickbooks tak

 NOTE: Understanding the Big Beautiful Bill: Visit our blog post for ongoing updates and additional resources. 

My bank feed with Tompkins Bank of Castile (in the western New York area) has not been working since 1/8/26 so we are on day 6 now. I have attempted six times to get "Expert Help" within my QB online product (which is INCLUDED in my outlandish fees I pay) and I have received six different case numbers, the online chat says the wait time is "0 minutes" and NO ONE ever comes to the chat (I've waited up to four hours). One of the cases, I received an email that said the case is CLOSED because the issue is fixed when no one even asked me what was going on!!I spoke with the I.T. Department directly AT THE BANK and they said that they opened a service ticket with Intuit on 1/8/26 and have gotten NO RESPONSE!!Anyone have any insight??????? I can't work like this!!

Why are the Q4 2025 941 submission confirmations delayed? It's been more than 48 hours.. I have several clients I am waiting for confirmations on.

  NOTE: For more information on critical year-end dates for QuickBooks Online Payroll, review this year-end checklist.  

Our company has decided to go with an equivalent plan to handle our PMFL. How should this be recorded in QuickBooks? The company will be paying 100% of the costOur rate is 0.72% Should I input MN - Paid Leave Co. as 0.72% or as 0%?My concern is if QuickBooks will automatically process those funds over to the state at the end of the quarter? We need those funds to be allocated to our equivalent plan carrier ShelterPoint, not the state. If I do record MN - Paid Leave Co. as 0%, how will I then track the amount we owe ShelterPoint? What would be the best report to run?

Hello,I have no issues creating my W2 forms for both federal and state e-file.  No errors. My issue is the e-file button is greyed out and I cannot click it when the forms are created.  Same problem for Federal and State. Click the "why can't I efile" link just has the help box pop open with a few script errors. I do have enhanced payroll and can e-file my quarterly forms without an issue to both the state and federally. And my understanding is sending the W2 forms doesn't even require and account.  Just email address and phone number. Any suggestions?

My Google Calendar stopped integrating with QB. I start an invoice, click the calendar, click search and it cant find any events. I've been invoicing for 5 years with no problems. I can

I would like to remove old bin locations from an inventory item. We move our product regularly and would like to be able to hide the old bin locations and only have the default location showing. It is difficult to run inventory reports with zero qty showing on current bins, as all the old locations also show up. I would like only the default locations with zero to show up. Is there a way to do that. 

I recently discovered a year-old invoice where an employee accidentally adjusted the base price when they tabbed over one-to-many spots and changed the base price instead of quantity. Why is there not a notification or a way to stop such a substantial price decrease? 

I cannot get the MPN column to appears as an option when running item listing reports.  When I hit the settings icon, it does not appear as an icon.  This is for a new conversion to Quickbooks Online in the last month.  The first time I converted Quickbooks over I checked and it was there but I had to start over and convert it a second time and now it doesn't appear as an option.Also, I have items from Quickbooks Desktop that I had hidden that I need to bring back.  They're now listed as deleted items but I don't see a way to make these items active or undelete them.

Howdy, we started an employer-paid dependent care FSA plan.  It turns our QB Online only supports employee deductions, not employer contributions, for dependent care FSA which we need to report in Box 10 on the W2.  Has anyone found a workaround for this?  Thanks!

I have it currently categorized as equity but this does not show properly for the tax info. If that makes sense.

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