QuickBooks Q&A

How to edit my 2025 W-2 gross salary in QuickBooks online payroll

My accountant processed 2 W2/W3 forms electronically.  It's been 3 days and QB desktop still shows submitted to agency, but not accepted. We did receive an email that shows SS has received both of them but this is an error and it is not appearing in QB yet.How do I correct this so my employee does not show 2 W2's?  Thank you!

I had to install Quick Books on a new computer - old one crashed.  Updated QB after the install.  Go to open company file, but QB says that the file was created on a newer version...please update QB.  

Online payment disputed. Funds Returned. Customer sent check instead. How do I fix the payment records?

Last year, I happily learned that we could now add a mailing address to an employee's profile (since we previously used a workaround to enter a PO Box). If I have entered both addresses (physical and mailing), why would I want the physical address to print on the paycheck? When I need to mail a paycheck to an ex-employee, I currently need to insert it into a larger envelope and hand-address. Is there a way to print the "mailing address" on the paychecks, aside from copying all my 100+ employees' mailing addresses and pasting them into the physical address slot (each time using the "PO Box workaround")? One step forward, 2 steps back...not everyone in the country has street delivery of mail!! We have been the wealthiest county (not me!) in the country and we don't have it!

How do you map a 1099 MISC vendor?

I've tried to cancel my subscription as well and also get an error message.

I had voided epay payroll tax liabilities and they still were deducted from the bank.  I was told by QB customer services all I needed to do was void the payment and it would not be processed, but the payments were processed.  Can anyone tell me if this is the correct process?

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If touch preview, right side of the page in blank, no logo, I tried to upload again but still doesn’t work. Can see the logo in setting but doesn’t show up in preview (pdf) view before sending to the customer

Deposit on hold

I have many custom reports configured and suddenly last night the data will not flow to the pdf or Excel version.

I ran my W-2s and all reported correctly.  However, my problem is IRA deductions and contributions that were done before the conversion don’t show up in the register.  When I made my payments to the IRA my register is now showing a negative.  I need to find where Quickbooks put the deductions so I can either create a journal entry or edit my check to have the amount come out of the other accounts.  Any help would be appreciated! 

I have 194 transactions to manually enter.. Please help 🙂

phone app scan receipts tool not accessing camera

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I really appreciate the ability to click into any P&L or BS account and view the line items, however, by default there are too many columns for my liking (see attached). I'd like to remove most of them but add a few other ones. Is there a way to save this as a default for any drill down?  I'm aware of Custom reports capability, but this is different. What I want is that any time I drill down into any account on chart of accounts, I see specific columns. Saving a custom report for each account would be awfully cumbersome, and also it's inconvenient to look at them from custom reports tab. I like looking at them from P&L and BS and drill down into those that look interesting.  Thank you in a advance! 

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We have Quickbooks Enterprise 2018.  One of our users (non-admin) has their own "Closing Date" displayed on Company Preferences, that is different, and far earlier, than all other users, including the admin.  It's a random date that's never been used as a closing date.  (Verified by the closing date report). What would cause something like this?  It's absolutely there, and the user can edit invoices that should be locked from the closing date.  He doesn't have permission to change closing date, either. Seems like a very clear bug in QB that could be potentially a security issue.

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We have a third-party processor and use QB desktop for the bookkeeping part. We do not use QB Online. So what data are you taking and where is it going and please stop. I'm asking nicely. Collecting and/or using our payroll data for ANYTHING is not OK. Not a single thing about our employees is any of your business. Using your product does not change that. Thanks, -Mark

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I am running Desktop Pro 2021 on a Windows 10 device.  For a number of reasons I need to buy a new computer that runs Windows 11.  Can I move Pro 2021 to the new machine and then upgrade it to Desktop Pro 2024?  Or better yet, can I move 2021 to the new machine and just keep using it?  If I am not allowed to move 2021 to my new computer, can I just buy 2024 as I am already a current Desktop customer.  My S-Corp accounting demands are small and I don't want the online service; QB's online fee structure makes no sense for my small business.  Few transactions per year and minimal annual info for my 3rd party accountant.