QuickBooks Q&A

Who can I call to speak to a representative

I'm trying to reconcile my account but the transaction doesn't show. It is posted to the correct account but doesn't show in the bank register. How can I fix this?   Background: I reconciled the account back in October 2025. I'm going back into the account to reconcile November & December to find that it is no longer reconciled back to February 2025. Going into the correct account for Bank Transactions, shows nothing pending and the transaction is posted as a deposit into the account with a Category of Shareholders Equity. However, when I go into the Reconcile page, nothing shows up. Also, the transaction doesn't show in the Bank Register either. I'm not sure how to fix this. Is something anyone can help me with?

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Hello,I am getting this error, but I'm not sure how to rectify it. Line 12 is the total taxes after adjustments and nonrefundable credits. It is also the total quarter liability, is it not?  My form is showing a balance due, which I have identified the reason why, but the only items I can change on page 2 are deposits made during the quarter.

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QuickBooks Online implemented a new version in August 2025, and I would like to obtain it.

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How to edit my 2025 W-2 gross salary in QuickBooks online payroll

My accountant processed 2 W2/W3 forms electronically.  It's been 3 days and QB desktop still shows submitted to agency, but not accepted. We did receive an email that shows SS has received both of them but this is an error and it is not appearing in QB yet.How do I correct this so my employee does not show 2 W2's?  Thank you!

I had to install Quick Books on a new computer - old one crashed.  Updated QB after the install.  Go to open company file, but QB says that the file was created on a newer version...please update QB.  

Online payment disputed. Funds Returned. Customer sent check instead. How do I fix the payment records?

Last year, I happily learned that we could now add a mailing address to an employee's profile (since we previously used a workaround to enter a PO Box). If I have entered both addresses (physical and mailing), why would I want the physical address to print on the paycheck? When I need to mail a paycheck to an ex-employee, I currently need to insert it into a larger envelope and hand-address. Is there a way to print the "mailing address" on the paychecks, aside from copying all my 100+ employees' mailing addresses and pasting them into the physical address slot (each time using the "PO Box workaround")? One step forward, 2 steps back...not everyone in the country has street delivery of mail!! We have been the wealthiest county (not me!) in the country and we don't have it!

How do you map a 1099 MISC vendor?

I've tried to cancel my subscription as well and also get an error message.

I had voided epay payroll tax liabilities and they still were deducted from the bank.  I was told by QB customer services all I needed to do was void the payment and it would not be processed, but the payments were processed.  Can anyone tell me if this is the correct process?

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If touch preview, right side of the page in blank, no logo, I tried to upload again but still doesn’t work. Can see the logo in setting but doesn’t show up in preview (pdf) view before sending to the customer

Deposit on hold