QuickBooks Q&A

If touch preview, right side of the page in blank, no logo, I tried to upload again but still doesn’t work. Can see the logo in setting but doesn’t show up in preview (pdf) view before sending to the customer

Deposit on hold

I have many custom reports configured and suddenly last night the data will not flow to the pdf or Excel version.

I ran my W-2s and all reported correctly.  However, my problem is IRA deductions and contributions that were done before the conversion don’t show up in the register.  When I made my payments to the IRA my register is now showing a negative.  I need to find where Quickbooks put the deductions so I can either create a journal entry or edit my check to have the amount come out of the other accounts.  Any help would be appreciated! 

I have 194 transactions to manually enter.. Please help 🙂

phone app scan receipts tool not accessing camera

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I really appreciate the ability to click into any P&L or BS account and view the line items, however, by default there are too many columns for my liking (see attached). I'd like to remove most of them but add a few other ones. Is there a way to save this as a default for any drill down?  I'm aware of Custom reports capability, but this is different. What I want is that any time I drill down into any account on chart of accounts, I see specific columns. Saving a custom report for each account would be awfully cumbersome, and also it's inconvenient to look at them from custom reports tab. I like looking at them from P&L and BS and drill down into those that look interesting.  Thank you in a advance! 

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We have Quickbooks Enterprise 2018.  One of our users (non-admin) has their own "Closing Date" displayed on Company Preferences, that is different, and far earlier, than all other users, including the admin.  It's a random date that's never been used as a closing date.  (Verified by the closing date report). What would cause something like this?  It's absolutely there, and the user can edit invoices that should be locked from the closing date.  He doesn't have permission to change closing date, either. Seems like a very clear bug in QB that could be potentially a security issue.

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We have a third-party processor and use QB desktop for the bookkeeping part. We do not use QB Online. So what data are you taking and where is it going and please stop. I'm asking nicely. Collecting and/or using our payroll data for ANYTHING is not OK. Not a single thing about our employees is any of your business. Using your product does not change that. Thanks, -Mark

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I am running Desktop Pro 2021 on a Windows 10 device.  For a number of reasons I need to buy a new computer that runs Windows 11.  Can I move Pro 2021 to the new machine and then upgrade it to Desktop Pro 2024?  Or better yet, can I move 2021 to the new machine and just keep using it?  If I am not allowed to move 2021 to my new computer, can I just buy 2024 as I am already a current Desktop customer.  My S-Corp accounting demands are small and I don't want the online service; QB's online fee structure makes no sense for my small business.  Few transactions per year and minimal annual info for my 3rd party accountant.

We have the reminders to go out 3 days before the due date and 3 days after, however twice now an automated duplicate email was sent in the middle of the night only a minute apart.  None of the emails are duplicated. Any idea how to fix this?

i have been trying repeatedly to make my custom invoice the default template when I print invoices, but the system defaults back to the Intuit invoice, even though I made that invoice inactive.  I really need specific information on my invoice and QuickBooks is not letting me do this.  

in the time sheets or daily time entry by employees they can see a whole list of our customers ... how do we make that so they don't see that .....

errroneously did payroll with paper checks, everyone was set up fo direct deposit

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I've tried adding them manually, but QuickBooks won't let me.

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Logged in this week and the entire QB Online application is different...and absolutely unusable.  How do I go back to the old layout? To be clear, the new screens and layout DO NOT work with dark theme.  Even with sunglasses on, the screens are causing migraines.  The screens are all white, and the fonts are all light grey/blue, which, with a white background, can't be read at all.  None of the screens are "dark" (used to have most of them be black).  And I can't find 75% of the tasks I would normally use (the "New" section is gone (where you'd launch new invoices, new payments, new deposits, etc.)) and I can't see an option to revert to the old style.

I have read all troubleshooting advice, reformatted the columns to be exact.. I keep getting "looks like this file doesnt contain any valid transaction data."