QuickBooks Q&A

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I have QBs desktop enhanced payroll.  One employee.  I have not run any payroll for 2026 yet.  I am looking at my payroll list of items and under Co Withholding, there is no percent/dollar amount, it is just blank.  I was under the impression that the Quickbooks update took care of THAT item (as it does with Fed/SS/Medicare) .  I do know I have to manually go in and update the Co State Unemployment rate each year as that is business specific.  I did not change ANY settings in terms of my employee setup this year and it has withheld the taxes every year previous for the CO withholding taxes so wondering if I missed a notification about this item and an update for it?  I am also seeing that the State of Co Famli pd leave percentages have NOT been updated for 2026 either and are still showing the .88 from 2025.  I was told that once QB's received that update, then payroll would "correct itself"...is that accurate as well?Thanks for any help

The recipient moved to another state so the mailing address on the 1099 is current. Box 6 on the 1099 defaulted to the current address, but all monies were earned in another state prior to the move. Which is the correct state listing for Box 6 on the 1099?

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I am new to QBO, and have accidentally created some accounts in the chart of accounts that are approximate duplicates of accounts that are present in the default list. I tried merging them, but they still appear in the list of inactive accounts. I cannot get rid of them! I see that others have the same complaint. Please fix this!

Our account was taken over by hackers on 8/22/24  Once they were in QB they changed the password, telephone number and the linked bank account.  They created invoices using 2 of our customers taking a total of $5000.00.  We became aware of the incident at 8:00 p.m CST.  We could not change the password or get into our account.  Thank goodness we had access by face recognition on the iPhone so we were able to change the password and all the other information.  Issue #1 - We contacted QB that evening only to learn there is no support to report this after hours.  Why would you not have cyber security support for QB online???  Had we not been able to change our password we would have been taken for much more.Issue #2 - We contacted QB support on 8/23/24 only to be advised they would have to deactivate our account to further research. As we were talking to the initial rep we were advised our account did not appear to have any transactions going t

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I am trying to edit my settings and this error keeps popping up. I have tried logging out and back in, as well as deleting history, cookies, and cache. Nothing is working. I am the only user so it is basically saying "myself and myself were working on this at the same time."

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Hi, I have someone using QB 2019 Mac Desktop and they asked me for assistance in setting up a multi-user setup for them. They will be using the file simultaneously on Mac's however one will be remoting in. They want to be able to both work simultaneous which I can only find that it has to be hosted on either a cloud service which is PC based or a separate Mac to be the host for the local person to connect to via network and the remote user to remote into. I have seen services to host on a PC and not affect the PC use, but that is a PC, not a MAC.Any suggestions would be very helpful. I tried to make this as clear as possible for the request being made of me.Thanks, Greg

I have an office that runs QB desktop on a local server. I have 6 people in the office and 3 remote workers. My IT company says the best way to work remotely in this configuration is to VPN into the server and run QB from within the server and the workers in the office all have QB on their computers and access the QB files from their computers without having to VPN into the server. If the remote workers try to access QB from their computer and access the QB file the lag time becomes too much. When you work in the server it seems like the work is more cumbersome and accessing other programs like Adobe and Excel while you are working within the server is dificult. How does Intuit recommend we set up an office like ours to operate with QB Desktop? Thank you. 

I have a single company set up in QuickBooks that operates under two different DBAs. Is it possible to create and use separate invoice templates for each DBA? For example, I’d like one invoice template to display XYZ, Inc. dba 123 and another to display XYZ, Inc. dba 456, depending on which DBA the invoice is for.

None of my contractors received their 1099 although I opted for them to be electronically and physically sent. No one has received it and it’s not in their spam mail. Any idea as to why customer services of no help and of course right now today they’re closed.

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I am a small company and do not need all the features of Quickbooks  for $999 what alternatives are there

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I have a subcontractor who received $350 1099 NEC payment this past year. They would like a 1099 for their records, and I don't have a problem making one for them. I cannot figure out how to add them in QBO. They are checked for tracking for 1099, but are under the reporting limit. There is no button I can find to add them to the reportable payments list. How can I add them to the list for 1099 in QBO?

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My QBO account was hacked and taken over by "bad actors". ACH payments to Vendors were cancelled, and then rerouted to a personal checking account in Salt Lake City Utah... VARO Bank NA

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For the last month, whenever we go to click "email" on the Send Forms > Paystubs screen, it freezes QB instantly. We've tried this on multiple machines, with multiple company files and even made a new one. We are using the built in email from Quickbooks. If I send an invoice through the QB Email server, it works just fine. However, the paystubs freeze everything. Same thing if we go to File > "Send Forms". Same thing if we switch to multi-user mode and it fails to switch because the file is still in use, it freezes. Our main focus is the paystub freezing. I've spent a total of over 9 hours now with tech support on the phone with [name removed] but all they did was make things worse. Now we have rough paystubs, fake company files, all of our settings for our firewall was lost, and LOTS of time wasted doing STUPID THINGS. She would ask me if the server has M$ Office, I said no, that's why we use QB Email server. Then she asks me to open up the program manager and run Excel. Th

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